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April 2024 by Chau Tran
Never had an issue until a teller did not do their job properly.
My elderly mother did a withdrawal. The teller gave my elderly mother more than the withdraw amount.
Then I got a call from the teller who made the error telling me to tell my elderly mom to return the extra money or they will take it out of my elderly mother's account.
I keep saying elderly because she got a ride to this location. She cannont drive and now is tasked with correcting an employee's error.
IF you were a cashier, anywhere else, the onus would be on the employee NOT the customer. It is your job to count the money accurately.
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April 2024 by Horace Yelling
Ibc has got to be the worse bank in Texas. They bubbled my tax return check then the ATM ate $122 and put me In a financial bind that I had to go through cause the bank wouldn't help me at all and it is just $122. So I say that to say this ibc isn't ready to deal with day to day issues so they sure aren't ready to just deal with anybodies money cause day to day issues happen everyday...They need to update their procedures...
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December 2023 by jennifer kovachik-lopez
Horrible customer service! I don’t recommend anyone do their banking here.
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October 2023 by Felicia Salazar
Employees are pretty nice. I never had an issue. But I’ve only had to get a card replacement.
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August 2023 by Jorge Flores
ATM didn’t work for a withdrawal. Don’t waste your time. Had to go to Wells Fargo.
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July 2023 by Klarissa Flores
20 minutes to receive me and another 10-15 to return back to me. Ridiculous
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March 2023 by Michael vanmeter jr
I had a Wonderful visit at MY Bank. Got what I Needed and Was extremely happy Love you guys!!!
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August 2022 by C. Salinas
Very helpful. My dad's bank
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August 2022 by Shawn
Very slow in assisting you
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August 2022 by Amaro Guerra (Karen Guerra)
It's close to me and they serve you very kindly. Thank you. They also speak Spanish.
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August 2022 by julio elias
This ppl run the bank like if is their bank I been here waiting for about 46 mnts manager walk around nobody ask me if I need help
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July 2022 by Sandra Baldon
No I be answers the phone. No recorder that answers either.
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June 2022 by C. Salinas (css)
Very helpful. My dad's bank
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May 2022 by Russ Carver
Always very friendly and professional when I come to the bank. Really appreciate their attention to detail.
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December 2021 by Lizzy Lu
The manager “Ruby” or “Rubie” at this Woodridge is trash ...she doesn’t know how to manage appropriately
