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June 2024 by Mirabel Ugbaja
The absolute worst experience of my life since I have been coming to Neiman Marcus. I can't even begin to express my frustration at this point.But this certainly is my last time to shop here
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December 2023 by Becky B.
HORRIBLE! Website. I've been waiting 5 days for a pair of 2000$ shoes. Paid extra for them to be sent out in 2 days. Asked for signature when delivered didn't do that either. Lost a customer. Never again.
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October 2023 by Sylvia C.
My husband and I love to have lunch upstairs 3 rd floor. We love their chicken consume, I always bring extra home. Awesome burger and truffle fries. Any opportunity to shop and eat.
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October 2023 by Hailey Bowie
Normally I try to buy most of my high end fragrances from here. Never had a problem until today. I recently purchased a fragrance from a Neimans out of town. I never opened the fragrance until 1 day after my return home. I tried to return the fragrance in its original packaging except the plastic had been opened but the plastic was still on the box. The fragrance had not been worn or anything. They refused to return or exchange although online it says “return within 30 days with original tags and packaging (if applicable).” I even offered an exchange instead of full refund but the manager still refused. They never looked up my information or anything. What’s the difference if you purchased as a gift and the person didn’t like it and wanted to return? You would think with a purchase history from this department they would offer to help or do something considering the amount paid for the fragrance to not be used. I would be careful purchasing fragrances and beauty products from this retailer as they do not accept returns.
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October 2023 by Kay H.
I never got my package! I ordered an expensive bag and was waiting all week to get it as I need it tomorrow. It says it was delivered but I never got it. I think they delivered to the wrong address. I had to call and file a claim. That claim will be in review for 3-5 days to make a decision and THEN, IF they decide to send me a new one they will ship out a bag who knows when. I needed it this weekend and I'm sooo disappointed. Will not be ordering from them again.
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October 2023 by Julia Torres
We were helped by Charlie H. in helping us buy fragrances. He was the friendliest person ever and very knowledgeable. I will definitely go back to buy more fragrances from him.
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October 2023 by Alex
You may get priced match, but they wont give you the $ back. Not to mention not being able to cancel an order i did not agree to have shipped it is ludicrous. specially since it has not been packaged or shipped and it was supposed to be ready for pick up the same day. The “excuse” “receipt has been printed” so they cant cancel my order now i have to wait until they get the item in their store for any process to start, effectively withholding my funds for days, thanks.
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September 2023 by Carlos Avila
I was assisted by Charlie in the fragrance section. He was very knowledgeable and super friendly! I got plenty of samples with my purchase and I highly recommend asking for Charlie if you go to Neiman Marcus looking for a new perfume!
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August 2023 by Brenda K.
Teach your employees to acknowledge everyone! Not just people who look a certain way! Update: A manager called and left a voicemail. I called RIGHT BACK and asked them to call me back but they never did.
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August 2023 by Sultan alnawmasi
One of my favorite place to buy perfume. I bought one Frenchy Lavande and they the sale man gave my more then20 sample. I would recommend this shop
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July 2023 by Arash N
Where do I start, they have the best sales staff I have encountered across the retail industry. Janie is amazing!!! She is always coming up with great ideas and finding the perfect gift for the occasion. She is so authentic and reliable.
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July 2023 by Joyanna Hamilton
The employees were very helpful, I do not shop at Neiman's much but I am building my luxury wardrobe and they had a pair of shoes that I really wanted. I ordered online and due to my work schedule and the price of the shoes I chose store pick up. The process was seamless and I was in and out in under 15 minutes, I was assisted by three different employees who were all very helpful and friendly.
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July 2023 by muna al qaragholi
The first and last time to visit this place. When you buy they smile in your face and they show their bad behavior when you want to return an return. The refuse to return my item even though I had the receipt and the item was sealed not even opened! The customer service manager offered to exchange the item for something els but the same day. I ask if I could get a store credit cause I wanted to take my time but she refused. So I cannot understand what is the difference!! Also when I contacted the online customer service they said you can return it if the sticker is still on and it was totally sealed even the customer service manager saw that it was sealed. Bad experience. I’m very disappointed with their customer service.
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June 2023 by Libby Judice-Smith
Wonderfully pleasant experience shopping here! Sue in the fragrance department was so helpful, attentive, and knowledgeable. I told her two vague descriptive words about the type of scents I like and she immediately found me the perfect fragrance. She was so kind and lovely and never made me feel rushed or pressured. I can’t wait to shop here again.
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June 2023 by Waiki104l
This is actually a Saks 5th avenue purchase.... (sorry)Chow is an Absolute Sweetheart at Gucci! We had the best and most healing conversation as I purchased myself a gift to celebrate ME! Thank you Chow for being a light. You are a gift to Gucci!
