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March 2024 by FreshLifeOrganic FLO
Rental was great McCay at rental section was cool! Though when I returned truck nobody was in the front for a minute I asked the ladies at service could they call someone they both had super unprofessional attitudes. Especially the lady behind the glass.
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February 2024 by Luis Felipe Arias Tejeda
4 hours to pick up a truck, 4 hours to clean it and put diesel in it, horrible service I hope I never come here again
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February 2024 by Tykes Need Bikes
I recently had a fantastic experience with Penske Truck Rental on Airtex. The 5-star service and top-notch quality of their trucks exceeded my expectations. The staff was exceptionally helpful, ensuring a smooth rental process. The truck was clean, well-maintained, and performed flawlessly throughout my need. I highly recommend Penske Truck Rental for their exceptional service and reliable vehicles on Airtex. We are a non profit organization that provides bicycles to kids for free and we will use them again!
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January 2024 by The Neighbor Guy
Easy to access from I45 and Airtex drive, clean facility with 24hr attendance and surveillance with electric fencing.
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October 2023 by Michael Crenshaw
Kinda helpful, let me know they didn't have room for me they were swamped.
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September 2023 by Rick Oehring
Excellent facility and the staff is top notch as well. My truck was clean and newly tuned up. Great experience all around!
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August 2023 by YouKnow WhatItIs
Good service. Easy check-in. The little things make the biggest differences.
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July 2023 by Kenny Hollingsworth
Julian is always a delight to work with.
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June 2023 by Kevin Young
Excellent customer service and Penske trucks are in pretty good shape compared to other rental companies.
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April 2023 by Darryl Jackson
Horrible service they do not want to give you a decent loaner truck even though it's written in the contract
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February 2023 by Willard Graves
Went to leave a truck for PM and pick up a loaner truck and got the run around for an hour. They didn't have time for PM on the truck, and they didn't have a loaner. Won't be going to that location again.
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December 2022 by Andy Aslan
After I drop the truck they send me invoice for maintenance fee 2 weeks later,I think ,according to review I have read they do this to everybody ,not a good location
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November 2022 by robert griffin
Won't answer their phone, trucks still break when they repair them.
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June 2022 by CulturedJ
Horrible! In a rental that my company is renting. Have a tire blowout, 15 miles from this Penske location and it’s going on 5 hours of me still waiting. When they do repair our company trucks, at times we will get on the road (Blocks away) and have to bring trucks back for the same issues. We beg our company to not do business with Penske , but that same old “We are under contract” comes up. I’m fed up with them. And to add insult to injury, Marcus and a few other makes you feel you are getting on their nerves when walking in the door. You can see the frustration on their faces when walking inside. This is why I always put my phone on record when approaching, to document the rudeness.
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March 2022 by Dave Greene
Horrible service, just horrible in every way. They scolded me like a 5 year old child for walking in the service area where no signs were to the contrary. Didn’t tell me where my finished truck was so I had to walk the entire 5 acre lot to find it blocked in by another finished truck. After 20 minutes they finally arrived to move the other truck so I could leave.These people, especially the lady behind the service desk, have no idea what service is, no smile, no courtesy, no respect for my time. I guess since I’m a company driver maybe they think it should be my privilege to have them service the truck my company leases from them. Fortunately, I’ve had good experiences with other Penske dealers around the country so I won’t be recommending my company dump Penske and start dealing exclusively with Ryder.These folks at this location really need a lesson in customer service, seriously! I only hated rating this location because one star was one too many.
