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April 2024 by Yelia T.
My cat feifei was boarding in PetsHotel from October 16 to November 10, 2023. One month after I get my baby feifei back home, I notice he does not eat as well as he usually does and baby feifei is losing weight that really concerns. I took feifei to animal hospital. Unfortunately, feifei was diagnosed FeLV on Jan 11, 2024! Doctor says this is uncurable disease and cat will die. I and doctor tried best to extend feifei's life, however, baby feifei passed away on April 5, 2024 due to bone marrow suppression and inflammatory bowel disease(consequence of FeLV). My heart was broken! I am in tears everyday as I miss my baby feifei so much! I wrote a letter to manager of PetsHotel of PetSmart, strongly suggest screening cat for FeLV prior to boarding. Till now no response. So I am posting a note here warning pet owner to be careful before you send your beloved cat to PetsHotel of PetSmart. Please ask if there is rule of FeLV screening and disinfection measures as well! Every cat deserves a happy life and love from whom they love!
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February 2024 by Hany Ol
I recently visited this location with my cat in the hopes of utilizing grooming services, specifically for nail clipping and bathing. However, they said that these services are only available for dogs on weekends, and not for cats!!!!And they only do have services for cats only during the week days , from 10 to 5pm!!!!!!! What about people who work monday to Friday!!!!???
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February 2024 by Michele Leathers
Aseneth is an awesome groomer. She very friendly and always takes her time with taking care of my baby, Sasha!
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February 2024 by Melva Becnel
Joy, Joy, Joy! She is the Dog Whisperer, the Sigmund Freud to pups, a doggie beahvioral analyst! She is a consummate professional and expert in the field of dog training and animal behavior and she is exeptional with people too! She helped us continue the training she started to train our pet at home. She was an absolute Joy!
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February 2024 by Carlos Soto
Good advice on purchasing fish for my fish tank
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February 2024 by Nick
Parking is pretty bad and they are overcrowded. The employees are really nice but there just aren't enough of them to adequately serve customers when they are this busy.
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January 2024 by Fenix O.
My dog loves going to the groomers here. He refuses to let me trim his nails, but usually takes them less than 10 minutes. In and out.
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January 2024 by Tonya Knight
Cool Christmas toys for dogs
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December 2023 by D B.
service is subpar. clerk in the grooming area had an attitude. wasted my time. will never patron this store again.
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December 2023 by Jonathan Greenstein
Another great PetsMart location. Well stocked, easy to navigate, handicap accessible, friendly staff and overall a great experience.Ample parking with handicap parking out front. On site Vet and doggie daycare along with grooming services.Nice experience on our first visit and looking forward to coming again.
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November 2023 by Angela Gonzales
We brought our dogs Kona and bailey here for a full day - day camp and OMG the staff was awesome especially Keevon !!! Our dogs came out so happy. Can’t wait to bring them back such a pawsitive experience!
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October 2023 by Tamara Henry
Store was extremely neat and clean and well. Stocked employees are extremely nice and helpcall. Great customer service love coming to the store.
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October 2023 by Elizabeth Chastant
brought my dog at 1030 for grooming and was told he’d be done by 230, waited for hours with no call. i called at 3 and was told another hour and a half. i waited till then still he wasn’t done. i just showed up at 530 and took him home as is and still paid 120 dollars. noticed he was licking his paw and fresh blood on his nail from it being cut incorrectly. then home girl tried lying to my face saying she didn’t cut his back feet but i watched her. ?
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September 2023 by Seeray
Helped me get a store pickup on Sun night. Ordered placed online and realized store would close at 7 and needed the part for a road trip next morning. Called the store and an employee pulled the part, it was ready at the cashier station 10mins later.
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September 2023 by Dee
Horrible!!! Everytime I book an appointment they call me to cancel stating that the groomer called off. This happened twice in a 2 day time frame! Not only that whoever the gay boy is that works in the grooming salon, he hung up on me. BEWARE!
