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September 2024 by John Hutchinson
Excellent attention, excellent communication, excellent service! We’ve been going to RMS for years. Always successful!
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September 2024 by Deborah Brown
Great experience! Received timely texts with detailed reports of repair work with pictures and full explanations. All the work was done in 1 day, including parts that needed to be ordered. I drive an EV, but will never go back to the dealer for maintenance again!
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September 2024 by Denise Horowitz
They took me without an appointment and diagnosed the problem quickly and fixed it. The did a great “once over” and found a few things that needed my attention. Really felt like they were looking out for my saftey!
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September 2024 by Richard Sabrsula
Overall a good and fair shop. A little more expensive than some places but the work is quality and they try to work with you. Only 4 stars because recently I had a major problem with my car and they kept dropping the ball on communicating with me over the course of a month, but I'm willing to give them the benefit of the doubt.
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September 2024 by Mark LeCrone
They were incredibly courteous and actually sent me to a dealership for one of my issues because they felt the dealership would have greater capacity to perform the task with warranty help from the manufacturer and it would be more cost effective for me. They could’ve went for the money grab, but did not. That showed great integrity.
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August 2024 by Roy Roa
The service was great and fast! They they even go an extra mile by allowing me to go before my schedule appointment.
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August 2024 by Madeline Heiser
I am so glad I found this place. I had a bad experience elsewhere so I looked up the closest place and stopped by here. The moment I walked through the door I was met by Whitney who was so friendly and genuine. I immediately got a good feeling. They did a great job working on my car and they even give you a free Lyft ride home and back so you aren’t waiting at the shop. Family owned and operated you can tell they really care about their service. I will definitely be using them as long as I’m in Houston!
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August 2024 by Leon Yuan
Honest, polite, easy to communicate. Azim and their staffs were friendly and kept me in the loop through the repair process. Even offered to help me arrange transportation while my car is in the shop.
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August 2024 by Jackie W.
I've had several cars serviced at RMS Auto Care since 2018 or 2019. Even though I don't live in Houston any more, I still return to them for auto care. "Why?" you ask.? Because I believe I can trust them not to rip me off. How many auto repair shops fit that description? They prioritize the car's repair needs and advise which ones need to be done first to prevent safety hazards or car damage. They present pictures of what the mechanic sees in and under the vehicle. They have a good website with online appointment scheduling and discount specials.The entire staff is always courteous and professional, including mechanics, receptionists, service reps, and the owners. I'm impressed by the unified training the owner has obviously instilled in the staff. Customers want to be treated with respect, and the RMS staff extends it. The repairs are done timely. The office is run very efficiently. They offer complimentary ride share! I like that. RMS Auto Care is an exceptional auto repair shop!? I'm glad a colleague told me about them years ago. Now, I'm telling you.?
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August 2024 by Kayla Wilson
I went for an oil change and a multipoint inspection. It was efficient and reception was very friendly. They were fair on price and didn’t make me pay for unnecessary repairs.
update: still love RMS auto and their services. super friendly customer service and fair prices. definitely coming back for all my car maintenance and repairs!
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August 2024 by Kristen Macaluso
First visited RMS for convenience and good reviews. The experience always exceeds my expectations, from transparency in the process, to practical helpful advice around issues and options, to going above and beyond diagnosing electrical issues when mechanical repairs uncovered a leak and extensive corroded wiring, even engaging a specialist to find the needle in the haystack. Always money well spent.
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August 2024 by Marco Marini
I had a great experience with RMS Auto Care. From my first phone call with Cynthia to receiving the diagnostic and estimate, their service was top-notch. Ashley was also welcoming and professional throughout the process. The team is honest, knowledgeable, and efficient. I'll definitely return for regular maintenance and any future repairs. Highly recommended for their honesty, reasonable fees, and outstanding customer service.
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August 2024 by A.W. Lange
Very helpful knowledgeable professional accommodation especially in the midst of the tumult created during Hurricane Beryl. Most grateful to RMS!!!
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August 2024 by Heather Cruise
Excellent and friendly service. Super fair pricing. Recommend!
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August 2024 by Bridgette Wilson
Updated review: 7/24/2024. I would like to give kudos to Whitney at RMS Auto Care. Recently, there was a check engine light on my daughter's car and an A/C issue. We took it to RMS. Right away, not only did they access the issue, but the price was fair. Whitney also went above and beyond to explain the solution and provided additional information on the total inspection of the car for future issues that could arise. There was no charge for this thorough inspection, and it put my mind at ease to know that there are still some honest and fair mechanics out there. The RMS team has shown that they have integrity, and I will always take my cars to RMS in the future. I wouldn't trust anyone else. Thank you, Whitney, for taking the time to show you care about your customers.
Previous Review (year ago): Daniel Reyes did an outstanding job on my vehicle today. I needed some minor body work done and he gave me my options without any pressure. I was able to pick the best option to save me money. I have also used RMS for other maintenance on both cars in the past. Great customer service! The team at RMS really care about their customers. They go above and beyond. I highly recommend them. Thank you!
