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September 2024 by Santiago Gomez
Mr.Salas provided me with outstanding service. Very well informed and didn’t mind at all walking me through the various options provided by IBC. I recommend asking for him and his services with IBC bank.
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July 2024 by Sergio Salas
Great bank
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April 2024 by Mackenzie DeSive
Every single time we walk into our bank, it’s at least an hour and we leave frustrated because they can’t ever help us with what we need. Can’t even get a voided check… not this location specifically, just the whole business. An hour of our day wasted and it took 3 employees to say “we can’t get you a voided check because your account wasn’t opened here”. It’s the absolute bare minimum for a bank to help with DIRECT DEPOSIT FOR YOUR JOB…. I’m literally baffled at how bad this is. I’ve been with IBC since I was a kid and it’s so bad we have to switch.
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April 2024 by Michelle Perales
BAD SERVICE
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November 2023 by Rose Remington
if i could give less than one stars i would!!!! i’ve worked in customer service all my life and they have terrible customer service. what happened to catering to the customer? especially when i’m trusting them with my hard earned money. i can’t speak for everyone, but the few employees that helped me were incompetent and racist! i had to literally do everything just for them to give me my funds even threatened to have security called on me. the ladies helping me out were super passive aggressive and then were shocked when i gave them a taste of their own medicine. will be finding another company to bank with asap!!! we work hard for our money and we should be able to have funds available to us.
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August 2023 by isabel martinez
I am extremely frustrated with Ibc. you call their office (the number to the local office) only to be told they're transferring you to the customer service line but there's no way to call customer service directly. The wait is always at least 5 min. Their hours are from 8:30-5:30 so if you work 8-6 then you're not able to talk to anyone. If the operator transfers you to an associate, the phone rings for 1 minute and no one answers. Most office are closed on Saturdays so you can't go on weekends. I deposited a check on Tuesday and was told that it would be posted today and it's not posted yet. I am traveling out of the country tomorrow and have no money because they haven't posted the check to my account. It's obvious that IBC does not care about their customers because they do not offer support outside of banking hours.
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January 2023 by Charle (Carcarman)
This place is horrible along with corporate and management
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November 2022 by Jose Luis Cubría
Perfect
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October 2022 by Brittany Bly Founder, Pop Shop America
Disorganized, dishonest, liars, scams galore. This is not a trustworthy business. I would not know where to begin to write out all the problems I've had with IBC over the last year. But my full complaints will be sent to the State's Attorney, FDIC, BBB, and more. For the sake of time, just please do yourself a favor and consider anyone else. Don't trust these scammers and liars.
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June 2022 by Versan Aljarrah
Why don't y'all ever pick up the phone????
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December 2021 by Alex Lewis
Don’t. Just don’t.
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March 2021 by IRISH COWBOY
Miss Natalie M . Fox is the Lady..... always on her feet for this financial institute. Great Service.
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January 2021 by mike joslin
Long wait only one teller working ....patience always a virtue
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July 2020 by Keal N
They are money hungry and charge for everything. Do not bank here. Management is extremely rude.
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November 2019 by † Jorge Cortez †
? not working, or empty
