It's a terrible product designed to try to include as many storage fees as possible and be as manual as possible to get your mail. They could easily dump the letters into GDrive or Drop box or something, instead every week you have to go through and click open this and send that - f****** terrible waste of time.
June 2022
Horrible customer service. I just called to ask if they would be able to help renew a passport within two weeks and management quoted an expedited fee of $2000. Asked if he was joking and he said, "I'm not his type of customer if I can't pay" and hung up the phone. Avoid at all costs.
December 2021
Horrible customer service. Management and Staff are unreliable. Management unconcerned about customer time or money spent and will refuse to speak to you. Get your information and then ghost you. I regret wasting my time and energy.
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