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January 2024 by Susie T.
Safelight is AMAZING. They are SO NICE and when to original person tried to fill a chip it continued to expand, making the chip into a really large crack. So we needed to move it to Safelight (per my insurance Amica) easily made us a reservation and we brought it in and it was maybe 1.5 hours when it was completed. And it was BEAUTIFUL. They had it perfectly wiped down. Little notices on the window roll down handles to not roll down for 2 days. Very professional job and they are so super nice and welcoming. Very happy with their work and everyone there! We had no deductible. It pays to have windshield coverage for $10 per year.
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January 2024 by Luis Aguilar
These guys managed to scrape my leather steering wheel during the 2 hours they had my car for a glass replacement. I understand this was likely an accident however people pay good money for their cars and this lack of care for customers vehicles is telling. Avoid this location at all costs unless you want potential damage to your car.
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January 2024 by K1ng K1ng
Went in for a windshield replacement and left with a broken A pillar interior panel, they didn't say anything about it when I left. I noticed and immediately turned around. The worker was extremely apologetic and it seems they are putting forth effort to remedy their error. The reason for the 2 star is due to what I assume was rushed work, or not very delicate handling. The rest of the windshield replacement seems fine. This is inexcusable for a repair done through insurance. I will update this review after they remedy the issue
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December 2023 by Andrew M.
Recent experience: These guys do work right. Give them the time they need and be patient. Confirm that they have the right parts and let them do their jobs. Don't rush them and the work will be fantastic. I had the pleasure of working with Tony (manager) and he showed me what proper customer service is all about. My Porsche was fixed to "as new" condition after a crack in the windshield. I examined the work carefully, no issues, no problems. Thank you guys for the top notch job. You have me as a lifelong customer.
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November 2023 by Bobby Bourque
Horrible! I have had MANY chip repairs over the years. This is my first time using Safelite and they managed to turn a 1/4" chip into a 4" long crack due to the type of vacuum pressure machine, and temperature difference. Will NEVER use these people again. Go with a local indy that has high ratings, and not Safelite.Editing review after response from Owner: The technician told me after the repair, that the chance of the crack spreading like it did is 50/50. If I would have known this in advance, there is no way I would have went forward with the repair. I would have preferred to take my chance that the little 1/4" chip would just remain as it was instead of a 50% chance of a 4" crack developing from the "repair" process.
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November 2023 by David Rodriguez
The front desk receptionist was very friendly. She chatted with all customers and was genuinely sincere. I arrived 10 mins early for a scheduled appointment and they had a technician available. He checked that my window was in stock and then began work right away. I only had to wait 1 hour and he did a great job. He was very friendly. I am very impressed with the service at this location.
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November 2023 by Keith Morley
Told me they did not bill insurance company directly. Not true but caused me a hassle to claim back after installation! Zero contact regarding progress on installation. Had to make multiple calls to try to find status. Took all day to complete even though I had a 10:00 appointment. Seemed very disorganized. Was given a $60 discount for the inconvenience, not much compensation for the hassle they caused me!!
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November 2023 by Kevin K
Went in for a windshield repair, said initially would take 3 hours and had it done in 1, Pat up front was awesome. Did a fantastic job, really happy with the entire experience
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November 2023 by Jeremy Magee
I scheduled a windshield REPLACEMENT and got a Crack fixed and a new rain sensor instead.No clue what I paid for and my windshield still has cracks and chips and scratches prior to the visit, and now has a haze in the corner.
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November 2023 by Cindie Chambers
Bad service. They replaced the windshield but didn't calibrate it. No answer - recording says they can't take my call. I'm disputing this $800 charge. Never again.
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September 2023 by Jonathan Z.
Could not repair / broke my car. They disassembled my rear hatch to replace the rear glass. At that point the techs realized they had the wrong replacement and would have to order the glass. I asked them to simply return my car to me. Once I arrived home, I realized they had not reconnected the rear hatch wiring harness correctly. Now in addition to wasting my morning, I have an added repair.
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September 2023 by Ana Elisa Cazares
Michael did an excellent job in fixing my windshield. You can’t even tell the chip even happened. I posted before and after pictures for reference.
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September 2023 by Andrew J.
What a joke. I was quoted less than $200 to repair a small knick in my windshield where a rock hit it on the interstate. A guy from Safelite called me and explained that the knick would still be visible after the repair but that it would stop it from spreading. When he got to my car, he called again to confirm he would start the work. I wasn't present because I was inside with my toddler. He called FIVE minutes later and said that while trying to repair it, he made the crack spread. It was literally the smallest knick. There is no way he knew what he was doing. This in turn cost me a full $500 on my deductible to have the entire windshield fixed. I will never call this company again. No way.
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August 2023 by JoEllen H
We had excellent experience there. Windshield replaced. Then a pebble hit it. Jocelyn did what she could to help us find a discount. Very grateful for their service.
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July 2023 by Casey Cole Chance
Got quoted 830$ to replace my Corolla windshield…
Every other shop around me was 400$ and under. Ended up getting it replaced for 260$. Safelite is extremely over priced. I’d definitely shop around before blowing money with them.
