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March 2024 by Pierre H.
A broad choice of types of alcohol and a fantastic selection of alcohol makers. The staff was very welcoming at the Redwood City location, taking the time to pick alcohols that would work great together for a tasting I organized. They also host wine tastings on-site. We attended a session and had a blast.
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February 2024 by Michael L.
Nice little shop with a surprisingly large selection of items! They also have locations in LA and SF -- this one is the most convenient for South Bay folks. Grabbed a couple of craft beers including some Estonian beers (definitely not something you see every day). Would be interested in coming back to take a look at the wine selection some time (which seems to be primarily what they are known for -- beer is definitely the "side hustle" in comparison)! Service is quick and efficient, and yes, they do card like any responsible institution should. I also like how they offer lots of useful details about each item on their website as well as live stock counts in each location. The information really helps folks who may not have as much depth of knowledge and are looking to try new things.
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January 2024 by Ryan B.
Incredible selection, mediocre customer service. I've been coming here for years and almost always find what I'm looking for and then some, but lately the customer service has really disappeared. You aren't greeted when you come in, employees are just hanging out in the back and in the checkout area, and when I've asked for help the last two visits I made the folks told me they would grab someone for me and then just didn't. In the past I've gotten great recommendations and excellent service so hopefully I've just caught them on off days, but when you're spending a couple hundred dollars on wine and liquor it would be nice to get some help
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August 2023 by Shaneque Sampson
It is Sunday at 7:46 PM. It says it’s supposed to be open but it is not. I think that your hours need to be adjusted.
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June 2023 by Mariana B.
I love chardonnay. Since the fires in NorCal, I have trouble finding the taste that I have come to love. I've wondered if it's because of the fires and the effect on the soil, grapes, etc., Or is it because of what winemakers put IN their wine BECAUSE of the fires? Someone explained to me (and I have read) that with the pandemic, there were supply chain issues getting French oak barrels. A friend bought some wine from K & L's website, and had it shipped to her in Oregon; then she drove to the Bay Area to visit me with a bottle. For a long time I couldn't find what I thought was "KNL" Wines and finally, FINALLY I discovered it was "K & L" and that's drivable! Redwood City! Who knew? and Whoo-HOO! As other reviewers have observed, many people order on the website and employees bring the purchase out to their car. This place is a well-oiled machine. My friend and I did go in, and met "Neal." I explained my disappointment with even pricy wineries' newer vintage chardonnays, and that I hated that big vanilla BOMB on my palate at the finish. I mentioned 2 or 3 that I really liked. He knew exactly what I meant, and confirmed that American oak DOES have more vanillin than French oak. He was discreet, but also alluded to the fact that many people in the USA actually prefer this taste. Definitely not me. He spent a long time with both of us, describing his recommendations and why he thought we might like them. There were different price ranges suggested, and no upselling or "steering." I bought 5 bottles and my friend 2, and we are working out way through them, making notes and planning our case purchases, LOL. Also, I tasted a beer in Spain in 2019 that I really enjoyed, and Neal gave me not only his card, but the beer buyer's as well. I can't emphasize enough that there is stellar customer service--both in effort and knowledge. It's a long drive from South County to RWC, but well worth it. I will be back!
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June 2023 by Tíbor G.
Can't say good enough things about this team! Today's my birthday and I had a pick up and while riding the train also found a few additional bottles on their site that I was hoping to pick up. Once they started my pick up, I let them know the bottles I was hoping for and everyone ran in different directions to help find everything... They were faster than a Formula One pitstop team! I was in and out in just a few minutes and got back ion the train that I thought I was 100% going to miss. They saved me an hour which really meant a lot to me. And obviously amazing inventory of so many different bottlings from around the world. Superb!
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June 2023 by 78theSouthpole .texas (tbaby)
Very nice and clean place. There are lots of great drinks here and they even have an ATM machine. Must check this place out.
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April 2023 by Sonia S.
Went to K&L Wine Merchants Redwood City to purchase wine for a party I was throwing with my friends. They were able to provide me with useful information on the flavor profiles and origins of the wines I was interested in, which made the purchasing process easy and enjoyable.The store had a vast selection of wine to choose from. I appreciated that the prices were reasonable, and I was able to find some great deals on some of the wines I purchased. I'll definitely be returning to this store for my future wine needs.
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December 2022 by Dee C.
great selection, knowledgeable staff. didn't answer phone and didn't call back so i bought a case of ridge online
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December 2022 by Tina K.
5 stars all the way, and I've never even been inside their store. This place has an awesome selection of wine and whiskey (and I'm sure many other things). I was looking for a bit of an obscure Japanese whiskey and this place had it. The best part, I can place an order for pick-up online. I got a confirmation that they filled the order so I knew they had it before I drove to RWC. The confirmation email had instructions for how to pick up the item. I pulled into their lot, clicked the "I'm here" button, and a nice employee came out with my purchase in like a minute. They checked my ID and I was gone. Entire process took maybe 2-3 minutes. Excellent service and super convenient.
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November 2022 by Teresa D.
I had a great experience with online ordering and pickup here. The instructions were simple and actually worked - I waited less than 2 minutes for the employee to come out with my order, no fuss, no muss.
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October 2022 by Ronald W.
We enjoy visiting K&L wines for wine tastings. It has a huge selection of wine from around the world. The staff is super friendly, knowledgeable and will help to find and pick up a bottle of wine or whiskey of your taste. They organize tasting which is a great way to discover new wines and the prices are very reasonable.
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October 2022 by Charles E.
I never had K&L as an account, they know their business and one can afford to be picky as this place offers one of the biggest selection for fine wine at a fair price. Staff is included in educational tastings. Tell them what you like and be given multiple options. Good place to go to if you're into wine, but on the other hand, if you are into wine, it is hard to miss this spot.
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October 2022 by Chad S.
K&L has a very great select whiskey selection i very much enjoyed my visit and look forward to going again I have specific bottles that I wish to add to my collection. I recommend K&L to any one who collects .
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June 2022 by Michael R.
The best selection, system, people! I have been a customer for decades, I buy a lot and K&L has real people who want to to be happy and work with you as a business partner.
