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October 2024 by misagh etedali
Great pharmacy store with lovely staff, pharmacist manager and her technicians are so welcoming and helpful.
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October 2023 by Amanda L.
had a grocery pick up order tonight at 7pm. First of all I waited awhile for my order. The young lady apologized it seemed she was working by herself. By the time I got home and unpacked everything I realized my grocery order that I paid for the items weren't all there. In fact several items were missing. I called the store and was told to call in te morning. I was so upset I went up to the store and they still couldn't resolved my problem tonight. I've been doing grocery pickup here for years and a customer at this store for even longer. This is piss poor customer service. I will be reporting this to the BBB and everywhere I can put a review
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August 2023 by Yui Meows
First time filling a prescription here was actually a transfer since I recently moved into the area. I called to verify my transfer had gone through, which it hadn’t. The tech seemed helpful and proceeded to place the transfer for me. I received the notification that the prescription was ready a few days later. When I went for pickup, nothing was waiting for me, so I had to wait 30 minutes for the refill. After speaking to the tech, he admitted he had forgotten to transfer the prescription. Yes, this is extremely confusing, and because of it, I’ll not use them for prescriptions. There is a better Kroger pharmacy down the road!
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May 2023 by Paul M.
For some reason the deli dept hires the rudest slow employees. They really don't like their job. Not coming back.
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April 2023 by Gina Crawford
Shouldn't even be 1 star!! No stars at all!! Do not use this pharmacy! Especially if you have any kind of maintenance medication that you have filled every month! Because they will DROP THE BALL and not make sure to order it and have it in stock for you when it is time to get your refill! Friday afternoon 4:50pm and NO PHONE CALL OR TEXT saying they are out of stock! Nope! Even the app shows "In Progress". This pharmacy has gone to s--t since Shawn left! Save yourself the headache and go to a different Kroger pharmacy, like maybe the one on Dairy Ashford!!
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April 2023 by 2 Good 2 Be Used
Shouldn't even be 1 star!! No stars at all!! Do not use this pharmacy! Especially if you have any kind of maintenance medication that you have filled every month! Because they will DROP THE BALL and not make sure to order it and have it in stock for you when it is time to get your refill! Friday afternoon 4:50pm and NO PHONE CALL OR TEXT saying they are out of stock! Nope! Even the app shows "In Progress". This pharmacy has gone to s--t since Shawn left! Save yourself the headache and go to a different Kroger pharmacy, like maybe the one on Dairy Ashford!!
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March 2023 by Anthony Schroeder
Whenever they're phone system says your prescription will be ready at a certain time, add another 30 minutes. This is a regular occurrence at this place..... getting fed up!
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January 2023 by Lisa Beck
Super helpful staff and pharmacists. Took time and answered all my questions even though they were super busy.
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November 2022 by Kelsey Ellis
I’ve used Kroger pharmacy for years. Staff is always friendly and nice and they always have my prescriptions ready quickly! I also use them for vaccinations! If you need a good pharmacy Kroger is the one!
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November 2022 by Adam Jp
I have been coming here for over 6 years. The New pharmacist is rude and lazy. After being told a few days ago to come back with the immunization I needed so they could quote me a price on health insurance, I was told today she would need to enter it in and she wasn’t willing to do that. It’s too much work. I am not sure what’s happened to the tall guy and Anh who are both excellent, but the service has gone downhill. Since I really only shop here be cause it’s a one stop shop I don’t see myself coming back.
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November 2022 by Julia L Jo
Didn’t have my prescription sent by the doctor at 10 am ready by 4 pm.Didn’t have one medicine and transferred it to Walgreens. It took me additional 30 mins at Walgreens to pick up the missing medicine. I am post surgery and in pain.
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September 2022 by Michael V.
The location is irrelevant for the most part - Kroger is truly gross to shop in. Dirty and lazy are the two least offensive words I can think of. Also, poor quality vegetables, untrained or incompetent staff -people are truly lazy and rude. Why are there no carriages in the store? Oh - they are all out scattered in the parking lot. It tells a lot what customers expect when they won't even take the time to push the cart into the parking lot retrieval center. What's the point - no one ever brings them inside the store for use By customers Anyway. And, as we all still ponder why there are 18 lanes for full service check-out, I have Never Ever seen more than 2 registers open. Full grocery cart on an evening night? : good luck checking out in self checkout! You can't even move 2 feet without that f'ing machine screaming for the assistant. Rude - we aren't stealing, but it sure feels like we're being watched as if we were. I'll save the best for last - the PHARMACY. I've become aware how pharmacists really hate their jobs. (Look it up - I was shocked). But these people also are so rude and inhumane in dealing with customers - cultural probably? Never is there someone at the front. Never Ever! They are feverishly hiding in the back where you can't see them. God only knows what the hell they are doing, but when quitting time comes you will be doubly ignored. Not even a "we'll be with you in a minute -or 20 or maybe you'll have to scream at them. Kroger on N. Shepherd- dirty dirty dirty and unsafe parking lot at night. No lights that seem to work. You should continue closing your stores in neighborhoods like mine. HEB is eating your lunch. Thank God they are pushing you out. It's night and day in terms of cleanliness, freshnesss, attitude, training AND customer service. Night and Day! I'm sure there is a reason why your employees are so unmotivated and hostile. It's more than money - it's culture. Mike
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September 2022 by Chelsea S.
The store manager here is awful and absolutely unwilling to help customers. It's clear this culture trickles down to her employees who are equally unhelpful and unresponsive to requests for help. When asking for her manager's information, she will not give it to you (because she knows it's because a customer wants to complain). If I could give this store 0 stars, I would.
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August 2022 by Tena V.
Poorly managed store. Not stocked well. Berries that already have mold. Cashier did not ask for Kroger card then said it was too late to scan because credit card had already been entered. Fruit was left separate and not put in sack - poorly trained cashiers and at a separate visit not enough help at self checkout and customers were left waiting for a long time to get assistance or have entries cleared
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June 2022 by Bilesh Ganguly
Great pharmacy. Getting vaccine was easy and the staff was warm and welcoming.
