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September 2024 by Betty Samuels
Good Customer Service.
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March 2024 by Sheela Patil
Hats off to Veronica for being so efficient ,first class and caring. She answers the phone quickly never makes you wait gets your prescriptions quickly with nothing but kindness in her voice. I just transferred all my prescriptions to her from neighboring pharmacies where they answer the phone put you on hold then hang up on you. She should definitely be recognized.
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October 2023 by Brian Corpian
Great customer service. Knowledgeable and very professional pharmacists and other staff.
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September 2023 by Michael V.
This place is filthy and gross, like many of the .customers. Thankfully, there is an HEB nearby. Clean, better produce, intelligent smiling helpful employees, and better prices. Night and day. i Have now transferred all of my prescriptions to HEB. There is an Amazonian monster who heads the pharmacy and she is a royal nightmare. Some name I can't even pronounce. Bible-thumping b****.
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July 2023 by Jason C
I've been using this pharmacy for 10 years. In the last year the service has declined considerably. They take hours to fill basic prescriptions. Today I'm trying to get medicine before catching a flight. The prescription was called in this morning morning and not filled until 1 PM. Of course when I get here at 1:05, they are closed for lunch break. I will be using a different pharmacy that is more dependable moving forward.
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July 2023 by Lauren B.
Never use the pick up here. I've waited more than 30 minutes multiple times. I won't be using this Kroger ever in the future.
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July 2023 by david g.
Family restroom is dirty and cluttered. You can't get up to the sink. You would think that they would keep it better c
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June 2023 by Marlene Morales
I really needed to pick up my RX. I was only a minute late and a guy named Sydin didn't want to help me.He was hiding in the back. Too lazy to help me. No compassion. He didn't want to come close to the front. This just shows his bad customer service. He didn't give a care.
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June 2023 by Brian
Great customer service. Knowledgeable and very professional pharmacists and other staff.
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May 2023 by Roger C.
Preface - This Kroger location has a small bar in the middle of the store. My issue is really just with the bartender that was working the evening of 5/8/23. Granted, we walked up to the bar ~5 min before the 8pm "closing." The bartender let us look at the drink menu, scan the drink board, everything--before telling us they closed in 2 minutes, she had already cleaned up, and she had counted her register. Pretty subpar customer service. The bar closes at 8, we were there ordering before 8. Seems like an easy call to just let us buy a couple of drinks while we walk the store.
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April 2023 by Montse Olivas
Poor management. Doesn’t state midday close. Went to get medicine for my daughter who just came from the hospital at 1:02 and she kept telling me they close for lunch abruptly. Not listed on here that it closes for lunch and I’m not sure why the whole pharmacy has to close when there’s multiple people staffed there. I guess no one wants to eat lunch alone?
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April 2023 by jeannie & rudy baker
I love this pharmacy. Professional and friendly service. Great discounts without having to ask. Prompt service
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March 2023 by Amanda C.
The staff here is attentive, friendly and smiley. From the check out people to the lady security guard. Thank you for what you do! It is a big Kroger too! Bigger is always better!
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January 2023 by Timothy Brenner
I have COVID and my doctor prescribed an albuterol inhaler to help with the coughing and asthma on Tuesday morning at 8:30 am. Fast forward to Friday afternoon at almost 4:30 pm, and this pharmacy still hadn’t filled the prescription (which I’m assuming entails slapping a label on a box with the inhaler inside) until just now after multiple inquiries, calls, and having a family member attempt to pick up in person (who was told it would be a 30 minute wait, still not filled). This is particularly egregious and I’m glad I had a backup inhaler at home - it could be worse for anyone who doesn’t. Totally negligent and irresponsible on all levels. I don’t even want to think about how many peoples’ lives have been or will be in danger because of these reckless pharmacy employees.
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September 2022 by Kelly K.
I can't even say what I call this Kroger. But I don't like it, horrible clearance racks and crowded aisles. The store is too big (I remember how it looked in the 90s) and people will about run you down to get what they want and to hell with anyone else. In their race to be the biggest Kroger in town, they lost the customer service and friendly store appeal that they once had. Many out of stocks and little to no handicapped parking. Either there are too few or the lazy are using them and there's no accountability by security . Also, people misuse the "for expectant mothers" parking (you actually have to show proof to the pharmacy and obtain a window sticker from the store to park there, it's not as simple as I feel like I want to park there and take that spot from someone else). The Kroger on 20th is so much better.
