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June 2024 by Evelyn Lewis
Customer service is always a focus at this location.
Very big store.... lots of product, loved it
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June 2024 by Aladdin Qallab
I love the store but the lady’s who works at the cafe they have horrible attitude and if you don’t speak Spanish they get mad at you or if you make a big order !! Very bad service
I hate to go to a different Sam's club because this one next to my house but now I have to so I won’t deal with their attitude
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June 2024 by jose G
All the food fresh like always, the place is clean and employees are always there to help
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June 2024 by Jovita Gonzz
Great prices & specials. I love using Scan & Go. Fast, easy, and effective check out.
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June 2024 by Marisa Hackett
I ordered a cake for my son’s first birthday party through the Sam’s Club website from this location’s bakery. I didn’t ask for anything complicated. Literally just a light green, two tier cake. That’s all. No decorations, no layer edging, no words, nothing. Just a green cake. My dad arrived to pick up the cake and at first they told him they didn’t have it… Panic ensued for a while before they found the cake with my name on it. Except it wasn’t what I had ordered. It was a white two tier with colored border frosting, and boy was it frosted TERRIBLY.. At that point my dad was now running behind, so he just left with the mess they’d given him. We were able to salvage it with a spatula and some tears of frustration when it arrived at the party, but I am so disappointed in Sam’s. We have purchased so many cakes from here and never had a problem, but this one was really important, and was really messed up. I tried to call and reach a manager, but wasn’t able to get through. Finally decided to leave a review here after 3 attempts.
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June 2024 by Kaylah
I came In today and ordered from their hot food department. It was right before closing so I was informed to order before I used the ladies room . I ordered and asked them gentleman that checked me out if I can leave the food with him before proceding to the ladies room . He said that was fine and he would watch it . When I returned they had thrown my food away.
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May 2024 by Leo De Leon
Fast scan and go! So easy. Best way to shop and pay.
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May 2024 by Maria Moreno
Great customer service at Sams Optical Miriam and Lacoya gave excellent service they are awesome. Thank you Sams for having this 2 girls with there smile they made us feel like at ? home .Maria and Alfonso likes Sams Optical
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May 2024 by MD Equipment
Love the customer service here
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May 2024 by Freddy The Mechanic
Great prices lots of new items
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May 2024 by March Pose
Why hasn’t this joint restocked on the green nitrile glove boxes yet? I hate relying on the orange and blue boxes! will they PLEASE fix this???
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April 2024 by Diego Maldonado
Assistant Manager Kelly and team; racially profiled me. Was trying to buy multiple gift cards for a Disney family trip. They change from policy to policy twice. When asked can I see this policy, they stated it’s on the website. When I pulled up their website they then changed it to its internal. And. I will not show you our internal policy. I asked how can that be internal if it deals with a customer transaction. If it is a store policy, it should be written somewhere. Rudely just cut me off and wanted to lecture me about credit. Stating I can’t buy credit with credit. I said this is not how that works this is a gift card. If it makes you feel comfortable I can go buy one outside come back and show you. To then she just said she’s denying me service because she doesn’t want to sell it to me. Which I said then say that’s what it is, instead of hiding behind a fake policy. She tried to escort me out, before I said hey I’ve been compliant with everything you said. I haven’t been disrespectful.
I offered my identification and as they requested.
I even offered another card with my name.
I even offered to display my bank account. I said we can do a small transaction and I can show you this is linked to me.
I offered to show her that I can buy a gift card with a credit card (I do it all the time for my employees)
I did everything to make them feel comfortable with it.
I even offered to apply for the Sam’s club credit card and purchase it that way. She still denied that.
The ugly part, Kelly and team just saw a brown guy in showers and a basketball jersey. Trying to buy a high amount of for a Disney gift cards for a trip. Then wanted to play the card like I’m ignorant and doesn’t know how money worked.
Terrible experience.
Update: which I hope Ms. Kelly see’s this. But I went to another Sam’s club, and did exactly what I tried to do here. Zero problem! Sad thing was, I’m pretty sure it was me being profiled. Since the Sam’s Club I went too, serves a dominantly hispanic area. S/O Antonio for putting the customer first, making it hassle free, and helping me save on a family Disney trip!
Also that company policy Kelly spoke of, like I thought didn’t exist. It was more to keep me from buying. I hope Walmart does she reach out to her. Teach her and the team not to profile. Other manager did try to help, and state we just have to be careful. Which once again I worked retail, I get it. But I offered you everything to make it comfortable.
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April 2024 by Maria Vazquez
It was a wonderful experience coming to this location, today Mr.Justin helped me and my mother putting the water on the truck.
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April 2024 by Us us
Big problem people working
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April 2024 by Americas Best Value 290
I just called, and cutomer service answer and hang up.
4/11/24 11:09am
