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August 2024 by Said Jafar
TRASH! This store needs to be closed forever because of unprofessional employees especially The store manager is a very rude person he needs to learn some respect and he needs to take few classes of good behavior they have horrible customer service The people in this store are big scammers! They make changes in my metro account without checking my identity and without my consent which is illegal and against the metro network policy hopefully metro network pays attention to these points otherwise they will lose their customers because of the manager and bad employees If I could I would give 0 star I do not recommend this store at all
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June 2024 by Runny 502
0 star, I bought a Samsung for 400 dollars and it turns out that the phone is useless, it doesn't last at all, the battery lasted longer than the one I had for less than 100 dollars, I went to the store if they could exchange me for another one that was the same but the man was offering me other ones 100 dollars or less and we forgot the 300 dollars? He told me that we don't have the other one, I was asking him that they had to give me another one just like it if it doesn't work it's their fault and that I had to pay for this or that for a cheaper one From there I told him no, I'd better stick with this one that lasts an hour of charging than having to give them more money and I told him I'd better pay my three lines for a family plan and he tells me it's 180. I ask him why he tells me why not anymore. There is a family plan and they didn't want to help me, I left, I went to another one, the line was 180, I tell you why and you tell me that you have how many lines it is when I bought the phone with a new number, they didn't deactivate my old number, now they want me to pay them That amount was their mistake because they didn't get their act together, but if a four-line family plan was 100 dollars, before I had a two-line plan I paid 65 and now for a four-line family plan it's 180. I don't understand. We've been with their company for more than 5 years. service and now I will have to change
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June 2024 by William Ojeda
Very good service
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May 2024 by armando chicoj
I like
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May 2024 by Angelys Reyes
Very good service my Indian man aj got 2 phones
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March 2024 by Covia Grady
Went to get my girls a new phone and I don't think my provider knew what he was doing an messed my plan up so very upset so hopefully customer service can fix it an I explained to him 3 times not to mess with my family plan so not happy with the service but he was very respectful I'll give him that not a good salesperson as far as phone plans!
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February 2024 by Green Flower
The place is too small to hold the customersI can not hear the employee because of our proximity to the other employee and the other auditorThe place is not clean, and there is no ventilation-i didn't find a spot to my carthis the only place in my area3227 Hillcroft Ave, Houston, TX 77057
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January 2024 by Tootie T
First I purchased a tablet here and it says no SIM card I have not been able to use it 2 months now and paying , I finally have time to come in and this is the worst customer service I've experienced, first she tells me to wait in line as she takes other customers before me that came in after me ,I guess they favor the Hispanic customers, I am jus goin to change my service after this.
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January 2024 by Thomas Saquic
Very bad service, please take action on the matter or change the workers, it is very much appreciated.
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December 2023 by Tamara Thomas
First I purchased a tablet here and it says no SIM card I have not been able to use it 2 months now and paying , I finally have time to come in and this is the worst customer service I've experienced, first she tells me to wait in line as she takes other customers before me that came in after me ,I guess they favor the Hispanic customers, I am jus goin to change my service after this.
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December 2023 by jhony puac
Terrible service, they did not attend to us, there were like 7 people and none of them helped us
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October 2023 by Rey F
These people are unprofessional, they make metro look bad
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October 2023 by Angie G.
To the person in charge here it's very rude person all the time is super rude, I already paid my phone off he wants me to stay here for more than 6 months to unlocked my phone which is already paid off,
They take advantage of Latin people by charging them a few months more than they should pay, and that's what they did with me. They always say they are going to change and they don't change anything.
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September 2023 by Alexis Igneous
They do not take their job serious. Would have better service talking to a brick wall.
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September 2023 by Lia Lawrence Garcia
The guy at the store is very friendly and helps with everything.
