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December 2023 by Waqar Hassan
Extremely rude customer service. Joanne is the worst person to deal with. Worst place to get your car stored. My car was towed twice, when I went to go pick my car up the battery was dead both times. They intentionally drained my cars battery just to make an extra $45.
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December 2023 by C J
I went with someone who had their car towed and the customer service was horrible. The older lady behind the glass was very rude to the man in front us and lied quite a few times. She said her printer was broken and couldn’t print out a receipt for him but when we went to the window she printed our receipt. The gentleman was not rude to her at all. She was laughing at his situation when he shared it with her and had an attitude while also calling him a racial slur. She is Hispanic and he is African American. I did take photos because she needs to be fired. That was completely unacceptable. You shouldn’t kick people when they’re down. It was no reason for her to be that rude. When we got to the window she was very short and sarcastic with us. She had an attitude with us but I’m not sure why. We weren’t rude with her at all either. It seems as though she is just a disrespectful person. If you don’t have transportation is difficult to get around especially in Houston. Then to have the place where your car is being held for whatever reason be rude to you, it’s just very sad. I hope they replace her. Keep in mind this is not the tow company. This is the place where they hold the vehicles that have been towed. These are two separate businesses.
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November 2023 by Harmony A.
Lisa attended to me at the front desk and was THE KINDEST and SWEETEST person ever she had such a kind soul and was very patient with me throughout my whole service. This auto storage is also one of the cleanest actually THE cleanest one that I've ever been to.
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November 2023 by JOSE CASTILLO
People like these shouldn’t own a business by far the worst experience I’ve had in any storage lot, I truly believe the positive reviews are friends workers or family members.I went up there a few days ago and kept giving me a hard time DONT let your car sit there once it’s in there take it out because they make it nearly impossible to take it out
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November 2023 by Wendy Zambrano
The staffs are very rude. They just care about getting money and wrongfully tow cars. The girl who answered the phone hang up on me 3 times before providing a phone number I can contact to get my car.
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November 2023 by Kathy Alfaro
I didn’t get the name of the girl that help me but she was young and had glasses, she had good customer service but the rest don’t. The old ladies have a resting b face and get bothered by simple questions beings asked.Super unorganized company as well, they don’t tell you where your car is, they just open the door and you have to go look for it yourself. We had a hard time looking for my car bc the panic button was not working.
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November 2023 by Krolt T.
I was served by an older Latin woman, with a very bad and rude attitude. He treated me badly, she threw the documents at me and it was very disrespectful. The place looks organized and beautiful. but people like her damage the status of a company. If she doesn't like her job she should quit and hire willing and nice people. I am an extremely respectful and polite person and I was disrespected by this lady who wears a jacket that says Staff
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October 2023 by R K
Staff here is very cold. Probably because they deal with unpleasant people since it’s a storage for impounded vehicles. Place where you’d rather not go but have to.
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October 2023 by Madeline B.
Extremely unprofessional and rude. Walked in to see the lady on the desk ignoring us while on facebook on her phone looking for speedo pictures of her ex husband. Then you have the other lady vaping behind the desk. Makes an already unfortunate situation even worse. How rude.
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October 2023 by Richard Parmalee
My was toad there but the staff was nice and quick.
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October 2023 by Ashley Bastas
Horrible customer service! My car was towed which they did not have a sign where I parked. I called the first number given and was told where my car was. Then I called the place where it was and this rude girl answered and said it was not in their system yet.They charged almost $300 to get it out and they left a dent on the car. Very unprofessional!
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September 2023 by D'Ambra Shuaib
I didn’t an expect positive experience since tow yards are notorious for rude unprofessional behavior which is why they work there because it does not require a higher education much less a GED. However, at the very least tell me where my car is located within the city dump of a “storage lot” so I don’t end up looking as dusty as the workers who work there trying to locate my vehicle.
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September 2023 by Yoni Babi
I am deeply troubled by their involvement in these exploitative practices. In my opinion, it is imperative for such actions to be declared unlawful within the jurisdiction of Houston. It seems that they consider themselves above the law, displaying a sense of entitlement. Additionally, I would like to express my dissatisfaction with their customer service, which demonstrated a lack of courtesy, an alarming demeanor, and unsatisfactory behavior. Finally, I would like to extend my gratitude to Lisa for her cooperation.
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September 2023 by Hafsa ashraf
They towed my car last night from my own complex. .they are very unprofessional..they also need to go to school to learn some more manners how to talk to their customers..
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September 2023 by Anishka Daneal
Nothing call customer service, they act very inhumane.They laughed the entire time & gave us a attitude. When we told the girl behind the counter we can’t hear her she said okay and didn’t repeat what she was saying n just told us we need to pay. When we paid they didn’t even have the decency to show us where our car is and just had us walking endlessly trying to find it. If I can give them negative stars I would.
