Joe Myers Mazda Parts

Most Recent Comments

• October 2023 by Nivia B.
  A very good dealership with very god sales employees that do their absolute best to get you in the car that YOU want. I have purchased one car from them and absolutely fell in love with it on the test drive. Would genuinely recommend them to anyone that is looking to get a solid vehicle with impeccable service to match.
• June 2023 by Gianfranco R.
  We had a really good service in this dealership. We took in the Mazda MPV for suspension service, and the employees were really helpful. The car was fixed and working like new 5 stars.
• January 2023 by Riot FiftyK
  Very Rude people, they will hang up on you for no reason and repeat after you call back. My friend tried to buy New Parts for a very expensive New Vehicle he bought from them, the Girl in Parts department hung up on him 5 times. Called and left message for a supervisor Jason Proios, he never bothered to call back. My friend had to go to another Dealer to purchase those new parts.
• December 2022 by Bob A.
  I've been using Joe Myers Mazda to service my Mazda3 since moving to Houston two years ago, and was very pleased with them for service. When I was hit and my car was totalled, I looked at several vehicles, and decided on either a Mazda3 or Mazda CX-5. My salesperson, Bryant Patcha, was (and still is) great to work with, very attentive and helpful. I now have my CX-5, and am very pleased with the vehicle and my sales experience. The only nit I have is that here, as with EVERY car purchase I have experienced, I had to endure the last-minute attempts of 'the finance person' to push add-ons on the buyer. I've provided honest feedback on this to my salesperson; whether or not that will have any effect, who knows.
• November 2022 by M R
  The receptionist hung out on me I tallk her in Spanish
• April 2022 by Ferdiansyah M.
  As of 4/19/2022, i have received personal contact from Sean Samuel and Ralph Samuel. The refund process for MPP was expedited and i accepted the explanation. Truth be told, without this last issue, I would in a heartbeat recommend this dealership to my friends and family (which i will do so in good faith). Thank you Joe Myers, Sean, and Ralph.
• February 2022 by Dennis K.
  Purchased my CX5 a year ago from this location , all went well. Have used their service department twice now for oil changes and was completely satisfied. Thumbs up
• February 2022 by Ryan B.
  Review for an attempted used car purchase by an out of towner. Originally connected through cars.com on an SUV I had been looking for with the right colors and features. Living about 5 hours away, I had to rely on the sales person to convey the condition of the car that isn't immediately apparent through internet photos. I asked the sales person to send me high resolution photos of anything that stands out. He send me 2 touch up bumper photos and said there were no other visible defects. I felt confident enough to book a flight down to Houston and take a Lyft to the dealership with the plan to purchase and drive back home. Upon arrival, I was shown a car with a filthy exterior. The sales guy knew I was flying in to see this vehicle, why would you not make it presentable?? Wasn't too fussed about it, but my wife was waiting for me to FaceTime her to show her a shiny car, which this was not. The biggest issue was how badly faded the leather seats were for a 4 year old vehicle that looked to have had 15 years of direct sun exposure. Then looking at the headrest, there was a big ole worn in head spot. Again, this vehicle is only 4 years old and costs $30k. My biggest issue is that I relied on the salesman to honestly convey to me any issues with the vehicle and he did not. I asked him if he noticed any of the issues I pointed out, and he said he did not. If you sell cars, people rely on your eyes. Be useful and try to help your customers. They refused to budge on the price to allow me to fix the issues, so I returned home empty handed after 2 one way plane tickets and 4 Lyft rides totaling $400 due to their poor communication. 2 stars instead of one because they seem relatively nice and polite.
• January 2022 by Murillo X.
