-
April 2024 by Rene F.
The customer service of this facility is trash! I made reservation a week before my trip online but still had to call to verify it. I inquired about shots that were listed and decided to go in face to face to speak with someone. The person I spoke with during the visit was polite and answered my questions about what to expect. I got the bortella shot for my dog and was told I could sign a waiver for the other two shots listed as they were recommended and not required. I paid the $20 and turned in the admission paperwork. I asked again before leaving was there anything other than toys, food and her bed that I need to take care of. The front desk person looked through the paper and said we are all good. Come Monday morning to drop off my dog on the way to Dallas and the person at the desk pointed a notice taped to the counter and said my dog cannot stay without the another shot. I asked was there someone besides her that I can speak with and she just stood there and looked at me and said my dog cannot stay. This is the day of with my bags packed this person! Stood there and told me that maybe my Vet can take care of her!!! Really!!
-
March 2024 by Ivonne Marrero
Great place. I am so happy and comfortable leaving my dog with you while I am going on a trip in May.Thank you for your service in explaining everything to me and showing the place to me and my dog. See you soon!?
-
March 2024 by kelda raggs
If you’re able to take your dogs somewhere else, DO IT. This boarding place should be the LAST option as they keep the dogs in large empty rooms with a tiny bed that is not able to fit medium to large dogs. Going to pick up my pets, there was a dog in the next room shaking because he looked so cold, and he was just left in a room with his own urine and feces all over the room. Now when my dogs were brought out to me, they REEKED of pee and came home itching. We gave them baths to hopefully find the issue of the scratching thinking it was fleas, just to find out it was a nasty rash. We’ve done everything we could to hopefully soothe their rashes and heal them but nothing is working. So like i said i’d HIGHLY recommend taking your dogs somewhere else because we felt as this place didn’t care for the dogs, they just want money. Not to mention the fact that you have to PAY for playtime everyday, as if that shouldn’t be already included because that’s a vital thing for dogs.
-
January 2024 by vhanie hilario
The place is 15 minutes drive from our place but we still bring our furbaby in here because they accept non-neutered dogs. It’s worth driving here every now and then and felt that our pups is being taken cared off. When we pick-up our pet, you can see that your pups is happy and enjoyed the day-care.
-
January 2024 by Elizabeth B.
This facility abused my dogs. We dropped our four medium-sized dogs off for our Christmas trip. I realized I forgot to bring them toys and made a quick trip to Big Lots to get toys for them. We dropped off the new toys. We were gone for 7 days. Two days in, we received an email saying two of our dogs got into a fight. This was unusual because this had never happened with Haylie and Trixie. We were told the pictures were too blurry to send, but we would get pictures the next day. I asked for pictures and received them, but Trixie's face was cut off in both pictures. I suspect our dogs were being neglected and not getting to come out of the kennel. Attached is an email from a staff member saying they were only taken out for 15 minutes a day. My poor dogs were cooped up together all day with no toys and nothing to do but get upset with each other. The new 40 lb bag of dog food was returned with 11 pounds missing. Our dogs weigh 65, 60, 55, and 40 pounds. It sounds like they were underfed, doesn't it? When we picked up our dogs, we received brand-new toys that were not given to our dogs. When we returned, and the dogs calmed down from the excitement of being loved and cared for for the first time in a week, I noticed the huge lump on Trixie's muzzle. When I touched the lump, it was hard, so I opened her mouth and saw her tooth had been beaten in. The next day, we took her to the VCA vet clinic, and the vet confirmed blunt-force trauma. The vet apologized profusely for the terrible situation we found ourselves in by putting our trust in a facility that was supposed to care for our dogs instead of beating them. The vet said it was impossible for one of Trixie's housemates to have caused the injury. Trixie is the largest of our dogs. Now, all four of my dogs act terrified of brooms. Could Trixie have been beaten with a broom handle? It is on the conscience of that facility. Of course, preppy pets shirked responsibility and blamed our dogs, but this is no surprise. It is surprising that they didn't try to say we had never been there, as this is what they typically say to other customers who call them out for their disgusting treatment of fur babies. Preppy Pet West is a dangerous place, and your pet could leave with a severe beating like Trixie. Thank goodness Trixie is doing better now. Her tooth had to be removed, but she has not let that get her down! Houston Humane Society Pearland is amazing; they took care of her surgery. By the way, they confirmed it was from blunt force trauma...go figure.
-
December 2023 by Felipe Ramirez
Very good service and staff
-
December 2023 by Dan Meehan
My dog always is happy to go. Reasonable rates.
