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December 2024 by Dedra Johnson
This place is trash they are so rude and they steal! Do trust them with your car at all.
No communication and they lie
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December 2024 by Sharon Johnson
My husband car was stolen when the police found it, it was towed to this location. And if I could give Louis Flores a negative rating, that is exactly what I would. His customer service was horrible. This man company is ran without ethics or morals.. even when I ask if he was the owner, I was told no only to get home later look up the information with the Harris County clerks office, and found out that he was indeed the owner.
He was literally making up and changing prices to have the vehicle removed as we stood there. $40 to boost the car and when we questioned that he changed the price to $50 And proceeded to say several times that it was the law.
We even had to contact the police department because he said that the police had to be present with the wrecker drive to tow the car. Which was NOT true.
This company can not be trusted
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September 2024 by Erica Jones
I had a terrible experience with L. Angel Auto Storage at 11384 Harwin, Houston, TX. My car was towed there after an accident on May 27, 2024, without my consent or notification that it would be sent to a police auction. The owner demanded $1,900 in cash to get my car back and refused to provide any details about its location, repeatedly telling me to call 911 instead. He claimed the car wasn’t running, which was false, and disassembled my car without permission while it was awaiting an insurance adjuster. When I tried to retrieve my belongings, they made me sign a document, and I later found my skates were stolen from the trunk. The owner’s behavior was rude and dishonest throughout. I strongly recommend avoiding this storage lot.
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September 2024 by Esca Jones
If I could give this place 0 stars I would. The guy told me to bring money and he would call to have my car brought back. Thirty minutes later I bring the cash back and the guy whole demeanor changes. He wanted me to leave the money Friday and bring my car back Saturday. These guys are scam artists. DO NOT LEAVE YOUR CAR HERE
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August 2024 by Patricia Acosta
Look for another place, they are scammers, bad service, they didn't do a good job on my car and they charge as if they did an excellent job...
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August 2024 by Sabreen Abukarsh
I do not recommend this company because they are very deceitful. They make people sign up for repairs and take large sums of money. They do not fix anything, but rather steal car parts. The government must know about this and close this company.
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July 2024 by Samantha Flores
Don't ever get near this body shop/auto storage. Unless you want to get scammed out of your money.
My father had a car accident and a wrecker (Jacob) took his vehicle to this shop, cause he highly recommend it. This shop didn't fix the vehicle but charged $2000 for an estimate, storage, administration fees and processing fees. At the end of day, this shop did NOT do any fixing on my father's vehicle.
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July 2024 by Ashley B
These people are scammers and do fraud please report them with a complaint to Texas Department of Licensing and Regulation (TDLR)
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July 2024 by Alejandro Hernández
Terrible attention, bad service, the manager there doesn't know how to treat people. Look for another place with at least 4 stars, this one doesn't even reach 2 and to give an opinion you must even put one star, otherwise it won't even reach one 👎
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July 2024 by Lizeth Mejía
Just because you have to give a star to give your opinion.....
Don't go near this place, they are scammers, terrible service and the owner is a rude and disgusting man.
It's the worst place I've ever had to go.
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July 2024 by Karina Orellana
The owner is an arrogant and arrogant man who does not know how to treat the people who come there. Terrible service and attention 👎 without saying the bad work they do there. Find a better place so you don't have a bad experience.
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June 2024 by Dominick Salazar
Beware of this place!! Total scammers. We got in a horrible accident and where towed here. We thought it was an impound because they have a buissnes card with 2 sides. One says tow yard the other says body shop. Once you get there they make u sign a paper. Which we thought we where authorizing the car to stay there. Once we try to take out the car. They say we owe tear down cost and storage fees. Keep in mind the car was there 2 days the adjuster hadn't even got the chance to look at the vehicle. So it cost us a total of $2000 to take out the car. How can these ppl make you sign paper work after just getting in a accident? Horrible money hungry people!! Worst place ever.
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May 2024 by davin odia
Please don't let them take your car here. If you car get there, take out asap. It's a set up!
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May 2024 by Maria Perez
Just because I have to put a star, but don’t ever waste your time and going to the shop. If you have time to waste and go no good service, he lies too much and very disrespectful. Take your business somewhere else.
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March 2024 by Tung Mai
Worst services everHold the car and not do any work for months.No proactive on contact customer or resolve the claim.Horrible customer servicesDO NOT USE THIS SERVIES !!!!!!