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November 2023 by Kailey Hayes
This was the worst experience wedding dress shopping I could have imagined.The issues started early when this was a dress shop where you can’t look for dresses they are picked for you, but I never got the paperwork to send my preferences. I called the shop twice leaving a message that this was never received and only the day of about 10 minutes before my appointment was it sent over. There was the talk of oh we sent it and it must be in spam or something. It wasn’t the forms were just never emailed.My appointment was with Nicole. The vibe of the appointment did not start well. There was a bad attitude and it made the appointment seem like an inconvenience. There was a lot of talk about how exclusive and impressive the dresses were and the reasons we couldn’t see them but that she would pick the dresses for me based on the vision provided to her. In addition, you could not even take a picture of yourself in the dress to keep tabs on your dresses as you shop at different locations.To the appointment I brought a drawing of a dress that I really liked. It had off the shoulder sleeves and some elements that might need to come from alterations but it wasn’t a crazy custom dress. I show Nicole the photo and we have a discussion about what I want. She brings down only 1 dress with just a small part of the things I wanted. Not the right color or close to the image I provided. I go out to show my family and when they ask questions to Nicole she doesn’t give real answers. Not willing to really interact with those you bring with you to your appointment.I try on one more dress trying to give it a second chance but the dresses being brought are nothing like the picture and when I ask about seeing dresses that are strapless and other things Nicole says “Our brides don’t like strapless so we don’t have them.” She brings down 12 dresses that are not even close and when I try to assist with the direction she just says “we don’t have your dress here and tells me and my family that when I figure out what I want I can come back if I’m still looking and when they get more dresses in February.”.I would never recommend this experience to anyone. If I could give 0 stars I would. I hope that this is seen by brides in the future so they don’t have what should be a special experience ruined. On top of the terrible customer service the quality of the dresses are not worth all of the hassle. There are way better dresses that you can go and try on in Houston at a better price and a staff that actually creates a good experience.
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August 2023 by Jessika Cantu
The owner was not very friendly, helpful or welcoming. She seemed super annoyed by our sheer presence the second we arrived. My wedding party was practically doing her job for her by suggesting dresses, accessories and possible alterations. The relationship with your bridal consultant makes up almost 50% of the dress shopping experience so it’s too bad that that opportunity was missed and disregarded.
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June 2023 by Jessica Reed
This was a great experience! I was so nervous about shopping for wedding dresses, but Nicole really helped me feel comfortable and make the experience easy and fun!
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April 2023 by Meg
Cannot recommend more highly. As a plus size bride, I have been very wary of dress shopping but the whole experience was not only painless but actually fun! Beautiful dresses and amazing customer service. Everything was private too, so no need to deal with other shoppers and such. Thank you Nicole for making this possible!
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January 2023 by marissa myers
It was a very nice experience trying on dresses! They were very nice letting me bring one more person that what they allow and I really loved that it was a one on one private experience. I tried on 7 dresses and they were all beautiful dresses. And they had all kinds of different veils and sleeves to try on and anything I could think of she brought and I could see how it looked all together! All the dresses were so lightweight and see took my measurements and everything. The dress I bought was one out of a fairytale and pictures don’t do it justice. I cannot wait until my dress arrives and I go for a fitting! Super excited and would refer all people to go!
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October 2022 by Makayla Flores
One word: WOW! I had such an incredible experience with Olivia's Bridal House. I felt like a bride from the moment I walked in to try on dresses, all the way until the day I picked my dress up from alterations. As a plus size bride, I was dreading shopping for a dress but Olivia's Bridal House made it so easy. Although I had an idea of what I wanted, Nicole pulled a STUNNING option that I wouldn't have thought of to ever try and it was the one! ❤️ I can't wait to wear my amazing dress in 2 weeks!
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August 2022 by Hailey Johnson
Amazing Experience! The consultant/seamstress was top tier, everything she brought was exactly what I asked for and she easily helped me find “the one” ! It was amazing to be able to try on EVERYTHING, and the variety was top tier! Seriously if you’re plus size and contemplating just go they’re amazing!!
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June 2022 by Molly Ralls
Nicole was amazing!!! I don’t wear dresses and the thought of a wedding dress was both exciting and scary. I had no idea what would look good on me or what I would even like. Nicole took the time to ask questions, listen to me ramble on and was so patient. I never felt rushed during the appointment and she didn’t push me to buy or make a decision. With her help I found my dream dress. Thank you so much for making the experience so wonderful.
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May 2022 by Grace Iorio
I had the best experience having my dress altered at Olivia’s. I had bought my dress at a curvy salon in Nashville with my family and needed somewhere to get it altered in Houston where I live. Nicole was so nice and helpful with helping me figure out how far out I needed to schedule my appointments. Angela was so skilled in her alterations. I was 3 months postpartum when I bought my dress, and 10 months postpartum when I started alterations, so there was a lot of work to do on this dress. I was not in a great relationship with my body, so it was very appreciated that both Nicole and Angela gave me so much confidence in my appointments. I was losing weight all the way up until wedding day, and they made sure she could work me in for “one more appointment” a couple of times. My dress came out perfectly, and I couldn’t have been happier with this whole experience. I definitely recommend Olivia’s.
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May 2022 by Beryl Brantford
I loved shopping at Olivia’s Bridal House! Nicole was super helpful and very knowledgeable about bridal gowns. This was my first time shopping for a wedding dress. Being a plus size woman, I felt confident during my appointment because all of the samples fit me. I’m obsessed with my dress and excited to wear it to marry the love of my life!
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April 2022 by Candice Nelson
Nicole was very attentive and personable. The atmosphere was very welcoming and the music was great, lol. As a plus size girl having multiple dresses to try on that fit is comforting and allows one to truly see what your perfect dress look and feel like. I will definitely suggest Olivia's Bridal House as a must go.
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April 2022 by Shonta Smith
My wedding dress shopping experience at Olivia’s Bridal was simply amazing. My bridal consultant was extremely knowledgeable! I explained to my bridal consultant the look I wanted for my wedding. I found MY dress at Olivia’s Bridal during my first visit! I look forward to referring them to my destination wedding brides in the future!
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April 2022 by Angela Schweikert
TERRIBLE!! My mom came from two states away for an appointment with them. I took off work in advance and had to get it approved. I paid for this appointment. They texted me after 5 pm the day before my morning appointment to tell me they are cancelling it.I told this all to the lady and she pretty much said too bad. What a terrible way to treat brides that are already stressed out. Absolutely horrible.
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March 2022 by Raquel Bonilla
I found my dress!!! After searching all over Houston. 3 different bridal shops, I had given up hope. Yes, I found some stunners, but it was always missing something. Glad to say that the vision I had for my wedding dress is exactly what I found at Olivia! I cannot wait to get married and walk down the aisle in my wedding dress.
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March 2022 by Loren Galloway
Nicole was so helpful and wonderful! I ended up finding my dress at my first appointment!
