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March 2024 by Annie S.
$46 for Titanium car wash, they did not even vacuum. We gave tip up front because they ask for tip before washing. Inside my truck was not wiped down. Quite a disappointment. Only went here because we wanted to eat at Carrabba's across the street while waiting for car wash.
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February 2024 by Kellie A.
Just paid for the Platinum service for $42. It went through the auto wash and wax. I was super shocked when they waved me to come get my car within 2 minutes. Literally! Wtf? Apparently their interior cleaning no longer includes wiping down the interior of the car. Dash was still dusty! I have rubber front mats that had not been touched. I asked the guy there why they didn't clean the mats. He answered that they only clean the carpeted mats, not the rubber ones. Huh?? The platinum service also no longer includes a wheel shine either! This place has changed for the worse. For $42, I had to clean my dash and rubber mats myself when I got home and my rag was filthy. I should have just paid for the basic wash since the guys that take your car after the wash basically do nothing. Also, they no longer have free popcorn! Boos all around. I won't be back.
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February 2024 by Rusty M.
Really needed my car washed quick and I reluctantly pulled in to get it done at Mr. Car Wash. Paid for the Titanium plus tip for a total of $53 dollars. The interior of the car was not even done and I was told they only do "lightly dusting" of the interior. Total rip-off, will never be back and from the looks of the other reviews, other customers feel the same way. Very sad, when it was local Mr. Car Wash, it was my favorite place.
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February 2024 by Tessa T.
Paid $46 package with new car smell. We left with crumbs still in the front and back seats, the car smells like mildew now (was it dirty rags, I'm not sure), and for the same time they took we could've self washed our car and it come out better. Not worth the price.
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February 2024 by Diana S.
I joined this place for their unlimited basic car wash, which means I can come as often as I like and can go through their dedicated member lanes for quicker entry. This location tends to have long lines on the weekends so I try to go during off peak hours and I get through super quick. As for their other services, I have tried their interior cleaning a handful of times over the years and it's just not that great. I always find smudges or dirt here and there and feel like they aren't particularly detailed in their cleanings. The positive: the waiting area is always kept clean and air conditioned and there are plenty of places to sit while you wait for your car to be cleaned. However, I will just be sticking to the exterior car washes for now.
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January 2024 by Ernesto R.
First and last time in this place. Horrible costumer service. The guys doesn't even want to dry the car. Even if you pay full service you end up cleaning and drying the car yourself because they are just lazy. Quite expensive for the quality. Not recommended at all. The manager, doesn't even care about the issues or comment that you make them.
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November 2023 by Emily O.
I called the number you gave me. It was no body answer for my phone on Saturday and Sunday. Today I called it again, but it was holding for a long time. The store assistant manager, Jacoby Toussaint KNOWS my husband phone number who drove my Porsche at the day. We are waiting for his phone call. I'm sure he forgot and he didn't order my side mirror at Porsche shop. I'm driving my car WITHOUT a side mirror over weeks now! *You can tell his BOSS to make him give a phone call to us ASAP!!!! These are my questions for your store. #1. How many more days I have to wait for my car is fixed? I guess over months. #2. During my car is in a shop, I need a car with me so, I request you for a rental car (about same class of Porsche) #3. I live in one hour away from Houston. Plus, I had a big surgery recently, I'm not good condition for one hour Highway driving, but Your store told me take my car to fix at somewhere in Houston. So, I need someone come over to take my car to your shop.
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November 2023 by Bebe S.
this carwash is a rip off. Being a member and pay $32 a month and still I have to pay them to have my car vacuum. Jason the manager has no customer service skills. He can't even talk to customers. horrible.
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October 2023 by Bryanna Alladin
Clean, friendly, they show a sense of urgency, and they'll go the extra mile. I actually go out of my way to go to this specific location. If I'm paying almost $40 a month for a membership I expect a certain level of professionalism and this location always delivers that. They vacuum the car for you and will also wipe down the interior and bring your car to you while you wait inside in a comfortable setting. Makes it worth the membership. I recommend this one over any other locations in the city.Services: Delivery
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October 2023 by Tavia W.
The gentleman in the back pushing cars through to car wash always seems angry. He has been rude to me on more than one occasion. Today the track had issues while my truck was still in the tunnel. The car in front of me put on his brakes before exiting the tunnel. A gentleman named Robert seems irritated that this happened. Instead of trying to help us he shook his head and pointed for us to exited. I called the manager Armando, he gave me the same generic answer "I'll check the cameras and speak to him". This is the second incident at this location. Needless to say, we will be canceling our membership with Mister Carwash. Customer service is nonexistent!
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October 2023 by Kierra Parker
I went to this location and paid for the platinum interior wash. The outside wash was really the only thing worth paying for. However, I was utterly disappointed with the interior work. It looks as if they only partially vacuumed the front half of the car. I understand dog hair would be extra to get out the seats and carpet but it’s apparent that there was no effort to even vacuum the back. I probably wont be returning here. I would rather just clean my car out myself than wasting $50 for a half job.
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September 2023 by Bryan Hucke
Average wash... premium price. Platinum wash $40. Interior, exterior, and wheels were all still in need of attention upon "completion". Appears they are more concerned about speed than quality.
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September 2023 by Mary B.
One location has caused damage to my car. Not severe, but it's a new car. Management has been responsive though.
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September 2023 by Jasmine M.
This place scratched my brand new Mercedes. I came twice in one month, because I wanted to ensure I kept my baby clean. The machine left a huge scratch in my driver side door. When I spoke with the manager, he insisted that it was there prior. Then proceeds to get some spray bottle with gonk in it, and tries to "buff" the scratch. First off, now the car was was pointless( he didn't even ask me if I wanted them to rewash) and I definitely left there with more than I came with. Please avoid this location
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July 2023 by E Lawson
If you’d like your screen to look like this make sure to have them do your interior. The managers will say they don’t even touch the dashboard to clean it and it couldn’t have happened. So if they aren’t going to clean your interior best not to risk letting them ruin your car. Didn’t appreciate the gaslighting from the manager on it either. Too bad because the workers here are nice. Management needs some lessons and now my car needs a new dash screen and an insurance claim. Do your own car or find a detailing service that knows luxury vehicles.
