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September 2024 by Terri Gilbert
It really pains me to leave this review, but there has to be a way to get someone's attention. We have used this dealership for 30+ years and have always had a great experience no matter what was needed. I am now dealing with the collision shop--they have had my truck for 2.5 months. Communication has been abysmal, and when I ask direct questions--I am not getting answers (and that is when dealing with the manager). I have been told that the insurance company is not approving certain items, but when I contact the insurance, I am told they are not getting the information needed from the dealership. Is there anyone who cares enough to keep from shuffling me around?
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September 2024 by Desiree Flores
Do not buy a Chevy from here. We recently bought a BRAND NEW Chevy Colorado. Drove off the lot with only 8 miles on it. The check engine light came on not even a full week of having the truck. The light came on, brought our speed down from 80 mph to 40mph. Truck was jerking, which could've caused a serious accident. We took to dealer for repairs, 1st day they didn't look at truck, 2nd day they didn't look at truck. Finally after 3 days they finally took a look. We picked up truck, drove 5 mins and SAME EXACT thing happened. Turned back around to take truck in. They kept it this time 5 days. After only 40 miles from the 2nd time being picked up. The truck once AGAIN. DID THE SAME thing. Clearly a lemon truck has been sold to us. Brett our sales guy is telling us to wait for the repairs for now the 3rd time (which as of today repairs have not been made it's been a week in shop). Eddie the sales director is telling us they can't help us. They will not take the truck back or cancel to sell. Lenny the general manager ignores our calls. We are paying insurance, monthly payments on a truck we have had in the shop for more than we have had. They don't care.
They don't care cause they got their sale. They sold us a faulty truck, that could've cause my family to be in serious accident now 3 times. As of today, STILL NO PROGRESS, STILL NO RESOLUTION. STILL NO WORKING TRUCK.
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September 2024 by Melanie Bueno
I have purchased my last two vehicles with Norman Frede and had a great experience from my Salesman Gregg McAlpine all the way down to signing and closing my deal with Tonia. THANK YOU TO ALL THE WONDERFUL PEOPLE AT NORMAN FREDE
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September 2024 by Jun Nar
Shout out to Jared Gaspard the sales consultant! We had a great experience with the whole process. It was smooth and quick. A huge thanks to him for finding a $1500 rebate. He is also polite and very professional. Will definitely recommend a friend or family member to him!
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September 2024 by Brent Walsh
Service was fast, reasonable and staff were friendly.
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September 2024 by Hunter Newell
Wonder service and people to deal with!
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September 2024 by La'Quisha Gardner
Ana Villa was an excellent sales lady, thank you for the friendly service and being very patient. I appreciate the finance department Charlton Cotton and Ms. Tanya for helping with getting me a great payment and going the extra mile. Thank you again for everything you guys... ?
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September 2024 by karen thomas
Chase as my service rep. was excellent, efficient, knew what he was doing. I made them my new preferred service dealer on my Chevy app.
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September 2024 by M B
All the fine folks at, Norman Frede treated me very well. I will always continue to shop there.
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September 2024 by nancy saldana
Friendly and knowledgeable staff
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September 2024 by Antonio Flores
Service was great, awesome customer service, And They were super fast. I needed the job done within an hour and they only took 45 awesome job Thanks????
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September 2024 by D Mo
This dealership has been wonderful to me and my family for years. Our salesman Kyle took care of any of my needs. When we found the vehicle that we liked there was no high pressure tactics used. Kyle and the team there got the process done fast and with no issues. When I am ready to purchase again I will be back to see Kyle and the team at Norman Frede.
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September 2024 by Kenneth Spade
Great service
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September 2024 by Rick Ferguson
In and out with a thank you. That's the way I like it. Mr. Cox and the service department are some of the best I have dealt with.
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September 2024 by Larry Smith
Fast efficient service. Always had a good experience with Norman Frede Chevrolet.
