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November 2024 by Rift
4 stars because the water was cold in the shower and this is a major issue with planet fitness because I have been to multiple locations and they have the same issue .
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November 2024 by Toni Howard
This location is perfect. The environment in the gym is perfect; not many gyms can have such a welcoming feeling, and I can work out efficiently whether it is busy or not. The space is incredible, and the staff there are always happy, and I love going.
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November 2024 by ERENIA ORTIZ
VERY GOOD
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November 2024 by Robert Ortega
Awesome dehron was awesome cant wait to come back
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November 2024 by Rita Baack
These girls are so rude very entitled what ever happened to great customer service
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November 2024 by Eric
Saw an employee talking to a member today for 20 minutes wasn’t even working men’s restrooms seem to always be dirty front desk people be having attitudes and managers don’t know what they’re doing. Mind you at one point this was rated the best Planet Fitness in Houston they’ve gone downhill since then definitely need some training also employees never stay at this company they’re always moving to other locations or quitting that should tell you everything about this gym. Good machines but staff just doesn’t work good
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November 2024 by Felecia Carothers
I was more than willing to work with the staff on implementing the policies in place so that we the members can enjoy our work. However after a few weeks all the staff isn't on the same page. One person couldn't sign my friend up for a membership another said I had to scan to use the massage bed clearly after scanning me and my guest in it reflected I was a black card member. And I was the one using the massage bed not my guest. This makes me want to cancel my membership again.
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November 2024 by Millicent Coins
Wonderful neighborhood gym
Very clean facility and all the equipment works properly. Chris at the front desk was SOOO Helpful and knowledgeable when I signed up for my membership
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October 2024 by Luna Txs
Amazing gym equipment. Easy to use.
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October 2024 by BAD GUY MUSIQ
Every planet fitness location i've been through personally only values your business for the 1st year. After that if there is a billing issue, you are over charged and they are completely unreasonable when it comes to payment options. We had a tornado in Houston which planet fitness was blacked out like the rest of the city where they didn't provide any options to catch up on billing even though it was not the members faults that they didn't have access. 1 month later we had a hurricane. Although the entire city wasn't blacked out, the northwest crossing location was. Instead of them providing a payment decrease or waiver, they instructed people to other clubs. I personally did not find the convenience in going to another club however was not provided with any other options. This was also during the time the annual dues were present and they were unwilling to make any payment arrangements to ease the stress on the inflated amounts that came with the city being shutdown. I called the club. None of the managers were of any assistance and basically said pay or don't come. I called the 8447526348 line and they were even less helpful because they are limited in any type of help they can provide. All locations are privately owned and allowed to run rouge without any corporate entity to service an unbiased point of view or anything in favor of the member. I asked the operator to connect me to the line to give a review. She refused and hung up on me. I've been through similar things with a few other planet fitness locations and it always ends the same. I would love to see them all go out of business and make room for something new. Not just the northwest club, but any one of the locations I've been a member of were only decent the 1st year. I may continue there for a few more months but best believe, if LA Fitness, 24 Hour Fitness, Golds Gym or any other fitness club drops there price slightly, I will be terminating my membership at planet fitness and this time I won't be returning. Horrible customer service and the only thing that makes them competitive Is the fact they have no contract and a $10 or $20 a month plan. Planet fitness in it's entirety is trash. I wish i could give it 0 stars.
UPDATE: SATURDAY 10-26-24
Paid in full the prior Wednesday only to find out Saturday, the club added additional charge for the month that couldn't be Explained. Encountered probably one of the rudest, condescending individual I've ever heard placed in a management position. Next time I'll be sure to ask for her name so that I can post it. It is cleat that she is more than likely a personal friend of whomever is over this facility because it is obvious she is not in fear of losing her job and probably encouraged to behave in such an unprofessional manner. I come to the conclusion that I will continue to keep the membership until I find some place more professional and better suited. Right now I have to look past the ignorance that has been re-occuring and just try to focus on my health and fitness goals. I would love to see Ufit come back to a Houston location near me. They were a small chain but the rates were the same as Planet Fitness and they were absolutely more credible and professional. I really can't wait to see a for lease sign on the door of this facility and honestly for Planet fitness to completely bankrupt as a whole.
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October 2024 by Alejandro Marquez
Biggest black card area on the north side. Showers have soap holders.
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October 2024 by ADRIAN Quiroz del castillo
I don't understand how they can have workers with bad character, I lost my keys and I went to ask and the trainer refused to help me, I just wanted to translate it on my phone since I don't speak English and the other worker approached me and helped me very well, last time I came back, I had a bad time, how can they have racist people???
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October 2024 by Patrick Diaz
Clean gym. Best time to go is early morning or midday.
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October 2024 by Amber Gutierrez
Fair just used to my old gym. I loved.
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October 2024 by Praying Always Love and Peace
Love the vibe!