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June 2024 by karen A.
You can find beautiful dresses for the young ones at great prices. I was able to find three graduation dresses for my niece ,and some cute shirts. I can always count on Ross to find good deals.
I just wish that their shoe area had a little more selection.
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June 2024 by J B
Very bad customer service.
I was there for shopping around 7:30pm on June 6 ,2024 and the lady on the cashier Carla was very rude, unprofessional and slow. They should not hire people with attitude!!!
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April 2024 by Nicholas Dimitrakopoulos
Lately Ross is becoming my favorite store surpassing all the other.
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March 2024 by Daniel Balbuena
Nice place to buy luggage at a great price!
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March 2024 by Maria Sanchez
Wrost management ever no care of employees
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March 2024 by alejandro morales
Bad experience today at 12:27 pm, we were waiting to see some watches and it was not possible, the cashiers do not have good customer service, I approached them 3 times to ask for the key to the locker and they did not want to do it, so They will never sell these products.
Bad experience today at 12:27 pm, we were waiting to see some watches and it was not possible, the cashiers do not have good customer service, I approached them 3 times to ask for the key to the locker and they did not want to do it, so They will never sell these products.
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March 2024 by Zozo Abu shanab
Clean, friendly environment
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February 2024 by Agencia Daruma
Good prices.... Bargains.I love going and seeing offers ?
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February 2024 by Gamingwithme
had a lot of items and zuzu was very helpful and friendly
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January 2024 by Fatimah Akinsanya
Was kind of empty. Not a lot of stock.
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January 2024 by Straight Ten
Staff is RUDE, MANAGER RUDE! STORE IS DIRTY, MESSY AND SLOPPY!
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January 2024 by LaDot Amour
I visited Ross at Hedwig village, 9403 Katy freeway in Houston Texas today, Jan 3, 2024 approximately 6:20pm. I experienced the absolute worst customer service I have ever received, it was truly HORRIBLE. I am shocked that this sort of behavior is tolerated by management. The manager and cashier were extremely rude and unprofessional.This morning I purchased a blanket and once I returned home and opened the package, I notice a big hole in the item. I really liked the blanket and I had purchased the last one at the bunker hill location, so I decided to visit the Hedwig village location in hopes to exchange the blanket for the exact item, since the original location (bunker hill) was sold out.I informed the cashier that I had just purchased the blanket this morning and noticed a hole it, but that I would love to see if they had the item in stock so that I could exchange it. She grabbed my receipt and immediately said “you need to go back to wherever you bought this and return it there”. I was completely caught off guard by her direct rude attitude and that she was telling me I could not exchange the item at another “Ross” location. I asked why I would not be able to exchange the item at this location, because the other location was sold out, she replied “we don’t do that, you have to go back over there”.I asked her if I could please speak with the manager, so she left to go get the manager and then returns a few minutes later and states “She isn’t coming out to talk to you because she isn’t going to take the return, you have to take it back where you bought it from”!Again, shocked by the unprofessionalism of the cashier and the manager! I asked again if I could please speak to the manager and the cashier then proceeds to take my merchandise and throw it to another counter and then screams in my face “NEXT CUSTOMER”.I was literally blown away by this behavior! I then asked her where my merchandise was, and she completely ignored me and went on talking to the next customer. I then see my items over on another countertop by the door and I grabbed them and asked her for her name.She said her name was Sorest (I’m not sure if I’m spelling her name correctly), I asked her how to spell her name and she again yelled and said “ I DON’T HAVE TO SPELL MY NAME FOR YOU, I GAVE IT TO YOU. IF YOU WANT THE MANAGERS NAME ITS ZAKIA”.I am a retail district manager and run stores across southern US and I would be mortified if anyone left one of my stores feeling the way I felt leaving Ross today.I am totally disgusted by this experience, and I hope this isn’t acceptable to Ross, I would hope you stand behind customer service as a brand!
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January 2024 by Gabriela Castillo
Very bad server...she has really bad acctitud...
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January 2024 by Josefina Plancarte
Delighted with this store you find everything you are looking for.
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January 2024 by Veronica H.
I went in to buy some seat covers, and I was glad that they had them.
