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June 2024 by John Breeden
TLDR: paid $100 for a consultation that Doug, the accountant never showed up for.
I contacted Doug to help us with our taxes as he had used him in the past. We scheduled a consultation, which was $100.
Three weeks later, Doug never showed up for the consultation. Despite multiple calls and an email, I haven’t heard back from Doug nor have I received a refund.
In summary, the accountant. took my money then was no call no show and has yet to refund the consultation fee.
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March 2023 by Eleanor K.
I called the number provided a week or two ago, hoping to get tax help while benefiting a small business. It was very easy to set up a consult appointment ($95) with Mr. Hord via Zoom. Reminder texts and emails with the information were super convenient and Mr. Hord was punctual and very friendly. He was able to answer all of my questions, and was very specific with forms and where to find them. Leaving the Zoom call, I felt more confident about doing this year's taxes, and he was kind enough to offer any help I needed during the process. Thank you, Mr. Hord!
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March 2021 by Andrew B.
Doug is really My Tax Guy in Houston. A great professional who takes the time to explain things well. I'd recommend Doug all day long.
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March 2021 by Diana R.
Doug is my Tax Hero. He has been doing my taxes for a couple of years now. He makes it so easy to stay up to date and compliant. I know my business is in good hands with Douglas Hord. He is so knowledgeable and helpful. I highly recommend them and they are a great value. I saved about 50% over my previous preparer.
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February 2021 by James I.
I recently engaged with My Tax Guy to help me out with my taxes. So far I have dealt with Susan who set me up on their portal. She has been great checking to make sure if I need any help and providing me with a list of everything they need. Great experience so far!
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January 2020 by Tia R.
Results vary drastically from year to year, as do attitudes and professionalism. I would hire at your own risk. I think you'd be ok utilizing this company for tax prep services ONLY in Texas. In fact, had a great experience with Doug and team for the first year and half of help from them. When we moved to Indiana, we asked Doug if he could handle our taxes and he said yes. This did not prove to be true. He did not have local knowledge on certain tax rules, which resulted in higher taxes in 2018 than necessary. Then, it all went to sh*t. Got our 2019 taxes and there were multiple, very material mistakes (e.g. entire 1099 results omitted, calculations incorrect, etc). I could not get Greg or Doug to respond to my concerns and ultimately had to hire another local professional for a last minute redo because we could not get Doug's team to respond. This means we paid (quite a bit) to two tax teams. During the transition to our local Indiana team, Doug's email responses were unprofessional, petty and flat out rude. I was honestly shocked because he had previously been so nice and professional. I asked Doug for a refund since it doesn't seem fair to pay him when the returns couldn't be used, which he said he would provide it. Had this been sent to us as agreed, that would have been the end of it and I would not be writing this review. It's been almost three months since he committed to sending that check and multiple emails since he said it was "in the mail". He has since stopped responding to my emails asking about the status of that refund check, so I can only assume he committed to refunding me (the right thing to do) and then changed his mind. Not sure what happened, but I would work with this company at your own risk.
