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October 2023 by pamela evans
Andrea, you are my family Koby loves you and you do a magnificent job on him. I really appreciate you and God Bless you
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September 2023 by Sabs Rivera
Webster and I found Loyl’s many years ago. Probably 2018.Webster my havanese won a “pet of the month” contest which included a Loyl’s gift card. We have gone to them ever since (so almost my pup’s entire life). I enjoy the relationship built through the years of doing business with the same business. Webster gets his grooming there regularly and recently did a dental cleaning there which was cool. I normally take him to his vet for a dental cleaning, but this way he didn’t need anesthesia. We also shop at Loyl’s for our pet food needs! Webster loved Fromm and we go between Stella and Chewys and Small Batch bites !Cynthia is great at creating in store events (which we’ve definitely enjoyed through the years) and fun marketing ideas like bingo ! I also like that she creates cute seasonal merchandising displays!There is also a great variety of cool interactive dog toys. You can tell the owners put intentional thought into everything ! Webster and I love Loyl’s!
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July 2023 by Helai Hasanzada
By far the best pet grocery I have been in, Cynthia has always been very helpful and knowledgeable. They have a huge selection of pet foods and toys. I would definitely recommend!
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April 2023 by Kandi Lawson
Absolute BEST pet shop in Houston. Family owned and pure Perfection❣️Molly and Beckett are so lucky.. ❤️
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March 2023 by Sarahi Cruz
Great customer service and great selection. I find it pretty difficult to find some good raw options, especially for cats, but this place had plenty! The owner was very helpful and super sweet. 10/10 would recommend. :)
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December 2022 by Lindsey Andress
Having adopted my mini schnauzer and her having socialization issues, I was worried Mabel wouldn’t be well received. I knew she behaved well but just didn’t like new people. Her first groom went great and every groom since. The grooms are consistent (which is hard to find), and she looks like a show dog after. Bully sticks are always well stocked for my chewer too! I’ve found really cool items too like freeze dried liver and other healthy snacks for my dog. 1000/1000 would recommend.
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December 2022 by Veronica Ramos
We love Loyl’s! So happy I found them during small business Saturday. Túk really enjoys visiting when it’s time to re-up on treats and food. I appreciate the owners suggestions when we discovered that Orijen will be bought out by Mars. She even comped us a bag of new food so that Túk can transition to a different brand of food! We have become loyal customers of Loyl’s. ?
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November 2022 by Harry KQ
Great place to shop for specialized dogfood! The team is friendly and knowledgeable about different diets.
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October 2022 by Leslie N.
What a great place. Cynthia is so helpful and knowledgeable. Can't image taking my pet anywhere else. We feel at home there.
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August 2022 by Iris A.
A friend of mine recommended Loyl's to me. I had always been hesitant to take my dog anywhere and Loyl's definitely took that worried feeling away. They set you up to make you and your pet feel comfortable since the start. Yes it may seem pricey but it's so worth the service and care they give to your pet.
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May 2022 by Alisa Nelson
Loyl's is a great pet store! Staff is very helpful - they made some great recommendations when my foster dog was going through heartworm treatment. They also gave out "dog mom" flowers on mother's day! This is the best local spot to consistently find beef cheek rolls, which my dog loves and are great long-lasting chews.This is Houston, so I will say that it is a small parking lot, but so far, I have always found a spot when I need it!
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May 2022 by Katherine Gonzalez
First time customer and had a very unpleasant experience. The lady was not very friendly and did not offer nice customer service. I adopted a 6 year old miniature schnauzer and was looking for a groomer, he’s not used to it I understand but she charged an extra fee and did not let me know until AFTER. Her system was down to process Card so we had to pay cash and what we thought would be a $70 cut ended up being $110 and we only had $100 my boyfriend had to go and pull out more money from an ATM, very very inconvenient for us. Definitely would not recommend and will be be back.
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March 2022 by B B.
Don't bother bringing your dog here if they're older. Just tried booking an appointment for my dog and the owner starting asking a lot of questions about if he had a loss of appetite, was gaining weight, or had trouble standing. She had a customer walk in so she said she would call me back and I told her to not worry about it. She was more than okay with me not wanting to call her back and that's how I know she was not concerned with my dog but simply did not want to deal with any possible troubles of an older dog even though he is very well behaved and in good health per vet.
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November 2021 by Marco Balderas
I called consecutively and you didn’t answer my calls.
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October 2021 by Gerard D.
One of the only groomers in town that surprises you with an amount due at the time of pickup, that could be as much as 3 times the original estimate all in the name of mat removals. So please plan to spend anything between $65 to $240! Since we started going there the groomers have changed 3 times. Wonder why? The owner Cynthia does not develop any connection with your dog even after several visits. She is all about making money, unfortunately that does not work well when you are bringing your beloved pet to her business. So, if you are looking for a reasonably priced groomer that sees your dog regularly and forms a bond-----LOOK ELSEWHERE please.