  The first time I tried to fix my car there was in February. The key was not working on the door (but it was working on the contact). After 4 hours of waiting there, Larry (the service specialist) said they did not have the part they needed. Larry said they were going to order it and call me back within 2 weeks. Over a month passed and they did not call me back. I called them and the service specialist told me that the part was there and that I should just stop by on Saturday. I did it and this time it was Cliff working there. Cliff said they do not fix cars on Saturday and that they had no records of my car ever being there. After some discussion, Cliff finally found out that there was a part ordered for my car (despite they keep saying my car has not been there). However, it was a new key, which of course did not work because the key was not the problem - it was working in the ignition. So, Cliff said they need to order a new part - a tumbler for the door. Cliff said he was going to call me within 2 weeks. Of course, he did not. I called him before Christmas and he said he received the tumbler, but still need to send it to a locksmith. He promised he would call me prior to the holidays for me to pop in and get it fixed. He did not! Well, we are in middle January and I have already called 3 times. This time I am talking to Mike, since Cliff is out with Covid. Mike said that he has no record of my car being there for the tumbler. He promised he would call me last Monday. He did not (surprise!). In summary, Joe Myers Mazda-Kia has several issues from the wrong diagnostic of issues with the car, missing paperwork, responsiveness and commitment of the service specialists, and others. It is not about a specific employee, since I talked to 3 different people there and have been trying to get my car fixed for the past 4 months. So, be advised that this is what can expect if you need their help with anything. You may be better off buying from a different dealer, brand, and servicing your car in a different place.
• November 2021 by melissa h.
  Once you purchase your car here the customer service stops. About 3 months into my lease I needed to use roadside assistance which I accessed through the Mazda app. Apparently my old car had accidentally been entered instead of the new one and I was told my policy had lapsed and I would have to pay out of pocket for assistance. I called Joe Meyers and was pretty much told that I was on my own. No one was able, or indeed willing, to help me. Thankfully I was not in danger at any time in the several hours it took to trouble shoot and figure out the mistake on my own while the men in this office who sold me the car shrugged and said " I dunno". In addition, I discovered that the MPP program was misrepresented to me at purchase and is not at all what I was told at signing.
• October 2021 by David N.
  I recently ordered parts for my Mazda 3 through Joe Myers Mazda. I has been horror story dealing with the Joe Myers Mazda parts department. The two parts needed were not in stock. One part came in but it ended up being the wrong part. Both parts were reordered 9/21 and was I told delivery would be in 4-5 business days. Having not heard from Joe Myers I called the parts department 9/29 and was told one part had been received but they could not they had no arrival date for the second part. I called Joe Myers again on 10/1 and was again told one part was in however the other had not been received and they could not give me a delivery date. I was in the area of Joe Meyers on 10/4 and stopped to check on the delivery status of the second part and was told that NEITHER part had been received. I asked who would have told me, not once but twice the previous week, that one of the parts had been received. I can best describe the answer to my question as being a blank stare. I was then told the part I was told last week had not arrived would arrive in two, however, they could not tell me the status of the second part which I had been told the previous week had been received or give me a delivery date. Getting Joe Myers Parts on the phone has been frustrating if not borderline impossible. The parts department does not have a direct line. I called the number on my invoice which was a Joe Myers KIA/Mazda recorded message asking how my call should be directed. I was then transferred to Joe Myers Mazda and then to Joe Myers Mazda parts. The parts department does not answer its phone. The parts phone would ring a dozen times and then I was automatically transferred to the Joe Myers KIA/Mazda KIA/Mazda dealership message to Myers Mazda and then to the Mazda parts department. After going through the cycle 5 or six times I hung up and started to process again only to have the process be repeated. This occurred on at least 5 occasions. Twice when someone in the parts department I was greeted with "Parts, please hold" and after spending 15-20 minutes on hold my call was dropped. Good news is on 10/4 I did receive a call from the Joe Myers parts department that that had found the parts I ordered with no explanation or apology as to why earlier in the day the parts were no where to be found. As an add on comment I purchased a Mazda 3 in 2018. Joe Myers was the closest dealership but their pricing was not competitive with the three other dealerships I visited. Found the same thing recently when looking at purchasing a Mazda 5.
• August 2021 by Cindy B.
  We had driven in from a week long trip out west in our 3 mo old Mazda CX-9 we had purchased in MS. Our children live just a mile from the dealership. We needed an oil change plus while on our trip we lost both rear tire well trims the black rubbery trim for no apparent reason. We called made an appointment for oil change tire rotation. We discussed the rear tire well trim--- they said should be covered u see warranty because no sign of damage --- but parts would need to be ordered. Ok we'll deal with it at home. It had been over an hour so we were asking how much longer? He said all ready and BTW they had the parts and replaced the tire well trim! Great service !! Went above and beyond!
• May 2021 by Timmy T.
  Sean .... come back Gone down since he left, but I think the car service is fairly good, I think def overpriced but I think most designated car service places are. But their files on your services are horrible, keep all your receipts (I learned the hard way) ... you would think the cost of services that the customer experience would be better. It's not. So if you want overpriced repairs that they will lose your records so they don't have to honor warranties or what they say come here!
