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“Tricia was very knowledgeable and really listened to my needs! She did not say, hey try the most expensive, let’s look at all options, and allowed us to decide.
We left feeling very happy about our purchase. It has been a long time coming, we are glad we chose Matress Firm!”
10AM - 8PM
12974 Willow Chase Dr b, Houston
Mattress Stores
“We went in Sunday to get my father a bed. He was going home from the hospital Monday so it was a last minute emergency purchase. Sean was closing, but was so kindly enough to stay after hours to help us purchase a bed for my father. He understood our situation and went out of his way to help us. Not only that, but gave us a great deal! And helped us load our mattress in the truck. We will never forget his kindness! This is a great representation of what a true salesman is! Not just selling to sell, but cares for the community!”
“These people are awesome. Quick to answer any questions you have and have the best recommendations. It’s awesome to be able to try out the online mattress and have someone give you a honest review based on what you need! Would definitely come back for future purchases. Super informative!”
“Daniel greeted us with a warm smile as soon as we entered the door. We came in with inspiration photos and from there patiently he helped us find exactly what we wanted. Even beat the prices that we had. I feel like we did great left very happy and definitely recommend y’all to Daniel!!”
“Hello, good evening, the girl Julia is super friendly and very attentive and the customer service is super, very good. I like her kindness and very nice person. Thank you for everything, she helped me and she was super fast.”
“We had a wonderful experience buying a mattress here, Boban was so helpful and found us the perfect mattress and it was in stock! We highly recommend this location.”
“Worked with Andy. Very knowledgeable and asked a bunch of thoughtful questions to help me find the right mattress. Patiently explained the differences between brands and technologies.”
“Great service and Great Price!
I went with my parents today to buy a temperpedic mattress for them due to medical issues. We were addressed as soon as we entered by Xavier. He was very attentive, very professional abd very polite. Took his time to explain everything, gave us good deal without wasting time and made our purchase very easy. Definitely going back again soon to purchase another one as well!!”
“Buying a mattress from Mattress Firm was an awesome experience! Joey was a patient, knowledgeable, and friendly sales person. After visiting a couple of other mattress stores, I chose to buy from Joey at Mattress Firm because of his expertise. He could answer all my questions and help me choose the right mattress for me. No rush to decide and no pressure, very accommodating! ?”
“Asia provided great customer service!! I came in for a firm pillow and her customer service and demeanor was so on point that I chose to get a mattress set too.She greeted us as soon as we entered and was very knowledgeable on the mattresses and pillows, as well as the financing possibilities. Thank you Ms. Asia.”
“Ishmael was a pleasure to meet - he was very nice and patient as my husband and I shopped around and wanted to help us as best he could. We’re very appreciative and had a great experience buying a mattress here.”
12 - 6PM
11051 East Fwy, Houston
Mattress Stores
“I knew what I wanted before I came in, when I walked in Alicia greeted me and took me to the exact item I wanted and got me checked out in no time. Great service.”
“Great customer service, not pushy,I felt bad I had him all over the store trying out every bed lol but he was very patient and explained differences between each bed I was debating on. Can't wait for them to be delivered!”
“We had a great experience shopping here thanks to the amazing staff Zaneka, who was very knowledgeable about the various brands and products that helped us make an informed decision about the mattress to purchase. Both staff present at the store were friendly and welcoming.”
“Ayanna was very knowledgeable and patient with my family while we picked out our new mattress. She had us test out multiple mattresses and helped us select the best one for our lifestyle. She went above and beyond for my family. Will definitely be returning to this location in the future.”
“Stacey was extremely knowledgeable about every product on the showroom floor and I never once felt pressured to purchase one product over the other.
I will not hesitate to refer all of my family and friends to her!”
“We received such great help from Mike on picking out a mattress for our guest bedroom! We will be back when we have to purchase a mattress for our master bedroom.”
10AM - 8PM
7320 Southwest Fwy, Houston
Mattress Stores
“I had excellent customer service at this location. Parish was awesome! He was patient with all of my questions & very knowledgeable about all their products. I’ll be recommending this location to many people!”
“Miss Rosi is spectacular, attentive, kind and her kindness defines the image of the business. We feel grateful for helping us choose our furniture. Thank you very much Rosi”
“Needed a freezer today to keep from losing food and this was the only place with one in stock. Called to make sure it was really there and, despite being super busy, Nakisha took the time to track it down and make sure it was as advertised. Got there and she had us checked out and loaded in no time. Very happy with everything.”
“Once again very pleased with my experience at this location. Jamil was very helpful and patient. He encouraged me to try several mattresses specific to my requests. They have all the best brands, Serta, Sealy, Tempur-pedic, Purple, etc… They have reasonable financing options with a rebate. I definitely recommend Mattress Firm Heights location for your mattress needs.”
“Mario was wonderful. It was my second time after having been in store a few months ago. He was extremely patient and thorough in explaining, testing out beds and options. I’d no idea beds were so expensive! However, sleep is extremely important to your wellbeing.”
“James was very knowledgeable, personable and not pushy about making a sale. He answered my questions and made my decision very easy. . Best experience today. I highly recommend James and this location!”
“Shopping at this mattress firm was truly an experience. Hernan truly does know what he’s doing. He helped us find the right mattress and the right base for our needs. Bend over backwards to help us get the bed we needed and wanted. By the end I felt valued and heard. I recommend coming here for a personal shopping experience. ? Thanks for your help Hernan. You’re the best at what you do.”
“had an exceptional experience at Mattress Firm West Oaks Crossing (14550 Westheimer Rd Ste 110, Houston, TX 77077, United States), thanks to Marvy! She went above and beyond in every aspect of our purchase. From the moment we walked in, Marvy was attentive, knowledgeable, and truly cared about finding us the perfect mattress. She took the time to understand our needs, provided expert advice, and never made us feel rushed or pressured. Marvy's customer service is top-notch—she was patient, friendly, and incredibly professional throughout the entire process. We couldn't be happier with our purchase and the outstanding service we received. If you're looking for a seamless and enjoyable mattress-buying experience, I highly recommend asking for Marvy. She's the best!"”
“I bought sofa and mattress here. Service is awesome, prices is reasonable. Quality of furniture is excellent. I will definitely come back if I need anything else. Highly recommend”
“The furniture here is mostly floor models which were used in other Star stores, so the merchandise is lightly used, and sold as-is (with significant discounts). We got a great deal on a living room set! Sales staff were perfect - no hovering or pressure, but very helpful when we wanted them.”
10AM - 8PM
5885 San Felipe St #600, Houston
Mattress Stores
“Awesome Service!
Walked in there 10 minutes before closing time and still got the best customer service experience (Hugh was super helpful and informative) highly recommend!”
“Had a great experience today working with Paul, one of the most genuine salesmen I’ve ever had the pleasure of meeting. He is very knowledgeable, transparent, and easy to talk to. I did not feel pressured into spending more than necessary. We did go over budget, but he made sure to get me the best deal. He took the time to hand-write a price comparison for me! Truly A+ service. Can’t wait to get my new mattress tomorrow!”
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“I visited Mattress Firm located on Bunker Hill, Houston, Tx. I had the extreme pleasure of meeting Rusty, who thoroughly walked me through picking a new mattress. Rusty, was not only patient in explaining the different types of mattresses and their specific attributes, he allowed me to continue comparing them until I reached a decision. He never pressured me to purchase anything, and as a result, I bought two mattresses and a pillow. I will be coming back soon to make another purchase. This is a great store to visit if you're looking for a mattress. The customer service is unmatched!”