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July 2024 by 8000RPM
My secondary insurance is Tricare, which does not have an insurance card. The entire encounter process is automated, so it's difficult to talk to a human. I'm sure this is to cut cost. When I tried to call, the hold time was estimated at 40 min. I hung up.
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June 2024 by Kimberlee K. Heinsohn Henao
Electronic check in tablets to get appointment and identification confirmed. Pleasant staff to take care of the health orders to be completed. Free parking too!
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June 2024 by Marsha Bourgeois
My doctor wanted a stat blood draw. Erica was so professional, gentle, friendly and it was almost closing time. I was so relieved! Her smile was contagious even after she had had a very long and busy day she made my day!
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June 2024 by Quishia Dean
Want to talk about UNPROFESSIONAL. I get that it’s getting close to the end of business hours, but I got here 20 minutes before closing, per my dr request. I am pregnant and think I may have an uti. And was met with attitude and eye rolling and was told “yeah we really only take appointments.” Even though it says walk ins welcome. Once called back was met with more attitude “we are only taking you because you’re here but next time we won’t take you unless you have an appointment.”
I get to the bathroom to leave my sample there are no paper towels, no sanitary wipes, and no trash cans! And was told to pee in a plastic cup that looks like something you would get Togo soup in. Whoever supervises this location needs to do better. Between the attitudes they got with all three people waiting and the lack of supplies in the bathrooms I’m surprised they’re still in business.
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June 2024 by Donna Giles
I was kind of a knucklehead and the ladies were sweet and patient.
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June 2024 by Shelby McGee
scheduling an appointment clearly doesn’t matter here, they won’t see you at your scheduled time!!!!!!!
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June 2024 by Jamshid Abedi
The representative was very nice and cooperative
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June 2024 by Sunday Morohundiya
Excellent
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May 2024 by Brenda Murray
I scheduled an appointment and was seen at my appointed time.
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May 2024 by Alisa Mizelle
Erica Phlebotomy supervisor assistant she is rude front of patients and she discrimination towards me yelling me I just ask about walking in every one waiting I just told her I will wait she keep telling me I have to live when everyone walking in sitting and waiting I have a witness she is a nurse she is shock she left. Supervisor talk with me nothing much change when I went draw blood she look me funny way and sarcastic really disappointed I use to like to go there I am not sure after all I be trusted other places she really disrespectful and make me stressed out and makee a cry.
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May 2024 by Lisa Dorn
Fast and efficient care
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May 2024 by Rhonda Jupiter
Great staff/friendly
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April 2024 by Kelayne P.
The manager Roshanda is lazy and is training her staff to be that way aswell. It's not right. I get to this location at 4:41pm and check in using the kiosk computer. Only 1 lady in the lobby waiting. Roshanda herself walks out prior to 5pm and deletes me from the waiting board and tells me I need to comeback another day and to schedule an appointment because that's what she requires. I'm upset because if that was a policy, why does the kiosk allow me to check in as a walk in and absolutely NOWHERE is there signage to the public that they only accept appointments. Also when u call 281 752 6171 the recording says "appointments are encouraged but you will be accommodated without an appointment". She and her staff had no compassion and were rude and final with not providing service to me prior to 5pm as a walk in. The pandemic is over, this location is doing a disservice to the public and the Quality service that Quest Diagnostics stands for. She should be demoted and bring in a manager that is eager to provide fair service to all customers.
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April 2024 by Calvin Norton
I found that Quest's website needs to be reworked to make getting an appointment easer to navigate. It usually takes me two or three attempts to get one. Last week I thought that I had aa 8:00 AM appointment but when I tried to check-in there was no record of my appointment.
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April 2024 by Maria Cuevas
Really bad, we even can't ask a question. There is a black lady who's shout to a patient just because she went to the restroom and she was called while she wasn't there's. She came back and asked if she can be seen but this lady was so mad always fight her..
