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May 2024 by Elliott Harris
Chicken good as always
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May 2024 by Shareu G
Food was horrible the Hispanic lady working the counter kept asking did I want spicy chicken I told her yes several times once I made it home I discovered it was mild no taste and it looked very old & dry not crispy at all no thanks that location is trash now
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April 2024 by Wendigo Loner
I ordered a Spicy Blackened Bacon and Cheese Chicken Sandwich, and literally got a normal Classic Sandwich. Not spicy, nor blackened, and had no bacon or cheese. And I also ordered a separate 3 Piece combo with coleslaw, and they didn't give any coleslaw at all. Or napkins for that matter.
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April 2024 by Amit Chhibba
Love their Fish Flounder and Cajun fries
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April 2024 by J F
Food was hot an fresh, the tables an chairs were sticky so was the floor look like they had a leak in the ceiling
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March 2024 by Christina Phillips Purvis
Mario really took charge and got my order correct. Yareli, I hope I spelled it correctly, was polite and very attentive. Please complement this team. It is way better than the last round of employees. You guys are awesome!!!
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March 2024 by Esmeralda Tristan
I ordered a large fries and it didn't looked like a large fries to me. This is one of the main reasons I stopped going to this popeyes because they have given me old food like it's been there for hours or they give me less of what I ordered though it had gotten better but I see that it's getting worse.
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March 2024 by Mike Borrego
the wait of 30 mins for an online pick up that was made 15 mins prior was way too much.
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March 2024 by Fanders 218
First in line......Waited almost 15 minutes for room temperature tenders. (Lamp heated) No fork no spoon. Good customer service doesn't exist at this location.
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February 2024 by Justin Willard
Tonight was the second time we have gone to this location an hour before closing, tonight it was an hour and a half from closing, and again they said they didn't have any nuggets. I would believe that, if before these two instances they said it was going to be 10 minutes to cook some. I get the feeling they just don't want to serve people. And before these instances we got the tenders but they were all fry badder and very little chicken. That is why we switched to the nuggets the last few times. But now we just won't go there anymore. Burger King has much better service, and it's less than 50 yards away. Don't let this place waste your time.
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February 2024 by Maria Siller
They only give you one sauce for e piece tender ridiculous and they charge .50 cent for extra never come here again lady rude
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February 2024 by tracy goffney
I used to really enjoy Popeyes but the service continues to decline regardless of the location. I went through the drive through in the middle of the day, told to pull over & wait 5 minutes for nuggets. 10 minutes later, had to go in & get my food. Got home no later than 5 minutes & all my food was cold...
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February 2024 by Dominique Bibbs
You will be waiting over an hour for your food on a busy day. The atmosphere is bad you are not greeted. The employees work as if there is no urgency. Clean as if there is no since of urgency.
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February 2024 by Gregory Davis
The young man that was working provided great service.
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January 2024 by Lawrence M
my experience at Popeyes #11215 on 11855 Wilcrest Dr, Houston, TX 77031, left such a poor taste in my mouth—literally and figuratively—that I feel compelled to share.I ordered a 12-piece combo of honey BBQ and signature hot wings, excited for the rush of flavor Popeyes usually delivers. Imagine my dismay when I received wings that looked as though they'd been completely forgotten in the seasoning department! The "honey BBQ" and "signature hot" wings were barely distinguishable from plain, unadorned chicken.This, unfortunately, was a complete disgrace to what one would expect from a place that boasts its flavorful offerings. If Popeyes is going to advertise flavored wings, they should at least have the courtesy to ensure the product matches the description. Customers come in anticipating that signature kick and sweetness that should accompany such an order—but what I got was a bland, uninspiring meal that missed the mark entirely.To compound my disappointment, service was no salvage to the lackluster meal. Upon arrival to pick up my order, I was kept waiting for a good 10 minutes, not because the restaurant was crowded with patrons or bustling with activity, but because one lonely employee was tasked with manning both the drive-thru and the front counter. This speaks volumes about the management's consideration for customer service and employee workload.A popular chain like Popeyes ought to have standards that prevent such experiences from occurring. It's not merely about the wait or the unseasoned wings; it's about the entire concept of quality service and product consistency that customers expect and deserve. Especially in a city with countless dining options, one bad experience can be enough to lose a customer permanently.Sadly, I cannot in good conscience recommend this location to others. Until they address these glaring issues of quality control and customer service, I advise potential patrons to temper their expectations or seek out another establishment that more consistently lives up to its reputation.