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January 2024 by Steve Prats
Nice folks. Helpful
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January 2024 by James French
Been coming to this location for years, very helpful staff!
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December 2023 by Christopher Brown
Employees are always helpful and very polite.
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November 2023 by Paola Mattos
Excellent service, they guided us and explained our car problem in a straightforward manner. Jonathan was very friendly and gave us his honest opinion. 100% recommended.
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November 2023 by Dawn Angela
I found myself with a dead battery in town last night. I live in Katy. I called this store and the service I received was above and beyond what I expected. Thank you for providing outstanding service!
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November 2023 by John Jackson
Michael went out of his way to help me. Trevor was very helpful too. Great guys. Great location. Excellent service
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September 2023 by Maegan Rysso
If you need a new battery I highly suggest this location! Michael and Josh were so incredibly helpful.They figured out how to pop the hood for me, retrieved the new battery I ordered super fast, took the old one out, installed the new one and credited the surcharge back to my card. All in about 5 minutes. I didn't even have to exit my vehicle.Ask for JOSH or MICHAEL. 10 out of 10 customer service. I've contacted corporate to inform them how professional Michael was.HIGHLY RECOMMEND!And ask for taco truck recommendations. Michael knows the best places nearby!
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September 2023 by Meryll Argonza
It was my first time to come in O’Reilly. I was looking for a wheels lock in which I have no idea how it looks like, how to install and how it works. Mr. Trevor didn’t just patiently look if they have the correct size for my tire but even install it himself.I couldn’t believe that. I feel like God sent me there in the right time and place because I couldn’t even move the wrench when I tried to install it myself. He indeed went above and beyond of what is expected of him and this is very rare to find nowadays. I would definitely recommend this shop because they help people and be a blessing in the area.
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September 2023 by Ashley Bui
I came here for a battery test because my car wasn’t starting & was told my battery was still good. They told me I wouldn’t need to change it anytime soon & that the issue was just a loose screw. I left and my car wouldn’t start. I took it to a dealership and it was indeed a dead battery. +1 star only because the guy who serviced me was nice.
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September 2023 by Mounir Dahdah
Very friendly and, more importantly, helpful staff. Product selection is good and this store seems to have a consistent flow of customers. Prices are often above the competition’s though.
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August 2023 by Geoffrey A.
The staff is really friendly and helpful every time I go there. I've been here a few times in 10 years and I've always been impressed by their customer service, even though I'm usually there for buying something very cheap and basic.
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August 2023 by George Ankar
Great folks here. Even late night and exhausted, they keep a cordial attitude. Gotta respect that for sure. As the only parts place in the area, they stay very busy. Be patient and they’ll get you squared away. Highly recommend early morning or late night to quicker help. Really good people.
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July 2023 by Allison L.
Great and speedy service. My car wouldn't start and needed to be jumped two days in a row. I went to O'Riley's and Trevor came out to my car to test my battery. He explained that the test results were not necessarily saying it needed to be replaced, but due to it not starting, I chose to replace my battery. Trevor was so helpful during checkout as well!
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July 2023 by Savannah M.
Laneal was a pleasure to be around and work with!! He was knowledgeable, helpful, cheery, made our battery replacement a seamless task. So grateful for his help today, and absolutely could not reccomend him more!!!
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July 2023 by Fredofall Things
I showed up around 8am and spoke to Gerald the store manager. I told him that my car battery was dying and I couldn’t turn the car off because it wouldn’t start again. I told Gerald that I was basically stranded and needed to have the battery replaced. I am a software developer and don’t know much about cars so I needed some help. Gerald told me that I wouldn’t find any help there and he refused to help me. He looked me in the face and said tuff luck. Stating that he was the only person at the store, to which I replied that I was the only one in the store. Give me a break no one is in the store, I’m stranded, and it’s a hundred degrees outside. Regardless of my reasoning Gerald refused to help me and was perfectly fine with me being stranded. He offer to have me wait in the car for help….it’s a hundred degrees outside and I’m wearing a suite! Gerald was extremely rude and arrogant.This was one of the most blatant acts of cruelty and carelessness! What kind of an evil person would refuse to help someone in need, he gave me the price for the battery as well! This business is shameful and this man should be fired immediately. I just can’t believe someone would be that heartless. This is shameful!
