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June 2024 by K P Sam
Beware of this location selling expired foods. I don't mean just a little bit over the date, but months. One product was 2 years past the sell by date. You really have to pay close attention before purchasing items. I only started noticing this over the past few months, I don't know if they are hoping some unsuspecting customer will take it off their hands so they don't have to count it as a loss or if they are just not caring and paying attention to what is going on. They have been good about letting me return the items but now that I pay attention more, I am seeing a lot of expired items. Unfortunately, I wasn't smart enough to take pictures for proof, but I never thought it would become a problem, I thought it was just a simple oversight, which I totally would understand. Now that I have been monitoring things closer, I see it is a very common issue. Not sure if this is system wide problem or just the Buffalo Speedway location, it is the location I frequent 98% of the time. They are definitely falling short their slogan "Fresh for everyone". If you buy bagged produce it also needs to be inspected as I have seen moldy lemons and wilted lettuce. If you buy anything marked down, make sure it is ringing up the correct price, often times it says the sale price but will ring up the full price. I think this location has really suffered over the past few months, I have been going to this location for years and have not seen these issues in the past. There are several employee gems that work there, but the management seems to not care about customer service. Maybe they are under too much pressure to get the customers money from their pockets no matter what it takes. I try to be loyal to Kroger since I have been such a long time customer but with their higher prices that keep going higher, and the quality keeps going downhill, it might be time to take my money just across the street to the HEB where I have never encountered any problems. I know Kroger doesn't respond to customer reviews but I hope someone in management is paying attention to them.
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June 2024 by Yvette Banuelos
I bought a rotisserie chicken for $7.99 and found a live fly dancing around in it. Bottom line a live fly in the food is a sign of filth and uncleanliness.
I spoke to the store and they wanted to give me another of their filthy chickens, which I did not want after the filth of the first one. I asked to speak to a manager, and spoke to Josie. She finally agreed to give me my $7.99 back. I went by the store tonight and they wanted to give me a gift card. I did not have the card with me I used and so they could not give me credit. I wanted $7.99 cash. Bottom line. They sold me a fly with a chicken around it and could not make good on their promise to give me the cash back. It was only $7.99, is it worth losing a loyal customer?
Just know this Kroger is unkept and filthy if they have giant flies packaged in the chicken.
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June 2024 by Kareem Attar
Our go to grocery store, the best place in town if you’re looking for lactose free ice cream!
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June 2024 by J K
I got a delivery order yesterday and this what I received. I called into the store to address this and I was told I had to contact someone else because they didn’t pick it. The customer service representative KIMBERLY was extremely rude and when I asked to speak with a manager the call magically was disconnected! I will no longer be shopping delivery here ever! And I do believe Kimberly need to be trained on how to handle these matters in a professional way! Whether it’s a 3rd party company or not, nothing like this should even be on the shelves to be purchased!
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June 2024 by Mark Arcos
It's way better than shopping at Kroger on Main Street.
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May 2024 by Caleb
In the last few months I have noticed a much nicer and more friendly attitude of the employees.
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May 2024 by Donald Wilson
Excellent store that has a great deli and meat department. Good location.
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May 2024 by Chris Ligon
Louis was extremely helpful in finding a product when I was in a hurry. Thank you for the excellent customer service!
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April 2024 by Julianne Tran
This location is great. The staffs here are friendly and helpful. All the produce, meat, seafood are very fresh. Highly recommended this place!
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April 2024 by Greyson Lombardi
Awesome digital coupons on the Kroger App!
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March 2024 by Vegan Kolache
Why wait 5 minutes to pick up the phone and then transfer a customer to 5 different employees to ask the same question?
The GM needs to train the employees to stop passing off their duties to the one employee who does their job.
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March 2024 by Angel Mata
The cashier Her name is ( Marian ) she’s so rude she needs to learn how to talk whit people ! Horrible service never come back here again! ( 5150 Buffalo speedway )
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March 2024 by Jineli Castro
2 stars is because every time I come here the self check out staff is very nice, however today 3/3/24 there was a very heavy set Caucasian guy with dark hair & with a mask on in the self check out area. I literally bought 1 item- coffee. Everyone knows the machines malfunction as if the item is not in the bag & alerts for an attendant, well he came over & I watched him replay the camera on the check out screen to see that I indeed placed my 1 item in the bag after I scanned it. I found this to be very offensive for the simple fact that you can see the item listed on the screen because it’s was all that I scanned, AND it was in the bagging area. I asked was he serious..& he just looked dumb & walked off. Im assuming he must be new because I’ve never seen him before, & I come here every week. I need to speak with a member of management because I come here all the time & I never had this type of experience. I felt profiled as I’m sure he doesn't watch the camera for every single customer when the register is malfunctioning. AGAIN I had 1 item..lol this guy is ridiculous & I’m sure that Kroger does not want their loyal customers treated in this manner, all he had to do was look at the item scanned on the screen & look at what was actually in the bag! That’s common sense. See photo attached. & I will be contacting corporate regarding this unnecessary behavior.
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March 2024 by Jeannette T.
I had my order cancelled and I didn't know why. Called and it was because some items weren't available. It should be my decision if I want to cancel the order. And also I have been receiving some really small pound cakes. I don't know what they are doing. Please get it right.
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March 2024 by Kathleen Robertson
Always a great selection. Friendly and helpful staff. I love coming early in the morning so I can take my time shopping. It near my job so its very convenient. There is a bus stop right in front and across the street, so even people with walking difficulty can access it easily
