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March 2024 by Susan Ades
The service was terrible, no one helps you, everyone is on their cell phone, you have to look for everything and they only listen to you when you want to pay to get their commission
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February 2024 by Anthony Parker Marban
I don't understand the ignorance of people who shop here. I bought something because American Express gives me a $50 credit, and I could barely stand it. The clothes are...drum roll...just clothes. Some feel nice and look nicer than average, but the prices are terrible, especially when you consider the environmental harm of the clothing industry and fast fashion. And I'm not cheap. I put over $100k on my card every year, so I know how to spend money. But, Saks is just ridiculous.I used my $50 credit on 2 Hugo Boss trunk underwear that I could have bought for $25 in a dozen stores. And then they shipped them from Macy's (that's right, boujie wannabes) in two separate, overly thick cardboard boxes instead of one. That makes me sick, and I don't do business with companies that care so little for the environment. So, keep your free $50 Amex. I hate waste and materialism more than I like free stuff, so I'm not going back to Saks. Thanks anyway.
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February 2024 by Mari Ramirez
Will not be buying ANY TYPE of BRAND name with this company like seriously do not waste your time. If I would’ve known this now I would have not even wasted my time going in this store to buy NAME BRAND!! Long story short I bought Tory Burch $300 sandals from Here, rhinestones keep coming off and they want to send me to a LOCAL SHOE REPAIR store… uhm what a waste. Never again, consider going to the REAL name brand store!
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February 2024 by Rose’s cooking and beyond
Have u ever try the Godiva chocolate cake with pecan ice cream
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February 2024 by Jose Rodriguez
Just wanted to share my experience in this Saks Fifth Avenue. Went in to look at colognes and the service was bad, no one wanted to help me and it felt like I was being discriminated maybe because of how I was dressed is what I assumed. Furthermore, I went to the Cristian Louboutin and Clive Christian section and the young staff barely wanted to provide samples and were leaving me to go attend other people. Finally, I went to my favorite brand Guerlain and the lady there helped me very well. Gave me samples to smell and I ended up buying the Neroli extrait fragance. She was the only one who gave me the proper service. I would highly suggest for the staff to give better service and to not judge by the looks. My experience in the New York Saks Fifth store was the complete opposite and I was expecting the same treatment in the Houston location.
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February 2024 by Patrizia Diamond
I have always loved Saks until I had an issue with a perfume and they did nothing to help. I bought a Bond perfume about 3 years ago and spoiled. The lady at Bond recognized the perfume was spoiled but nothing was done. Their return policy is 30 days and I understand that, however, for a $400 perfume, they should have better customer service. I will never buy anything from Saks anymore..
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February 2024 by eldnar1967
Great sales
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February 2024 by Mayra Gelfand
Terrible customer experience, I wonder if they know what luxury experience is. When one has other alternatives in the market, I would choose their competitors in e-commerce and brick and mortar. Logistics have many areas of improvement - inaccurate status reporting of product location. I say after many experiences shopping for men, women and at the shoe departments, respectively. In this last instance, they lost the shoes I placed the order for three weeks ago, were not able to provide update on their location. Finally, discovered they were sent to their central warehouse in Tennessee and gave me a hard time with processing a refund. I really wanted the shoes but even the refund was too complicated for their systems. Management told me I may not be happy with their infrastructure and perhaps find the shoes at Neiman’s. I did and bought them there.Perhaps there is a preferred customer they cater to but with all confidence I say professionals are not it. After huge capital investments in the galleria stores, I wish their logistics and supply chain would have received a little live. Please look into these areas of improvement to improve the end user experience.
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February 2024 by Kevin Russel
One of the worst customer service experience I EVER encounter at Saks, staffs were rude and racist toward me and my mother.
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February 2024 by Korrin Jackson
Tylerrrrrrrrr come see him at the fragrance counter when I tell you this man went above and beyond and was so knowledgeable with each brand I will be back!!! Thank you so much!
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February 2024 by Temitope Akinsanmi Obe
Customer service was great. They promised 3-4 days shipping but took over 7days.
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January 2024 by Vlog Tezzo
Quick to take your money but not refund when you can’t fit shoe
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January 2024 by Fred Harris
I spend a lot of shopping time there. They have great sales at least twice a year. The sales team is very knowledgeable
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January 2024 by V. S.
I believe this is the only place to find Tom Ford perfume's in Houston. Wish the line didn't constantly stop making some of them!! Great service at Saks, as always. Not as rude as they use to be.
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January 2024 by Deema Haddad (Dee H.)
Sacks In the galleria mall is the best shopping experience u can have
