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December 2023 by Sophia A.
I was at Kroger a few days ago, and the overall experience was good. This location is better than some of the Kroger's I've been to. The shelves are fully stocked of whatever you need, like sodas, juice, milk, cheese, etc. The customer service was good. We bought a lot of groceries for the week and our cashier was really sweet and semi funny. He really put a smile on our face. The ambiance is like a normal, busy grocery store. This location, though, is smaller than some of the other Kroger's locations we've been to. He parking lot wasn't full but about 85% when we arrived. In conclusion, we will return if we're in the area.
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November 2023 by Denise A.
Be ready to be glowered at and side-eyed, and have your patience tested! Both self-service check out and the cashier attendants act like customers are ruining their lives! Enjoy being treated like common thieves if you self check out and both table and hand-held scanners do not work! Is management even reading these reviews?
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August 2023 by Joe F.
I don't typically come on here for giggles to write a bad review. But my experience just now was completely off the chain. Darnella, wearing a red supervisor vest: was not able to acknowledge me at the time of my arrival at check out, because she was busy telling her coworkers about personal business, loud enough for me to hear from before I got into the line. It wasn't until one of the bag boys motioned over to her that someone was in line. At this point, she came in very dismissive, condescending, and annoyed... And you would think I was exaggerating, but she couldn't even let me get a word in and opened up her statement with "Kroger's card?" She proceeded to continue to interrupt me as I tried to explain to her that I wanted to separate transactions. At the end of the day, the job was done, whatever. But overall, that entire interaction was completely unnecessary. It almost felt like she was talking to me as if she was annoyed to be working. But I get it, girl, you're just tryna get you some money for whatever you really are getting yourself into. I guess we really could just replace all these cashier lines with self-checkout, why not? Maybe save a few cashiers the burden of clocking in and making money perhaps. The only thing I have to even say that's remotely nice, was that the young lady bagging my groceries did it quickly, effectively, and didn't make me feel rushed. There needs to be some form of customer service corrective training for Miss Girl with the power trip. You are here, clocked in to do a job, and if you don't like it, well you're outta luck, I guess. Just wanted to share, Don't call or text me to take this down cause it probably won't happen @management
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August 2023 by gerard o.
I am standing here wringing wet it is so hot in this store. Stand by the Tide laundry detergent and feel the hot air pouring out if the vents. Bye...
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August 2023 by Romero L.
I don't know where to begin on how this Kroger is truly lacking. River Oaks is a very fluent area of wealth and I can't understand why they never have selection of product and way overpriced for no reason. A point a bag of chips out ravenous 6 bucks seriously.
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August 2023 by Cristiana P.
if I could give a zero star I would. Horrible service at the self checkout!!! Not only I had to check my items since there were very long lines at the only two cashiers, the employee helping customers at the self checkout had a horrible atitude!!! No wonder HEB is doin so well! This never happened to me there.
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May 2023 by Christine C.
This is about the pharmacy- I am tired of the rude pharmacy technicians. Johnny the head pharmacist is great but most of the rest of the staff are plain rude and judgemental. I have a lot of medications that I take so I go to the pharmacy often and they know who I am and what medications I take. There is a few young women that work there that are so rude and judgemental. They judge me on the meds I take etc. All I want to do is get my medication and leave. They will be like we don't have anything for you and I'm like yeah you do my doctor called it in this morning. They used to fill RXs the same day you called it in now it tells you on the phone it will take at least 2 days but press a button and we will do it sooner. I take medications that cannot be filled ahead of time so I need it right away when it's called in etc. basically the technicians need to change their attitude or leave.
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March 2023 by BigSarge P.
I didn't usually shop at Krogers, I started shopping at this River Oaks Location after noticing several of their products get its price cut in almost half on certain weeks. I go there 3 days a week and look for this cut. 8 picked up a Slab of ribs for under 5$. Raw vegetables trays under 3 dollars. fresh cut fruit 5$ or less. Heat and eat fresh foods 6$ and under, that I freeze until needed, half loaves of fresh breads, Shrimp cocktails 5 n 10$, just to name a few.
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January 2023 by Sam T.
