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October 2024 by Maribel Hernandez
I usually come to this store because it is close to my job, I just want to put a charm in, say, many excuses for not making it, and finally, they made it but I decided buy 2 more charms and the guy was so rude and they say I no have no body the lady go to lunch ,just 5 minutes after put my first charm , now i so disappointed about this store
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September 2024 by Roxy Chen
They are really good but I don't like that they are very slow.
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August 2024 by Zaina
Great store and nice staff! Never had a bad experience here :)
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August 2024 by Ronee Robbins
I’ve been excited to come here after seeing the jewlery on tik tok, i live in Georgia and we have no stores. I decided to visit this location while on my trip to Houston. Walked in and was not greeted. Cool, maybe the associates are busy. Continued to walk around and browse for another 10-15 mins, still was not greeted and nobody asked if i needed help. Another lady (lighter complexion) came in and was greeted and helped immediately. This left a bad tasted in my mouth and i decided to leave and not spend money at a place like this. Maybe because i was dressed down they felt like i couldn’t afford the jewlery. I guess they’ll never know what my actual budget was ?
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May 2024 by Deb Parker
Wow! I haven't been to a James Avery store since they had the one in Highland Village. This location is fantastic! Well organized, no lines, quick friendly service. Completely changed how I feel about going to their stores. I have always loved their selection. Now I love going in to browse and try things on again!
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May 2024 by Brianna Daniels
Adrian was very helpful
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January 2024 by Aaron
My favorite James Avery store location. Can't beat the uptown scenery around it. Workers are nice and very helpful.
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January 2024 by Ashley Johnston
The crew, staff members at James Avery on Westheimer are awesome! They are very patient and friendly. The best experience I have had at a James Avery store. This location will be my go to store now! Thank you Amanda, Ashley, Emily and Adrian!
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January 2024 by Leah Lumpkin
The day prior to Christmas eve my BF decided to surprise me and stop at this location to make a purchase. Very eager to start a charm bracelet we entered the store and immediately noticed there were 3 associates on the sales floor congregating. Not a big deal however, they didn’t greet us upon entering (not even a “welcome in” or “Hi”).We begin to walk the floor and look around (which is a little confusing if you have never shopped there before). I noticed a customer came in immediately after me and the same floor associates who didn’t acknowledge me greeted and met this customer at the door (1/3 of the lady’s … the other 2/3 stayed behind and continued talking amongst themselves) and began assisting her. I am an African American female, the associates and the customer were Caucasian females, I couldn’t help but ask myself if I was overlooked due to the color of my skin, but I gave them the benefit of the doubt. Two more customers entered the store and like the others they were greeted and even assisted although no purchase was made. I began to feel so uncomfortable to the point I asked my BF to leave the store IMMIDIATELY and go elsewhere since we were not worthy of acknowledgment/assistance. . . After a long day of shopping this was our last stop, and we were less than 3 miles from home, so he convinced me to just show the ladies grace.After 12 minutes of walking the almost EMPTY FLOOR we begin to just stand in line (which I learned is uncommon; a sales associate should assist and notate the pieces/ style of interest and then they will lead you to the counter for final purchase) hoping to get some sort of help. After waiting in line at the counter for an additional 9 minutes with a very disturbed look on my face an associate came from behind the counter and FINALLY asked if she could help us with something.While completing my purchase I couldn’t help but notice another African American couple entered the store (AND DID NOT MAKE A PURCHASE) they were dressed in designer accessories and they were also greeted upon entry and eagerly followed around by the same floor associates who originally ignored us. Saying this to say I’m not sure what the problem was or why they didn’t think it was appropriate to service us. Maybe it was simply because we were dressed down in sweat suits.I am honestly not a person to leave a review but the way I felt I was treated was unfair to say the least. I wanted to share my experience with other people who look like/dress like me or who could possibly face this same treatment. People who come into a merchant shouldn’t be judged based on ANYTHING you simply help them because THAT IS YOUR JOB. IN VERY SIMPLE TERMS THE EMPLOYEES WERE VERY PREJUDICE and because I looked as if I wouldn’t spend money (however that is supposed to look) they felt it was appropriate to disregard me.If it were up to me, I would’ve left without purchasing ANYTHING and I DEFINITLEY WON’T be BACK!!However, … If you do find yourself in this location Melanie was the associate who finally helped us and assisted with our $350+ purchase. The only reason why I gave 1 star.
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October 2023 by WTH Films
Great service and excellent work.
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October 2023 by Jenyale Corojai
it was ah lovely experience qith the ladies they helped me ir was awesome
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October 2023 by Maru Flores
It is my favorite store for silver, its designs are very beautiful and very good customer service ? at ??
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October 2023 by Canotstria Traylor
Wonderful customer service.
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October 2023 by Garth Beaumont
Top notch!
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October 2023 by Georgina Copeland
Excellent Customer Service. James Avery is a go-to for gifts (and myself) as the quality never disappoints.
