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October 2024 by Dan Bolta
Closed in the middle of the day… Reflects the awful management of the greater store…
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September 2024 by James
I can only give 1 star. I was going to get the RSV vaccine and called earlier in the day to ask if a doctor's prescription was needed. They told me that no vaccines required a prescription. Later that evening, I drove half an hour to their pharmacy, only to be told that a doctor's prescription was required. When I asked why they said over the phone that it wasn’t needed, they innocently asked if I had mentioned it was for the RSV vaccine. I told her that I had clearly stated it was for the RSV vaccine. What else could I say... I drove another half an hour back, wasting over an hour of my time! I urgently need this vaccine, and now it’s too late to get it elsewhere. What more can I say...
I seriously suspect that the 17 reviews they have were all written by themselves... and that’s how they got a high rating of 4.3 stars. In reality, this Kroger pharmacy is just as bad as the others.
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August 2024 by justin dougherty
They took care of an extremely last minute prescription fill (in a matter of minutes) from me right before closing that the incompetent mouth breathers Walgreens across the street couldn't seem to manage to fill for several days.
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June 2024 by Sheng Chu
I would give this review 10 stars if I could like it deserves. This is honestly the best pharmacy I have been to. The staff here is very genuine caring, kind, friendly, and professional. Terri, Stephanie, and Gabriella were all very helpful making my life one step easier and hassle free. Being a patient at a pharmacy is usually not a good thing, but the team definitely cheered me up! Thank you!!
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June 2024 by Greg Stevens
I was in Houston on business and realized that I had forgot my prescription mediation back in Dallas. My doctor said they would send a prescription for just a couple of days, but ended up sending a prescription for a full month. Needless to say, that wasn't covered by insurance. I called the pharmacy and Nick helped me. I was very patient and took his time to do everything that he could to help me. Thank you, Nick!
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December 2023 by Kaja
They are always so nice at this location which is around the corner from where I live
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August 2023 by Joe F.
I don't typically come on here for giggles to write a bad review. But my experience just now was completely off the chain.Darnella, wearing a red supervisor vest: was not able to acknowledge me at the time of my arrival at check out, because she was busy telling her coworkers about personal business, loud enough for me to hear from before I got into the line.It wasn't until one of the bag boys motioned over to her that someone was in line.At this point, she came in very dismissive, condescending, and annoyed... And you would think I was exaggerating, but she couldn't even let me get a word in and opened up her statement with "Kroger's card?"She proceeded to continue to interrupt me as I tried to explain to her that I wanted to separate transactions.At the end of the day, the job was done, whatever.But overall, that entire interaction was completely unnecessary. It almost felt like she was talking to me as if she was annoyed to be working. But I get it, girl, you're just tryna get you some money for whatever you really are getting yourself into.I guess we really could just replace all these cashier lines with self-checkout, why not? Maybe save a few cashiers the burden of clocking in and making money perhaps.The only thing I have to even say that's remotely nice, was that the young lady bagging my groceries did it quickly, effectively, and didn't make me feel rushed.There needs to be some form of customer service corrective training for Miss Girl with the power trip.You are here, clocked in to do a job, and if you don't like it, well you're outta luck, I guess.Just wanted to share, Don't call or text me to take this down cause it probably won't happen @management
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August 2023 by gerard o.
I am standing here wringing wet it is so hot in this store. Stand by the Tide laundry detergent and feel the hot air pouring out if the vents. Bye...
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August 2023 by Romero L.
I don't know where to begin on how this Kroger is truly lacking. River Oaks is a very fluent area of wealth and I can't understand why they never have selection of product and way overpriced for no reason. A point a bag of chips out ravenous 6 bucks seriously.
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August 2023 by Cristiana P.
if I could give a zero star I would. Horrible service at the self checkout!!! Not only I had to check my items since there were very long lines at the only two cashiers, the employee helping customers at the self checkout had a horrible atitude!!! No wonder HEB is doin so well! This never happened to me there.
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May 2023 by Christine C.
This is about the pharmacy- I am tired of the rude pharmacy technicians. Johnny the head pharmacist is great but most of the rest of the staff are plain rude and judgemental. I have a lot of medications that I take so I go to the pharmacy often and they know who I am and what medications I take. There is a few young women that work there that are so rude and judgemental. They judge me on the meds I take etc. All I want to do is get my medication and leave. They will be like we don't have anything for you and I'm like yeah you do my doctor called it in this morning. They used to fill RXs the same day you called it in now it tells you on the phone it will take at least 2 days but press a button and we will do it sooner. I take medications that cannot be filled ahead of time so I need it right away when it's called in etc. basically the technicians need to change their attitude or leave.
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January 2023 by Sam T.
I'm writing this review because I want people to be aware of what's going on if you get delivery, we order at least every two weeks, we have never had an issue, and the people that do the service are usually on top, and make good choices, on our last delivery we had about $95 worth of an order, our bill charged to our credit card was $195, long story short we called, we had to go item by item, we got our money back from customer service, but the hassle, the violation of using our card to buy your groceries, I have never seen not even an extra snicker or a drink charged to us, but this was way overboard, so check your receipts, your orders and make sure they haven't done this to you. This is our last order from Krogers, I'm guessing curve sides at HEB is next, sadly they don't deliver or curve side near me.
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December 2022 by Philip G “Phil” Bergeron
Been a while since I went there but they've always been really great to me! ?
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October 2022 by michael n.
Except the produce department this Kroger store on West Gray has THE WORST CUSTOMER SERVICE on earth. No wonder HEB stores are always10 times busier than them. Especially the cashier TAM. She literally insulted one customer after another. SMH. I just go there to buy a few things then save the rest of my grocery list to shop at HEB because they appreciate my hard-earned money more. : (
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October 2022 by Jazmin M.
Location: w gray Staff: have some friendly others not so helpful Price: average Cart: has bottom to put waters! Cashiers: only one the rest is self check out KROGERS YOU F WE DO SELF CHECK OUT, please provide a discount.
