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October 2024 by Lacey Eakes
I came in at 2:15pm and they close at 3pm on a Saturday so they didn’t take my business. Not happy about that!
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March 2024 by rafael torres
They serve you very kindly
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February 2024 by Jon Landry
Mr Ross Brumley went above and beyond to help me in a time of need. It is hard to find staff that will go way out of their way for you like they will here.
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November 2023 by Joslyn H.
This is the worst experience I have ever had with a car repair. They originally told me the repair (one car window back seat) would be done the day of or at the latest the day after. I am now told it will be 6 DAYS that is IF they are being honest THIS time. If they had been honest and communicated with me, I would have gotten a rental no problem. INSTEAD I NEVER HEARD A SINGLE THING FROM THEM without showing up to get an update. They did not answer or return voice mails. I am out money from Ubers because I was unable to get a rental (I work 12 hour shifts as a nurse) and depending on friends to take me anywhere. I am BEYOND frustrated. This is the first negative review I have ever left anywhere--that's how bad my experience is. I understand things happen and things take time. My frustration is with the DISHONESTY AND LACK OF COMMUNICATION not the amount of time the repair is taking.
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November 2023 by Douglas Doyle
Located easily to where I live
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November 2023 by Rochelle Gil
Clean location
Responsive staff
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November 2023 by Jazmin
Great and quick service. Fair pricing for maintenance
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November 2023 by Richard Aligo
Great service and scheduling.
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November 2023 by Patricia Reyna
Ford always gives my trucks great service.
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November 2023 by Shanana Bonquiqui
The mechanic is hella fast and efficient. Honestly really good price for what was done.
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November 2023 by todd thibodeaux
Very good customer service and knowledgeable of my Ford Raptor. Five star dealership service
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November 2023 by Isis Daniels
Ross was very helpful and had great patience and kind even though i had an attitude! Good customer service and fast!
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October 2023 by Ruby Ferrell
Excellent service
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October 2023 by Ava W.
I would give this place a 0 if I could! Don't spend any money or time at this business! I bought my new ford truck in Austin and took it to Tommie V. For service. I will NEVER go back and here is some of the reasons why....My calls were screened and I NEVER got any updates or return calls from the service department or my specific service provider(Elizabeth bell).I scheduled an appointment for Monday morning and I was told I would be getting a call to let me know what they found. I call at, I believe, 3pm, and Elizabeth Bell is already gone for the day and there are no notes... I was told to call back the following day, so I did. Again No call, no one said the shop is behind and can't get to it for 3 days, or advise me I should get a rental. Next, I call Elizabeth Bell EVERY SINGLE DAY and she called me back ONE time to notify that nothing is wrong with my truck. I advise her to tell the person to ROLL Down the Window because you CANNOT miss the grinding/squeaking noise...as well as it would be appreciated if the plastic part under the driver side tires could be put back in place...after MULTIPLE calls to Ms Bell and no response my boyfriend calls twice and she magically picks up the second time and immediately says hello they can't find anything wrong and they can't hear the squeaky grinding noise you are talking about. I called again to tell her that I expect someone to ride in my truck with me on Thursday and to,again, call me back. She never called...again. I finally decided that the dealership nor Elizabeth bell knows how to conduct business. I went to just go pick up my truck because obviously they had no plans on helping me. When I went to the dealership I was furious! Elizabeth Bell was no where to be found, I checked my odometer and I was right as the miles were the same as I dropped it off and the fallen plastic piece was untouched and still hanging down! I don't want other people to experience what I did, so please NEVER EVER SPEND A PENNY OR GO TO TOMMIE VAUGHN FORD!
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October 2023 by Tara F.
Called at 9:00 am to question a cars availability. Was told it was available and come see it. Drove half an hour away, test drove the car, they werent willing to negotiate on price, so we left because it was outside of our budget. Left and returned less than 10 minutes later. Decided to go ahead and purchase vehicle. HAVE ALREADY SIGNED PAPERWORK and was writing a check when the sales manager came to tell me "sorry, theres already a deal on this car, we can't sell it to you" There was no deal at 9 am when I called, no deal known when they gave me the original price, no deal when I called to tell them I was coming back to purchase the car. Incompetence at its finest.