I'm writing this review because I want people to be aware of what's going on if you get delivery, we order at least every two weeks, we have never had an issue, and the people that do the service are usually on top, and make good choices, on our last delivery we had about $95 worth of an order, our bill charged to our credit card was $195, long story short we called, we had to go item by item, we got our money back from customer service, but the hassle, the violation of using our card to buy your groceries, I have never seen not even an extra snicker or a drink charged to us, but this was way overboard, so check your receipts, your orders and make sure they haven't done this to you. This is our last order from Krogers, I'm guessing curve sides at HEB is next, sadly they don't deliver or curve side near me.
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October 2022 by michael n.
Except the produce department this Kroger store on West Gray has THE WORST CUSTOMER SERVICE on earth. No wonder HEB stores are always10 times busier than them. Especially the cashier TAM. She literally insulted one customer after another. SMH. I just go there to buy a few things then save the rest of my grocery list to shop at HEB because they appreciate my hard-earned money more. : (
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October 2022 by Jazmin M.
Location: w gray Staff: have some friendly others not so helpful Price: average Cart: has bottom to put waters! Cashiers: only one the rest is self check out KROGERS YOU F WE DO SELF CHECK OUT, please provide a discount.
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September 2022 by Madam W.
Everybody has been out of green onions lately, however, David and Jose were able to assist me. They were out of green onions too however, they made their magic happen and produced me some green onions out of nowhere lol. Thanks guys
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July 2022 by F R.
Late this morning I visited Kroger on West Gray. I had high praise for this store until this morning. I have always found the staff here to be very helpful and courteous. This morning I even told Mike, who is in management, how pleased I was with his store and his staff. I then asked Mike about how to download the apps in order to take advantage of the number of discounts the store offers. A few weeks ago, I had purchased cherries and when I got to the checkout, I questioned the staff person as to why I was charged so much more than the listed price for the cherries. She politely told me that because I had not downloaded the code, I was charged a HIGHER price and it was indeed higher. Armed with her advice, I saw that cherries and a few other fruits were discounted today so I tried in vain to educate myself on downloading the sales items. Mike was the first employee I encountered and his advice was just to download the app and he moved on. I showed him what I thought was the downloaded app and again he stated to just download the app and he moved on. Keep in mind, this was after I told him how pleased I was with both his store and his pleasant staff. All of that was true too. The next person I asked was a customer who was trying to take a picture of the QR code on peaches which were also on sale today. I inquired as to how she was going about her task and she quickly told me that she did not understand the system either but always has to be reminded by a cashier as to the process. She was having difficulty getting a pic of the code so I asked if I could do it for her to make her life easier. She was appreciative and allowed me to help. I then thought I should head to customer service to get a tutorial in how to go about this Kroger method. Dee Dee was behind the counter and just like Mike, she advised me to download the app. When I showed her what I thought was the downloaded app she said well, it should work but she was not certain. A bit more than frustrated at this point, I headed back to the fruits and took a pic of the peach QR code. Turned out that there was not code for cherries even though Mike had told me that there was a code for them. Off to check out I announced to the cashier that I had some frustration in taking advantage of their discounts to which she replied that it is not an easy process and that she has to do her at home before she comes into the store to shop. I will try that system before I shop again. Is there a tutorial as to how a customer is do go about taking advantage of your discounts. Telling a customer to download the app is not sufficient. There is more to it than that. Kudos to Alicia in the flower section. She was kind, courteous and patient as always. Customer service is her forte.
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May 2022 by Ken B.
I have shopped here for several years now. Overall, the store is not too bad but the one department I have the biggest problem with is the deli. it does not matter who is working over there they have the worst attitudes and no type of customer service skills at all. every person that works in the deli seems to be a disgruntled employees who are either forced to work the department or people who hate their jobs period. this really needs to be addressed because the deli is a place you surely want to avoid.
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April 2022 by Teachout R.
I've been shopping here for over 5 years plus/ But I'm tired of the deceptive advertising in the meat department. I'm going to be taking my grocery shopping to HEB. Sad.. Bc I truly loved everyone at the checkout line. Krogers likes to put large signs and make it appear as if the entire package is a certain price - but in reality it's the price per pound written in tiny letters. This was the second time I fell for this scam. Even the manager on duty admitted lots of customers were getting upset over this (still did nothing to assure me it will be corrected) and they've asked the meat department to stop. But they don't.. if you like having to read the fine print and a grocery store that you buy your food from then this is the place. This scam has been going on for years and they are hoping you won't catch it or have the balls to take everything in your cart back to customer service. Time to switch grocery stores.
