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October 2023 by Maria Aimen J.
Ms. Brenda at the bakery was great at taking all of my questions and helping me order a cake for a party. I don't think there's a huge savings on most items, but definitely there is with the bakery- they have lots of good stuff! I like this sams compared to another in the area.
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June 2023 by Angelica S.
So it's been over the 10 days that we were supposed yo be refunded for pizzas we never received. My husband ordered 2 meat lovers pizzas when he walked in at 6:45. He got what he needed and paid for his items separately, it was 7:04 when was finished. He went to get his pizzas and the lady told him that they were closed. He showed receipt and she said they called him and when he didn't show up they sold the pizzas by the slice! He asked if they could make him some and they refused. He asked for the manager and she told him that should have just waited for the pizzas and this wouldn't have happened... She took his receipt and showed it to customer service, they said they would refund the money and it would take 7-10 days. It's been 12 days and nothing. If o could give ZERO stars I would.
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June 2023 by Michelle L
I needed to get a new battery and showed up 15 mins before 6:30p and was told they close at 6:30p when I thought it was 7p but thank you to the gentlemen’s who were still there and got the new battery on. Y’all are definitely a life saver. Friendly staff. I recommend calling to make sure they have the battery for your vehicle first before showing up and yes you do need a membership.
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January 2023 by Mary V.
I joined Sam's Club as a member during the summer when they ran a promotion for an $8 annual membership. Since I know they sell some items in bulk at a discounted price that I buy regularly at the grocery store, I figured it was worth the try. Years ago I had been a Sam's Club member, but I let my membership lapse due to lower quality of items they carried combined with the cost involved. So far, I've learned multiple things from my nearly six-month experience as a recent member. 1. In order not to get completely overtaken in the parking lot by oblivious, self-centered drivers, you need to come here on a weekday morning prior to noon. 2. Purchase only items that are pre-packaged: breakfast cereal, bottled water, bottled tea, laundry detergent, household cleaners. 3. NEVER buy produce here. Ever. You may think it's a deal, but it will end up in the trash. On a recent visit, I purchased two produce items, each dated for "best use" 10 days after I purchased them. One was a package of 6 red, yellow and orange peppers. One was a package of broccoli florets. The day after purchase, two of the peppers already had mold on them, and every time we opened up the refrigerator, we'd comment: "What stinks??" Finally narrowed it down to the broccoli, because once I cut open the bag, the entire house stunk like bad farts. Out in the trash that went immediately, along with half of the peppers. 4. Bypass the meats. They may look good, but the prices are not anything to write home about, and after my recent produce experience, I'm not touching their meats. 5. Make sure you have a smartphone with you and you're willing to go to the self-checkout. Manned checkout stations are limited to one lane; the remainder are self-checkout and without your card or digital image of your membership, things can get pretty complicated. All in all, I'm not sure I'll renew my membership at full price once it comes due. Granted, I do purchase three items here that Costco does not sell and are much more expensive in the grocery store. But, is it worth it for me to endure the nightmare parking lot, the sometimes unsavory characters that wander into the store freely and the near-mandatory self-checkout? I'm not too sure about that. Caveat emptor.
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September 2022 by Micheal W.
Sam's Club has the best Granola! It's made with 100% Whole Grains and has Super Seeds & Fruit in it! They also have 100% fresh squeezed Orange Juice that is squeezed daily on the spot!! The good thing is I was able to walk straight up to a self checkout register to check out. Ohhh I was able to sign up to switch energy providers too! I switched from TXU's free nights to Just Energy's free night plan . TXU had a 9.95 monthly fee that I hated but free electricity from 8pm-5am which was great! Just Energy's monthly fee was 4.95 and free electricity from 9pm-7am which is longer. Darian assisted me with getting switched over.
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July 2022 by Paul N.
I was a sams club member for years because Costco wasn't anywhere near me. They had a promotion of "come get a membership and we will give you 45 back as a credit". Naturally I did. This should be a three star review, however Sam's is just so dirty it needs to be dropped a rung. Start from the inside in; The parking lot. Is small, carts left everywhere because of few cart corrals, dirty with trash riddled everywhere. Carts are a few decades past being replaced. Inside, just can't hold a candle to Costco. It just looks dark. It's not clean. Folks aren't as friendly as Costco. Now as far as selection of items, both have their high points. I like most of the items at Costco but Sam's has a nice variety of different things too. That being said I'm happy with the products they have here. Checkout process is a bit weird. They have a scan your own section, this scan and go from your app, and then only 4 traditional checkout spots . Upon leaving they only have one receipt checker, which can make the line get big pretty quick. Next negative, no gas station! Anyway, I will probably keep the membership because of the selection of items they have, just wish they took as much pride in a clean organized store like their main competitor does.
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June 2022 by PJR
By far they have good prices unfortunately that’s the only thing that’s good, staff is unprofessional wouldn't install the tires when I got there at 5:30 said they had another car ahead of mine and that after that they wouldn’t be doing any more installations even though online and in store signage shows tire department closes at 7:00. Is it unreasonable to expect 2 vehicles to get done within 1 1/2 hrs? I guess since one of the guys does have a hard time moving it probably does take 1hr 1/2 per vehicle
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March 2022 by Ninett Gonzalez
Rotisserie chicken is the best ?❤
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March 2022 by Nunya B.
Would have gave 5 stars but the lady at the door was taking her job a little too seriously for me
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November 2021 by Kinshasa Glenn
I don't understand why Sam's don't have Sun Chips like they use to.
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September 2021 by Evelyn Bordelon
If you have a family this is the place to buy your everyday needs. Would recommend to family and friends. Big selection of items.
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July 2021 by gary popelsky
Excellent experience this morning with the Willowbrook Sam's Club Tire and Battery Center.
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June 2021 by Darrell B.
The employees of this store need to be trained. Had an item that would not scan and the lady helping us just said oh well it will not scan and put it back in this shelf. What a wasted trip but not completely since there is Costco.