• December 2020 by Jason M.
  Back in 2000, I went here to buy my first brand new car - a Mazda Protégé. I was young and naïve, and I fell for every trick in the book. The one positive thing I can say was, I eventually learned from that experience on what not to do when negotiating for a car. The experience was so bad, I remembered, vividly, every detail for my next 4 cars - all of them not from a brand sold by Joe Myers. It did teach me on how to be a better car buyer. I decided to be in the market for a new compact crossover, and I wanted to test drive several models before I made my decision. I knew I had narrowed it down to a Rav4, Honda CRV, the new Nissan Rogue, or a Mazda CX-5. I went to Joe Myers to test drive the CX-5 to see how it compared to it's competitors. The test drive went well enough, and I even had them appraise my vehicle since I was there. I wound up not considering buying from Joe Myers for two reasons: One - they totally lowballed my trade. They offered $14500 and I eventually got $17500 from another dealership -- and before you say well that dealership raised the cost of the vehicle to offset the trade, I assure you they did not. I had two other dealerships appraise my trade during test drives and both of them initially offered $16500. If you want to be a better car buyer these days, get multiple bids from multiple dealerships and then let them bid for your business. Research dealer invoice cost of the vehicle, and research the dealer holdback on the vehicle. Use multiple resources online to get an average value for your trade in. Know these before you start talking to a dealership. Go to reddit and get on r/askcarsales and talk to people about your deal and ask for advice. The second reason I didn't go with them is because Joseph Munoz, while very polite and friendly, didn't email me with the preliminaries we discussed. This is a disappointment because I genuinely liked the guy and would have felt comfortable attempting to negotiate out with him. Before I left the dealership I asked if he could please send me an email the numbers we had been discussing so I could look it over. I did not receive an email from him. I did receive an email from Brian Hijazi asking what I thought of the test drive and I told him I was waiting on an email from Joseph with the numbers we had discussed so I could review, and his reply was asking for what my phone number was instead (it was further down in the chain from where we had been emailing back and forth). At this point, I realized that if I had went with Joe Myers, I was going to be in for a bad time again, and now that I'm older and wiser, I just didn't want to deal with a dealership like this. While everyone I dealt with was polite and friendly to deal with, I just felt like the issues of not following-up and not keeping track of your contacts was off-putting. Admittedly, I probably did go in a little biased from the way I had been treated 20 years ago, but the fact I had finally returned to this dealership after all that time was an amazing confession that I was willing to give them another opportunity. And it's funny, that building pretty much hasn't changed at all in the 20 years I was last inside it. If you want a more modern Madza dealership and be treated a little better, I recommend checking out Jeff Haas on I-10. And while I ultimately did not go with the CX-5 (or Mazda for that matter) the experience I had with Jeff Haas was better. And don't get me wrong, the CX-5 is a nice vehicle and you would get a lot for your money, ultimately the small cargo area was ultimately what took it off the list. TL;DR version - I spoke to multiple Mazda dealerships and Joe Myers offered me the least for my trade and was the most disorganized in terms of getting back to me. Their staff is at least friendly and polite. Also, the building is kinda old and icky.
• November 2020 by Stephen K.
  I just relocated to Houston 6 weeks ago from New Jersey. I've owned 3 brand new Mazda6 GTs in the last 5yrs(all bought in NJ), but I'm still a loyal Mazda customer regardless of where they're bought. When I arrived here I noticed that my GPS needed an update(simple thing, huh?). I'm in Houston now cuz NJ is totally corrupt and the governor has had the state pretty much shut down since February causing me to lose my job and home. So being money was extremely tight, and being a loyal Mazda customer, I found this place to go ask for a complimentary update for my GPS, and in exchange for doing me a favor, I stated that I will bring my car here for all servicing. I was told "No, we don't do that here, and we don't have a card reader to update it" Don't have a card reader? Don't do GPS updates?? ALL dealerships have card readers and ALL dealerships back home update your GPS if requested!! I feel like they insulted my intelligence. If that's the courtesy they give Mazda owners, I'll go to another dealership. Oh, and FYI Joe Meyers, I'm buying another Mazda soon, BUT NOT FROM YOU!! GO SCREW(I'm trying not to use any profanity) This is a shady place and after reading reviews, I don't think I want them touching my car