-
October 2023 by Damian Blanco
Had 3 dogs stay there for a weekend in the family suite. They seemed to love it, had no issues when we called for updates. Would definitely recommend.
-
October 2023 by Rosa Gomez
Took my dog in for grooming had such a good experience my dog was so happy. We previously had a bad experience somewhere else, I’m so glad I found this place. Will most definitely be taking my dog back. Staff was super friendly too! Thank you so much!!
-
October 2023 by Mireya Colmenares
It’s a good place for my dogs, the Staff is very kind and they love my dogs, the place it’s not fancy but comfortable for them and it’s affordable for us.
-
August 2023 by Mariam P.
DO NOT BOOK HERE!!!. Hear me out, I left for vacation 1 Week ago to florida, me and my family wanted the quickest place to leave my two pitties, and where they could be safe and comfortable for the 6 days we were absent. We found this place and At first it seemed decent, called in and booked The prices were insanely High, 500 bucks in this economy? Anyhow we left, and now when we picked up our dogs they came in super thirsty, It's hot out here but they've been in Ac ever since. My eldest Dog Came in super skinny! They're not even the same energized dogs, I may be overreacting but these poor doggies came in Starved, Thirsty And so so dirty. I love my dogs more than anything and I'm sure you do too SO PLEASE DO NOT BOOK HERE!!!
-
August 2023 by Y. Nav
We have been leaving our cat every time we travel. Always a good experience, the staff always caring and friendly.
-
June 2023 by Courtney B.
I love bringing my baby, Cooper here! He always has so much fun! It's clean, affordable and the staff is very friendly and welcoming! I love that they have cameras so I can check in on him.
-
June 2023 by Lexie J.
If I could leave no stars I absolutely would. My experience with Preppy Pet started out great. I called and spoke with the front desk rep and she answered all my questions and was very helpful. She seemed very attentive and made me feel as though I could trust this place to care for my puppy. I dropped my puppy off at 8AM for a trial day, the front desk rep reassured me that this day would strictly be a day to see how my puppy does and if she liked it there. She told me that as long as I pick her up NO LATER than 6:30PM there would be no issues. I asked one more time before leaving "6:30?" She said "yes 6:30" and wrote it on one of their business cards and handed it to me. I left with the card and planned my entire day to make sure I was there at 6PM to make sure I was not late picking her up. Next thing I know, I get a call from Preppy Pet at 4:20PM and they are telling me unfortunately because I did not pick my dog up at 4PM they will be keeping her and she will not be released to me until Monday morning at the earliest. I told them they must be mistaken because I was told twice that morning that I needed to be there at 6:30PM to pick her up. I was told that unfortunately this information was wrong and they're not sure who told me that but the policy states other wise. They told me I was not going to get my dog and there was no possible way for me to get her until Monday, I became very upset and very worried for my dog, she has separation anxiety and does not do well over night in other environments, she also has a very sensitive stomach and I did not send enough food to get her through the week because I obviously was not anticipating her staying over night - EVER. They kept telling me about the policy and that I was not going to pick her up...over my dead body, my dog was picked up and is now home with me, safe. It is outrageous that this even happened. Regardless of the policy this was their mistake, as a company that claims to care about the pets they watch on a daily basis they should have happily waited for me to get there to get my dog without issues, instead I had to fight with them over the phone for 20 minutes, praying in my head and desperately hoping I was going to get my dog back tonight. Had they not released her I happily would have gotten the police involved because they had no right to do this. On top of all that, I sent her with the exact amount of food she needed to make it through the day, she is still a puppy so she eats 3x a day, the bag they sent back with her was still over half way full, she had barely ate anything all day. When I got her home she was gulping down her water, two full bowls of water in only a couple of minutes. I have never seen her like this. When she was picked up she was clawing at the door to leave, I have never seen her act like this either. I never leave reviews on any sites but this was absolutely unacceptable. My dog is my baby, I love and care for her as if she was a child. It breaks my heart to know that I left her with these people. I will never use or try a daycare again because of this. If you love your animals the way I do, I beg you not to leave your pet here. If you want to know the kind of people these people are, just read their replies to the reviews left. They take no type of responsibility and continue to argue with unhappy customers, instead of looking within their company to fix these issues. I typically don't believe everything I see online, which is why I gave this place a try, but I can confidently say that every bad review I see on here and on Google is more than 100% true and accurate. Please don't take your animals here.
-
May 2023 by anita dooly
Great people, very clean kennels. My dog didn't want to come home
