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December 2023 by Joel Chino
Everyone is so professional. The doctors always take time to hear my concerns. Never been disappointed in my 10+ years going there. I highly recommend.
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November 2023 by Willie Bertrand
Was professional, courteous very helpful Doctor was very much polite didn't cut corners ask questions about my health and pass problems I found my Doctors office for every.
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November 2023 by rick emde
New patient process went very smoothly. Staff were all friendly and knowledgeable.
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November 2023 by Kevin Vincent
Always a great experience with Dr. D. I trust him so much.
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October 2023 by lauren figueroa
Wonderful experience! Everyone was friendly, the doctor saw me when the nurse said she would, and I didn’t have to wait forever !! Very personable and knowledgeable, it felt like she really cared about my health even though this was the first time we met. I highly recommend anyone looking for a family physician to check out the place.
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October 2023 by Lu R.M
Staff is very friendly and the Doctor was very kind, she immediately helped my symptoms and was clear about my diagnosis and treatment. The place is very neat and location has parking. They also speak perfect Spanish. Recommended
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August 2023 by Andrea Gonzalez
It's a very busy clinic but they have a great systems that doesn't leave you waiting to be seen. The staff addressed all my concerns and were very helpful.
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August 2023 by Google user
Do not go to this clinic! They just care about the money. They do not care about their patients. They deny seeing you because of their out-of-date policies. I already put the complaint with the insurance company. How your Primary Care Dr. is going to deny to see you???? Stay away from this clinic!!!
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June 2023 by David Perez
If I could give this Doctor’s Office 0 stars, I would. This is the worst doctor’s office that I have ever been to in my life. They have the most unreasonable rules of any doctors office I’ve ever been to.They refused to give me my high blood pressure medication because I was out of town. Then refused to refill my prescription until I went in for blood testing just 3 months after I had already taken a blood test with them. I need this medication and they just do not seem to care.This place is scamming people out of their hard earned money. They make their clients go in as often as possible just so they can get more money from them, regardless if they are going to help them or not.Please go anywhere else but this doctor’s office if you want proper care!
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June 2023 by Alijah Jeremiah
I recently had an extremely frustrating experience at Navigation Medical center and I feel compelled to share my disappointment. Despite my initial admiration for Dr. Duarte and the medical expertise provided at this clinic, the front desk staff and excessive waiting times have left me with a bitter impression. My husband needed medical attention, so I decided to visit the clinic as a walk-in patient. Understanding that appointments are preferred, I made sure to arrive promptly at 7 am. I was told I would have to wait till 8:45 am I patiently obliged, assuming they were busy attending to other patients. As if waiting wasn't frustrating enough, I encountered an issue with my insurance. Nevertheless, we managed to resolve the matter efficiently, only to be met with more waiting. Despite my willingness to pay in cash to ensure my husband received the necessary care, I was informed that becoming a cash patient would permanently exclude me from using my insurance in the future. This policy seemed unreasonably rigid and placed an unnecessary burden on patients seeking prompt attention. The front desk staff member handling our case seemed went above and beyond to dissuade us from staying. Leaving me no choice but to abandon the clinic in frustration. It's truly disheartening to encounter such subpar service when I have such respect for Dr. Duarte and the medical expertise provided by the clinic. I understand the importance of appointment systems for efficient scheduling, but it becomes a challenge when our bodies decide to fall ill at inconvenient times. As a patient, I expected better flexibility and compassion, especially during urgent situations. In conclusion, I would strongly caution anyone considering navigation medical center to weigh the pros and cons carefully. While Dr. Duarte's medical skills may be exceptional, the front desk staff's unprofessionalism, along with the excessive waiting times, make the overall experience unbearable. It's a shame that the clinic's shortcomings overshadow the potential for excellent care
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May 2023 by Cyndy Belt
Today was my first visit and I was very impressed. All the staff was caring and professional. All my concerns were addressed respectfully. So glad this is my new PCP!
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May 2023 by Paula Castellanos
I understand this is my pcp but there's a way to treat people. I was a work in appointment at the end of the day due to not feeling well all day (I am not one to go to the dr unless I feel really bad). I go in to check in and I'm asked to go to my vehicle that my visit would be outside in the assigned parking spot. Ok I know we still have Covid guidelines but atleast let the patient know why they are sending you outside to your car.(this is how I do my dog when I take him to the vet, so imagine how I felt) I wait the young lady comes out does a Covid test and then I have to wait 15 minutes and someone will call to let me know my results, negative of course, ok go back in visit is done then as I'm checking out I'm told we'll we should of not even made the appointment they no longer take new patients with my insurance but they were going to take me anyway. I think they need to get office knowledgeable office staff and also staff that are English-speaking. Nothing against speaking Spanish but if I want to be understanding of what is going on with my health I want to be able to understand the person telling me. I was so disappointed in the office staff and how they handle people. Let's hope it gets better or I get better. Thank you ?
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May 2023 by Jasmin Ramirez
Amazing service! PA William took his time and answered all my questions and had a lot of patience with my son! His MA Arlen was very kind! Totally recommend!
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May 2023 by John Pollock
Service is always excellent. Dr Duarte spends ample time fully explaining issues and options. Convenient that they have a lab onsite so I don’t have to make another separate appointment for labwork.
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March 2023 by Micquel W
I've been going to NMC for more than 14 yrs and love the attention and care that Dr. Moncayo has given me over the years. She always listens to my concerns and provides recommendations that I feel comfortable with. She's awesome and I feel confident with the care that the other medical staff offer as well. Thanks again!
