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December 2024 by Somar Marie O.
Marcus arrived promptly and took the time to thoroughly assess my situation. What stood out to me was their respectful demeanor; he treated my home as if it were their own, taking great care to minimize any disruption. Overall, I highly recommend Preventive for anyone in need of pest control services. Their combination of expertise, respect for customers, and commitment to quality sets them apart in the industry. Thank you!
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December 2024 by Cindy R.
Great service , great customer service ., efficient and tactics used to eliminate unwanted pest (squirrels) was a success
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December 2024 by Janice S.
Nolan is wonderful. He did exactly what he said he would do. He explained everything to me and made me feel very comfortable.
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October 2024 by Aaron P.
Rating: Michael D from Preventative Pest was fantastic! He was friendly, courteous, and took the time to explain everything in great detail, answering all my questions. I appreciated his professionalism and how thorough he was throughout the entire process. Highly recommend his services for anyone looking for reliable pest control!
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September 2024 by Kevin M.
Always a very professional and personal service experience. All appointments are confirmed in advance. All employees are uniformed, personable, and presentable. We have eliminated pest issues dramatically.
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September 2024 by Adelaide G.
I was referred to Preventive by another pest control company actually, and was very impressed with the reviews. I've seen their trucks driving around and they have memorable marketing, too. Everyone I spoke with was very nice, however there was some serious miscommunication. I was told that my appointment was FROM 8am-noon, which seemed probable because it is a rodent inspection, checking all over inside and outside for entry points. When 8:45am rolled around and no one was here, I called to see if everything was okay and was told by a different woman that the appointment would take place somewhere BETWEEN 8AM and Noon, which is not uncommon for a service appointment, but there is a huge difference in using the language FROM and BETWEEN. I was then finally told that the tech would call me with a 30-minute heads-up window. Great. 11:50 arrived and still no call, so I called the office again to see if the tech was still coming. Yes, but was in Deer Park, and we are in Alvin. Oh man. I've already been waiting for 4 hours hours, I can't wait another hour and then also still wait for however long the appointment is, my goodness! They did apologize for the miscommunication and asked if I wanted to reschedule, but that's just not something I can swing again, an all-day affair with insufficient communication. I understand that each appointment takes time and there are delays that happen, but the miscommunication and lack of communication and the extreme delays were just terrible customer service. Their office staff needs to be trained to use the correct terminology to describe what a customer should expect, and techs should be required to give some type of ETA update. That being said, we will choose a different company.
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September 2024 by Sharon S.
We have had a contract with Preventive for 24 years, and they have always been reasonably priced (I am a shopper and have randomly checked pricing with other companies through the years), responsive and polite with all requests, and thorough in applications. Marquei, our current technician, is knowledgeable and polite; most recently servicing a new property and making sure to get all areas Including the attic even though I suggested waiting to do the attic on the next visit when the temperature would be cooler (it was 96 degrees outside)!
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September 2024 by Hotntx I.
Mark is an Excellent Service Technician. He is very thorough, professional and makes sure that all of our concerns are addressed. Preventive Pest takes care of all of our pest control needs in and outside our home. Been a satisfied customer for many years.
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September 2024 by Kymberlee G.
Prompt and polite service! They treat the inside, outside, and yard. Our home backs up to a green space, and when we first moved in, we noticed a lot of bugs. After starting with Preventive, we rarely deal with any.
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September 2024 by Trina H.
Customer service is always helpful and flexible. Technician Casey was very professional, kind, and knowledgeable. Great job, Casey!
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August 2024 by Sen T.
I had an urgent ant problem and called Preventative on short notice. I was incredibly impressed with Marquei, the technician who responded. He was not only prompt but went above and beyond in his approach. He conducted a thorough inspection to trace the source and took extra measures to remedy. I highly recommend for anyone, Marquei provided exceptional service!!!
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August 2024 by Marcus R.
Marquei was professional and explained what he was going to do and even setup another appointment to do the outside because it was raining and didn't feel it was best to treat the outside because of the weather.
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August 2024 by Melissa P.
These guys are always prompt, polite, communicative and helpful. So happy with their service.
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August 2024 by Robert H.
Impeccable service when it comes to protecting my home. Brittany my technician is very thorough at applying the products that keep my house insect free. She's the best technician I've had the experience to treat my home.
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August 2024 by Martha J.
Service was great and efficient as always! Very happy with my service I received. Johnell was quick and knowledgeable on the issue I was having!
