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May 2024 by Angel Umanzor
Please make sure the guy at this location close your account (close windows)before you’re stepping out.
My recommendation is do not make it any changes purchase anything on this on this location
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March 2024 by Robert Levi
This store is not good Always have problems with them. Last week I bought a new phone from them and paid an activation fee. My service went off and I went to another store and I had to pay an activation fee to have my service restored. I went back to this store and they said they couldn't help me because there computers were down.
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March 2024 by Margo Branch
Location not just the bast with the quality of the overall environment.
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January 2024 by Michael S.
This guy is amazing. I went back recently and stayed with them. Was going to switch but ended up getting tablet and new phone! Recommended!!
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January 2024 by Bruce Brown
The guy faddy was really helpful
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January 2024 by Brianna Burnley
Faddy, he is very awesome he works well with you, he runs a very tight bargain, you will leave satisfied with the phone and service. I most definitely will be coming back here in the future for my upgrades. Good energy and Great Vibes I love it . I recommend this location for all my metro user you'll be very happy with the results.☺️
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January 2024 by Mike S
This guy is amazing. I went back recently and stayed with them. Was going to switch but ended up getting tablet and new phone! Recommended!!
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January 2024 by David Simon
Excellent Service
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January 2024 by Gary Freeman
Great staff working there named Faddy working over there. He assist me good and gave me great deal
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December 2023 by Poochie Parker
I had great assistance, and personal quality service.... faddy was awesome... store looked super clean
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November 2023 by Gregory Armstrong
Great gas prices
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October 2023 by Christian Vivanco
This TRASH STORE IS A JOKE.They gave me device upgrade after I explicitly told them it was just a phone purchase. Now I cant return the phone after purchase. This store and its employees are jokes. Look at the location of the store and its surroundings, There is a reason why theres one worker and a half abadoned strip.GARBAGE CUSTOMER SERVICEI dont want a refund anymore, its clear to me he failed his parents in becoming a doctor so now hes behind the counter of a Metro PCS. Its all good!NOTE: Look at their automated response below, they dont care. My review has nothing to do regarding time. They are clueless.
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September 2023 by Saxo Pio
Went in yesterday to get an a new smartphone for my son and I was deceived. They got the right one because until my issue is resolved I will be filing a complaint with the Texas Attorney General - Consumer Protection Division, the BBB, the local news stations, and whatever consumer protection organizations I can. First, I was hesitant to go in because the store turns out to be in the middle of the hood with drug addicts and other unsavory characters walking around, but the next Metro PCS is about 15 minutes away. So anyway, when we go in the guy immediately shows us an iPhone 14 (with only like 156 GB storage) and says they have a deal where you can get the phone for $450 today and 6 months on a $60 plan. Having spent well over $1,000 for my 14 Pro with 512 GB, the deal seemed too good to be true even for a 14 with so little storage. I tell him the budget for a phone is only $300 and ask for cheaper options. He tells me he can get it done for me for $350 and so I agree to up the budget. He then says we can take a seat and he's going to put in a case for us and activate it. When he finished up he handed the phone to my son as it was for him and at the time, I didn't think much of it. But when we got home (looking at the back with only two cameras) I realized that the phone was an iPhone 11 and it only has 64 GB. ONLY 64!!!! So he basically lied to me and did a bait and switch. We returned to the store today to demand our money back as the store was closed by the time I realized what he had done yesterday. Well, the guy Anas was not there. However, the employee that was there, Sofia (if that's even his real name), was of no help and had a demeanor that he didn't give one sh-t. He basically tried to accuse me of lying about Anas switching the phone to an iPhone 11 from the iPhone 14 he showed us. He also stated I should have known it wasn't an iPhone 14 before I left the store. Yes, maybe I should have checked myself before we left the store, and my son is young and just moving from an Android to an iPhone. He he really doesn't know the difference like I would, which is why I think Anas gave the phone directly to him once he activated it. My son was just super excited to get an iPhone finally. But I am not a liar and I don't appreciate Sofia's suggestion that I lied or his nonchalant attitude about it all. I will be back tomorrow when Anas is in but I'm also calling corporate or the owner of this authorized dealer because both employees do not know the first thing about customer service. It's one thing to deceive me but when you deceive my child you really messed up.
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August 2023 by Monica YouTube
Great customer service Raza
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July 2023 by ANDREA LEASSEAR
This location is scary! I don’t like going there but once inside, the staff was friendly.
