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November 2023 by Alexandria Rodriguez
Got T-boned and was a little scared of how my car was going to look after but it looks like absolutely NOTHING happened. Honestly grateful that we chose to go with this company, THANK YOUU!
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November 2023 by Jessie Baines
Oh my God Ms. Francis and Alberto and Melissa took really good care of me, and I would Recommend lone Star to anyone, they were great and they made me feel like family, this I will cherish for ever!!!Services: Auto body & trim repair
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October 2023 by Yvonne Young
Had an under panel fall from under my car as I was driving home. When I stopped to see what it was I needed to get it fixed. I was driving and noticed lonestar. Stopped to ask for help and they assisted me right away. Great, great customer service. If you are in need of and mechanical work, this is the place. Prove me wrong°
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July 2023 by LeeLee P
My car was hit in June and was just fixed here. Melissa was so helpful with getting everything set up to get it fixed as quickly as possible. Alberto made sure my baby looks brand new again. I'm very happy with their customer service & their repair work. They truly were a God-send for me. I would definitely recommend using them for your repair needs.
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July 2023 by Sarahi Bustamante
Im Rebeca Ortiz. I'm so happy with the work they did yo my 2020 Nissan Altima it looks perfect and they did handle everything from my towing to my adjuster. I most definitely recommend them for any type of issues you have bc they won't disappoint. PS. The people there are really nice. Thank you for everything ❤️ ?
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July 2023 by ShaKeena Gray
So my Big Girl was damaged bad and Melissa and Francis took care of my concerns and the shop guys took care of my Big Girl! I really appreciate Melissa always answering our questions and made me feel comfortable. She even dealt with my Big name insurance company that dropped the ball well! Over all my experience was 5 stars. And I’ve put my Big Girl on the highway she drives beautiful. Thanks again.Service: Auto body & trim repair
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July 2023 by R Faye Bell
I was rear ended Apt 6, 2023. My first ever accident and I was totally lost and unsure what to do! From the 1st encounter with the towing & storage part of the business.I was helped to navigate the process by a wonderful woman named Melissa. She explained the process and genuinely let me know what to do & expect. She treated me like family..she was professional & caring! She went over & above to put me at ease. There was also the tow truck driver; Bob who was my next interaction and I received the same genuine professional caring treatment! He didn’t just pick up my ? he was personable and put me at ease! He is a veteran! Next was Francis who assisted me with a rental; same professional caring treatment! I encountered some challenges with my insurance company and she went over & above to help me iron out the details on what needed to be done! I also met the owner Alexander..who introduced his self and agreed with me that his employees are wonderful! My ? is still being repaired and I have no doubts what so ever that it will be completed with the utmost care & expertise; proficiency and attention to detail that the customer is treated with! The employees & company operate like a a well oiled machine! Efficient; smooth running & well organized! I hope I never have another accident but this will be my go to business if I do! Thanks guy you are all awesome!**Update to my original review..first I would like to correct a mistake I made in the name of the Manager of the body shop..his name is Alberto..2nd I received my car back after my review and it is repaired! It’s beautiful and I am thrilled with the results! Not only is the work performed of excellent quality; the customer service is unbeatable! Take your vehicle to LONESTAR AUTO SERVICE17715 Clay RdHouston, TX 77084!!
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May 2023 by Streeter Rita
I was rear ended Apt 6, 2023. My first ever accident and I was totally lost and unsure what to do! From the 1st encounter with the towing & storage part of the business.I was helped to navigate the process by a wonderful woman named Melissa. She explained the process and genuinely let me know what to do & expect. She treated me like family..she was professional & caring! She went over & above to put me at ease. There was also the tow truck driver; Bob who was my next interaction and I received the same genuine professional caring treatment! He didn’t just pick up my ? he was personable and put me at ease! He is a veteran! Next was Francis who assisted me with a rental; same professional caring treatment! I encountered some challenges with my insurance company and she went over & above to help me iron out the details on what needed to be done! I also met the owner Alexander..who introduced his self and agreed with me that his employees are wonderful! My ? is still being repaired and I have no doubts what so ever that it will be completed with the utmost care & expertise; proficiency and attention to detail that the customer is treated with! The employees & company operate like a a well oiled machine! Efficient; smooth running & well organized! I hope I never have another accident but this will be my go to business if I do! Thanks guy you are all awesome!Services: Auto detailing
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May 2023 by Jasmine Jones
Lonestar Auto Service has been servicing my car for the last ten years. Their work is extremely exceptional, they are very knowledgeable with many years of experience in the auto service industry . Their team of mechanics are top tier, they are always willing to go above and beyond for their customers. Auto repairs can be expensive however, they are always willing to work with me. I can not express the gratitude I have for their honesty and family like atmosphere. If you are looking for a trustworthy mechanic look no further Lonestar Auto Service is here to help.Services: Tire rotations
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May 2023 by Linda Bakerr
I have been a customer of Lone Star Auto for at least 10 years. I have been very satisfied with the quality of work, as well as the friendliness and helpfulness of its employees. It's good to trust that I'm receiving honest advice, reliable service, and a fair price.Services: General repairs & maintenance
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May 2023 by Monica Reyna
We have had both of our vehicles worked on here after minor accidents, was very well taken care of by the staff and manager and were very communicative with us about everything going on with our vehicle! Finished our cars within the time they said and worked with us on rental car service. I will recommend this business to others and will use them again if ever needed!
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April 2023 by Ronald Kunkel
Lone Star Auto took very good care of my daughters new Infinity when it was towed. Melissa did a great job making sure the car was only released to us. She made a difficult situation much easier. Melissa had a great attitude and treated us with respect.
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March 2023 by Jenna Powell
I will not go anywhere else! They have worked on 2 of my vehicles over the years and I’ve always been extremely impressed and thankful. One was for my Honda Civic (engine/mechanical repairs) and one was for my Honda Accord years later (body repairs). We will always make the drive to get our cars here. Trust is so important when it comes to auto repairs and I trust Lone Star!Services: Painting
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February 2023 by John Kuhn
I got T-boned by a drunk driver a few years back. Totally messed up my first ever new truck! I was very upset. Lone Star Auto Service was so helpful from the tow truck driver, the people that work in the office and the body shop.Mrs. Francis working the desk was super helpful and comforting during such a traumatic event, explaining how the process works, helping me with the paperwork and contacting insurance personnel.The lead body shop tech, Mr. Alberto, did outstanding work! He was very patient when I wanted things changed and done a specific way, he even did a few extra things that weren't caused by the wreck just to be nice! They returned my truck better than it was before the wreck.The owner was very courteous and friendly, coming out to personally meet me and reassure me I was in good hands. He extended my rental beyond what my insurance would pay which I thought was very gracious of him to do so.The facility is immaculate from the offices, the restrooms to the coffee station in the waiting room. The shops are neat, clean and its in a very safe area.I got in a recent fender-bender and there was no way I was going anywhere else, they're my car people for life! Im coming here now for breaks, regular maintenance and any custom work I need done! All-in-All a great five star experience, its so nice to find honest, hard working and responsive people to help you get through a tough time.Services: Auto body & trim repair
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February 2023 by Ramy Elawar
Best auto service in Houston. Reliable auto service! Quality work and superb customer service. Francis, Melissa, and Roberto they really did such a wonderful job. Car looks better than before and I would highly recommend their service to all my friends and family.
