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August 2024 by Brittany Bermea
Less than a pleasant experience. Was lectured about how my 12 year old needed to provide her own email address if the purchase was for her. We were made to feel anything less than welcome. Location was nice though.
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August 2024 by adamaris
I was going to this kendra to grab a quick gift for a family member, and unfortunately I got into a minor car accident in the parking lot right outside the store trying to park before going in. I dealt with that and went inside to hopefully cool down and relieve the stress and shop a bit. The store was busy, and I already knew what I wanted and was just trying to grab it and get out so I wasnt making it more busy. The worker was rude to my family and I, I guess specifically a bit snarky, and we were already stressed and upset from the car situation, and we were hoping to receive some kindness after that mess. My receipt had the name Nicole on it so I am guessing that was who checked me out. I understand they were busy and trying to assist everyone, but it seemed that everyone was getting kindness except us.
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August 2024 by Rita Villanueva
Not the best customer service at this location. The associate Meagan was not very pleasant nor was she helpful with my purchases no customer service skills in my opinion. I did not feel welcome.
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June 2024 by Jenny Millar
Aileen is always a major help to me since the store opened! She remembers my name and is always so kind to help me out with any questions. I appreciate the customer service from her and everyone at this location!
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June 2024 by Pablo
Best Kendra Scott I’ve been to. The service is great and very friendly, they truly make you feel important and a valuable customer. I will 100% come back!
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March 2024 by Kris Martin
The customer service at this location was excellent. Eileen helped me pick out the perfect gift for my wife and explained all the differences in the products. Great experience!
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March 2024 by Elise Weisert
Thanks so much to the store manager Dani for amazing customer service! Everyone in this store is so sweet and helpful!
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February 2024 by Michelle Rodriguez
I LOVE the Merchandise and all Employees listen to what you want and help find the perfect Jewelry... I Highly Recommend this place ??
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January 2024 by Lenora S.
Been in the store dozens of times and have always been extremely happy with my purchases and the customer service that I've received. Today I had a different experience and it's still bothering me hours later. First let me mention that I've been running errands all day, it's cold outside so I was wearing jeans and a sweatshirt. The Fine Jewelry is located right inside the door. As soon as I walked in a young woman Meagan approached me, I explained I was looking for a birthday present for my niece. I saw a necklace that caught my eye in the case right by the door. She immediately asked me was I aware of the layout of the store and had I been in there before? I knew right away what she was getting at and I assured her yes I have, many times. She then went on to let me know that the jewelry on that side of the store started at $300. Again I already knew that. The cost at this point was not an issue for me. Eventually I ended up finding some bracelets for my niece. I picked out three bracelets and walked over to her and said I want to purchase these three bracelets. As she walked away she turned back to me and said you know these are three separate bracelets right? As if I was too stupid to know that I was going to have to pay for each of them. I was a bit taken aback and I just shook it off and went on and finished the transaction and left. Then I get home and find out that she added a donation to The Kendra Scott Foundation onto my bill without ever asking me if I agree to it. The kicker is it's only 4 cents. Of course no one cares about four cents. But I feel like she should have asked me. And had she asked me I probably would have donated a lot more than that. But the fact that you added money on to my bill without discussing it with me at all just added insult to injury to my whole experience. I still like Kendra Scott Jewelry and I will continue to probably purchase it, however I'll probably go to a different store and even if I go to the store I'll definitely never let this person wait on me again. I felt insulted and profiled because she judged my clothing and my appearance as if I couldn't afford to be in there. Girl your stuff isn't that expensive I buy jewelry a hell of a lot more expensive than this stuff.
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November 2023 by Bird Person
Alice was amazing !!
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November 2023 by Sophie H
I didn’t get her name, but it was a blonde, middle aged lady. Mimosas were out for guests, and I asked if it was okay to get one. After I poured the champagne, she said I was only supposed to pour it half way. I wasn’t informed of how much I was allowed to pour, but I apologized and she was just being passive aggressive afterwards.
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November 2023 by Maria Salazar
Loved it alot ❤️
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September 2023 by Mia Valle
My friend and I went into the store and there were mimosas and macarons available for guests. We were approached by a blonde middle aged woman who rudely asked us if we were purchasing any items as we were about to pour some mimosas. Not sure if she assumed that we were just going to drink and not purchase anything but we felt uncomfortable. We went in specifically to purchase some items and after that we decided to leave and buy online instead.
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September 2023 by Kimberly Harris
The absolute worst customer service ever. Noone greeted us. The young 30 year old Key Holder who claimed she was an assistant manager was condescending. There is no focus on taking care of the customer. None of the associates are following anystandard operating producites.ct
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September 2023 by Sophie Serrano
I didn’t get her name, but it was a blonde, middle aged lady. Mimosas were out for guests, and I asked if it was okay to get one. After I poured the champagne, she said I was only supposed to pour it half way. I wasn’t informed of how much I was allowed to pour, but I apologized and she was just being passive aggressive afterwards.
