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October 2023 by Google user
I have NO idea why the Willowbrook location is getting 2.6 stars. From the moment me and my dad walked through the door the experience was exceptional!!! Monica and Donald took very good care of my dad and we were out in about 15 mins. Thank you both for exceptional customer service and the jokes as well!!! Signed me and dad :)
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October 2023 by Tabatha B.
Very please with my appointment here recently. Location was easy to find and plenty of parking. I guess they use to not have a sign but there is one now. When you get inside you go to the right and check in at the kiosk. I used an email they previously sent me that had a QR code on it to scan and was checked in. There is a tv that has a running tally of everyone that is checked in. It only shows a couple of letters for privacy reasons. Walk ins do have to wait longer because those who have appointments have priority so it's better to make an appointment before showing up. You can do that on their webpage. They call your name and you go to the back. Everything is done professionally with your privacy in mind. Mr Nguyen took my blood and did an amazing job. He knew what arm to take it from and glad he didn't even bother trying my left side. There was a black lady who consistently kept checking on the front and communicating with people as they walked in letting them know what's going on and what to do if you're a walk in. I arrived 5 minutes before my appointment and was out of there 15 minutes later. Very impressed.
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August 2023 by Kiana Rideaux
Quick and painless! The tech who drew my blood was wonderful. Overall, a seamless experience.
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July 2023 by Lokysha Jones
My husband had blood work this morning. Laquita the Phlebotomist was wonderful. She was fast, efficient and very gentle with my scary cat husband. I would highly recommend this location.
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July 2023 by Yanira Perez
very bad attention they told me to sign for the 5 cans that took my daughter's blood and they had not put the stickers with her name, the black man who asked for the information very bad attention, I will never visit that place again
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March 2023 by Pamela J.
Hats off to Ana G! When it comes to drawing blood from me, it's usually impossible and painful. Ana G. was able to draw my blood with only having to stick me one time. It wasn't painful and my arm didn't bruise like it nornally does.
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December 2022 by Santosh K.
I thought I would miss my appointment today - there needs to be better signage. I circled the location twice, then stopped to call the number on the website (of course no one answered) - then found a sign stuck on the glass wall (which one misses because of the cars parked in the front). The front desk person needs to be inviting and helpful. The one I met today was indifferent. I presume she was on a blue tooth or something, since he was conversing in a low tone all the time. Thanks to the Lab Tech Lindsay for making the experience better. She was friendly, went out of her way to show concern and was excellent in her job. Thank you, Lindsey.
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October 2022 by Everett H.
NEEDS A DARN SIGN out front!! There's NO sign that tells you where the place is and no one answers the darn phone! I had a 730am appointment and couldn't find the darn place. Ended up having to reschedule. At least put a sheet sign that shows there's a Quest Diagnostics here. I will be letting them know when my appt is. As you can see in the photo it's in between a Vitamin shop and a women's clinic.
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October 2022 by Anna M.
I love Quest they're fast , friendly but professional. I will continue to use their services.
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August 2022 by Jeanne D.
I initially wanted to give 1 star because of the difficulty locating this Quest but they were so efficient and kind and did an easy painless blood draw! Highly recommend this locaton
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June 2022 by Heather R.
I blindly went to this location thinking I'd be treated well. I told the "nurse" who helped me, "you may have a hard time finding my vein, everyone does" and she's like "who everyone?" I then told her "sorry for doubting your craft" And that's when she aggressively withdrew blood from me. One vile and it was the most painful blood drawn I've ever had. And I have one at least three times a month. I have a ball and bruise already and it's only been about 3 hours
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June 2021 by Debora Rosales
The 2 ladies that drew my blood were very quick & efficient BUT definitely had no sense if humor, no smiles, no small talk. Just get your butt in there & out, no looking at them or talking.
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June 2021 by Carlos Ramirez
I was helped by Joann, she quickly brought me in and took my blood out. No troubles or difficulties at all just in and out. Will come back again !
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June 2021 by Christy Case
I had a really great experience here! I'm pretty terrified of getting blood drawn since I've had bad experiences...its not always the phlebotomist, a lot of the times my veins dont want to cooperate. Thank God for Joann at Quest! She had more expertise than any phlebotomist I've been to. She only stuck me one time and somehow I barely even felt it. She was really sweet and had good bedside manner, made my anxiety levels go down significantly. Hopefully I can request her by name in the future lol.
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June 2021 by James Wyatt
I needed a container for a sample for my child. Our doctor sent us here, and I assumed I’d walk in and walk out. Instead I had to sign in with the iPad in the lobby. There is no one to speak with at the desk and trying to speak with anyone when they call other patients didn’t work. No one wanted to assist. Many in the waiting room were also complaining about long wait times and indifferent staff.
