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January 2024 by Santhosh Nair
River Oaks service always takes great care of me and my Porsche vehicle's They are attentive, thorough and always customer service focused. I will only take my Porsches there for service.
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January 2024 by glenn Clements
My service advisor was very pushy regarding recommended repairs that were not needed at this time. Additionally, this advisor pointed out many things that the company did not perform on my last annual check up. Nothing on the ad advisor but I’m not sure why the company did not do all of the for your recommended maintenance. Most of all the service advisor was very snippy and literally hung up on me on the phone one day. When I picked up the car, finally after two visits, he did not say a single word to me, which was very cold and unprofessional. I will never return to the dealership, by the way, I’m in the market by a new car, but it will not be from Porsche River Oaks
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January 2024 by Victoria L
I was greeted by the friendly staff. They were able to help me in a speedy timeframe even though I did not have an appointment. ? David Riddle was my service advisor. He was quick, helpful , and kind.
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January 2024 by Steve Wooden
Sent cayenne here for a fuel problem, concerning a sensor only available thru Porsche. Upon diagnosis, service tech recommended sensor change, plugs and ignition coil replacement I refused the plugs and ignition coil replacement, since OEM parts are readily available and it’s a 30 min job, not worth approx 1800 thru dealer. Service tech told me if I didn’t get it done this way, he would “load up the vehicle and send it back” to me. The only way he would work on the vehicle is if I agreed to fix it his way. It was not professional and somewhat bullied me to a repair, withholding the sensor job.On the plus, vehicle was repaired in a very timely manner.
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January 2024 by ELTON LOCKINGS
David was exceptional on keeping me informed and managing my repair. He shared the mechanics insight which appeared to be a thorough, conscientious approach to resolving the issues.Service: General repairs & maintenance
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December 2023 by bert prehu
Chidi has been very helpful during the buying process. I was slightly disappointed the gaz tank cap was damage, as this was not disclosed, but was able to fix it.
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December 2023 by Jonathan Wilner
I would not take my car to this dealership. Everything is done via email and text, if there is a misunderstanding you will be the one to pay. And Pay you will. I feel so duped. I took my car in for one major issue and one minor. What I understood thru text one thing but the dealership said it was another. I replied but No one responded to inform me that I was incorrect. What I thought I agree to was the major issue and When I picked up my car the major issue was still an major issue with $3000 other things done. The lack of communication and non caring is appalling.I know we are in a technical world but customer service, talking one on one, is needed when you get a diagnostic estimate on your car of $18,000 for a 2014 with 100,000 miles.I would not recommend a company that seems to be sneaky with their customers. Sharon
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December 2023 by Stephen L. Jones
Chien was *outstanding* and very accommodating of my insane schedule. He made arrangements for a loaner car when the needed recall part was not available until the next day, even arranged for shuttle service to pick it up. Stellar service experience!
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December 2023 by john reeder
I recently bought my first Porsche last month. I took my Cayenne S in for a recall, services, and coolant leak. David Riddle was my service advisor and we went above and beyond to take care of me and my vehicle. From the moment that I walked in he greeted me with open arms and made me feel like family. He got me into a loaner quicky and hassle free. He kept me updated on the status of my vehicle and the tech even completed the service ahead of schedule. Since having my vehicle serviced at Porsche River Oaks we have purchased a Panamera for my wife. We will defiantly be back to have hers serviced very soon.Services: Steering & suspension repair
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December 2023 by L Bull
Thank you to the team at Porsche River Oaks. David and team serviced my vehicle and even took care of my tire issue that was not previously resolved. Enjoyed a loner the entire time my car was serviced.
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December 2023 by Norman Davis
My service advisor Chris was always !! offering suggestion's of what he thought best for my service goals and I appreciated his suggestions as they guided me on which to do now and what could be done later ! as this was much appreciated. Thank you Chris ! .
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December 2023 by Alisha Nguyen
CPO warranty ran out and I bought the new 3rd party warranty as suggested by Momentum Porsche. They received my vehicle and made every move from taking apart my whole car to making every call to the warranty company keeping me up to date as the operation was underway. I now have my car home with a new starter and new engine. Thank Chien, Norma, and team!
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December 2023 by Craig Coull
Good service when my advisor Chris was present but others in the department showed little interest in helping when Chris was not around. Returing to collect my car, my advisor was at lunch. I had to ask for help from another advisor as no one approached me. The wait time to retrieve my car was almost 1 hour. My advisor Chris came back from lunch and immediately went to get my car personnaly.Not quite the level of service expected from Porsche but thanks to Chris for being attentive and helpful.
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November 2023 by Linda Flood
Pam at Porsche River Oaks Service center provides outstanding customer service! Due to Houston roads I have encountered numerous flats. Whether I schedule a service or not Pam consistently greets me with professionalism and friendliness. The service team always fix my car issues. Thank you!
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November 2023 by john grandstaff
Service was great: checked car in quickly, service managers were efficient.My only issue is this: my car only has 5,100 miles on it after 2 years. I question if all that was done is necessary for a car that is practically new! I very little wear here!
