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March 2024 by Armando Cruz
I recommend it, good company
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February 2024 by Carl Young
Great pay need triple and doubles endorsement
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January 2024 by howard bring
EVERY ONE AT THIS PLACE GIVES 110%THEY ARE A REMARKABLE BUNCH OF PEOPLE.ONE OF THEM SAVED MY LIFE.LAST YEAR WHEN IT WAS REALLY HOT.I WAS WRAPING MY FREIGHT WHEN I STARTED TO HAVE A HEAT STROKE.I COULD FEAL MYSELFE FALLING OUT WHEN SUDENLYI FELT THE STRONG SAPORT HELPING ME INTO THE BRAKE ROOM.MAT GAVE ME WATTER THEN I COULD FEAL THE COOL AIR BLOWING ON ME.I STARTED TO THINK HOW CLOSE I WAS TO PASSING OUT CONPLETELY.I CAN NOT EXPRESS IN WORDS HOW MUCH I APPRCEATE MAT AND EVERYONE AT SAIAI FEAL 100% SURE THEY WILL TAKE CARE OF MY VALUABLE GOODS AND DELIVER THEM SAFE AND SOUND TO OUR HAPPY CUSTOMER
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November 2023 by Carl SD
Absolute junk company. Lost first shipment, failed to deliver 2nd shipment. Attempt to upcharge for going to terminal to pick up at dock. Over hour of waiting.Absolutely disgrace of customer service and service level.Aweful 50 years ago, aweful 10 years ago. Still aweful today
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November 2023 by Jennifer DiMarco
Awful on every level. Do not use this company if you want to get your delivery. I have never had this many problems with any delivery service.
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August 2023 by John Howe
I arrived @ 11:09am to see that there was 2ea different truck entrances (1ea @ 9255 Railroad Dr+ 1ea @ 9051 Railwood Dr). Got out and walked up to gate off 9051 entrance and was met by a pleasant and hospitable lady guard by the name of Nicole . She confirmed I was in correct location and helped me to enter and park.Once inside shipping/receiving office (buzzed 3ea times) took awhile to find me a dock to unload. Once dock# 217 was issued I got backed in. Mr Matt made up for the long wait inside and had me unloaded in about 21 mins (19 pallets).Great job gang and I could not appreciate the great service any more. All people that I interacted with were very professional and rose to the occasion to get me in / out quickly.Thank you all! The road(Railwood Dr) in to SAIA operation is old , rough and overdue for a resurfacing. Very nice facility and I would come back if there are loads going back in the future.Not sure about overnight parking on street but definitely not at 9051 Railroad Dr.. Bathrooms available in driver services shipping/receiving office.
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January 2023 by Lillian Thibodeaux
Saia LTL Freight is a company where the dock workers and the dock supervisors are just there to collect a pay check! They don’t care about doing the job safely or doing it right and it seems to be working in their favor!!!! Dock workers and their so called Dock Supervisors are not held accountable for not doing their jobs the right way!! Now, I see why drivers are leaving!! No one is held accountable for their actions, oh, unless you are a driver!!! Palletize Drivers have to be held accountable for the poor performance that the dock workers and dock supervisors don’t do!!! It’s sad, because, dock workers and dock supervisors, know better, at least I thought they did!! Just makes you wonder, why is this happening and why won’t anyone speak up for what’s right!!! I said it and I meant it !!!
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September 2022 by Danny Rhodes
These folks do great work! Absolutely fantastic job by their entire team!The dispatcher/scheduler called and set an accurate time for delivery, gathered all of my details and told me the driver would reach out in advance to confirm delivery. Day of delivery the driver (Juan Alvarez) called in advance as promised, he was prompt, super helpful and extremely professional. He was willing to do whatever was needed to make the delivery a great experience.Dispatcher/schedulers called again after delivery to follow up and ensure they met my satisfaction. They too were very professional and extremely helpful.I order quite a bit of larger items that require LTL carriers and these folks will be my go to going forward. Thank y’all so much for your great work and top notch professionalism and performance!Must Use!!!
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August 2022 by Reginald Venable
I enjoy saia . Employees teamwork the safety working with all the dock supervisors they have good communication skills some days it's rough on them because they make sure that we do our job right and you have mr. George supervisor and ATM Mr Reuben they are there on the scene the help with all your problems to explain everything to you make sure did you have the tools to work with and you have mr. Don and mr. Dave and you have Mr Jerome well as mr. Mike Jones m r s Cindy and all the hard-working secretaries it is dedicated to their job I thank you all but making me apart what size team a lot to say and let's continue to be safe let's continue to communicate good understanding and travel light in your journey I am very grateful to work with everyone
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July 2022 by Google Google
Do not accept anything with shipping damage, once you sign for package, any damages will not be replaced.
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July 2022 by Grim Reaper
Your job is to transport freight not get political and not try and take Americans bill of rights away..
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June 2022 by Haulin Cash
These folks do great work! Absolutely fantastic job by their entire team!The dispatcher/scheduler called and set an accurate time for delivery, gathered all of my details and told me the driver would reach out in advance to confirm delivery. Day of delivery the driver (Juan Alvarez) called in advance as promised, he was prompt, super helpful and extremely professional. He was willing to do whatever was needed to make the delivery a great experience.Dispatcher/schedulers called again after delivery to follow up and ensure they met my satisfaction. They too were very professional and extremely helpful.I order quite a bit of larger items that require LTL carriers and these folks will be my go to going forward. Thank y’all so much for your great work and top notch professionalism and performance!Must Use!!!
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May 2022 by Jim Tabor
I got a terrible mumbling voice mail from this company that my delivery was needing scheduled. When I realized this wasn't a scam and a delivery I was waiting for I called back. They replied my delivery is scheduled already for today. Very confused now because I didn't schedule it but it was required. I waited around my house all day for the delivery and it never showed. I then called back and no one answered.
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April 2022 by Gaby Gonzalez
Company will no longer use this freight! They like to "reweigh" your shipment and bill you for more than what they quote you for. BEWARE...
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March 2022 by Dustin Greak
Try to call and schedule appointment nobody ever answers. You call the corporate number and it’s sad they have to apologize. They stated this location does not answer phone. Would not recommend this company they hold packages and will never deliver.
