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February 2022 by Rachel S.
Totally amazing location with exceptional customer service and a killer blinds, shutters & shades department I must say!!!
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January 2022 by Nikiba J.
I visited The Home Depot because I was looking to change out the handles on my bedroom dresser set. It's not that easy to just pick out some new handles and screw them on, especially if the screws that come with the handles do not fit the dresser holes. Nope, you have to have screws that not only fit the new handles but the new handles screws have to fit thru the holes of the dresser. I originally picked out handles at Lowes but the screws would not fit the holes of the dresser set. Now I know it does not sound difficult BUT it is. I've been to Lowes twice with no luck so here I am at The Home Depot. I'll just purchase another set of handles, NOPE not today?! Here at the Home Depot, you can't just pick out hardware they have to be ordered. Cool no problem. YES, it is a problem when the ONLY person in the entire store that does the ordering is out for the Holidays. Does corporate know this? This is loss of revenue. I need 13 handles, do the math when a handle cost is $7 - $15. Ok New Covid Era, I'm not disgusted I'll adapt.
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December 2021 by Märitërë Y Jesús Pérez
I just went to Home Depot for some paint and other stuff- one can fell I don’t know if it wasn’t close properly but anyways mu crocs had paint alotttt, but I had a good service one of the girls from Customer Service and I guess it was her manager that helped me cleaning my shoes they went to go get some wipes and some spray to take the paint off my shoes and they came out really nice they are so clean now and she even help me clean one of my shoes not everybody does that. That was so nice of her. God bless you sweet heart! And thank you once again.
I forgot to ask her name but I hope she sees this post-
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October 2021 by Nicholas D.
I have never been so humiliated as I was when the delivery of my fridge was to happen. I was already stressed enough to make this happen including a water connection installation. When the delivery men arrived, they balked at the copper they saw and refused to connect. When I got upset about that a little bit. The main delivery man threatened to not deliver the fridge up to my apartment. In effect, he held my property which I paid for hostage, and after the fridge was finally brought up, he left a cord and no attaching the fridge to any water source though I paid for it. I will never order anything from not only this Hope Depot but from any Home Depot location anywhere and perhaps not even order from any place anything that requires any employees to deliver anything anywhere. It is not worth the humiliation of having my property held hostage and being told I had better not be the slightest bit upset or I won't get the property I paid for. That your company or any company hires such people is disgraceful! Your location deserves to be shut down, your company's assets audited, and the whole industry needs to be better regulated before I will trust anyone with any delivery ever again.
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September 2021 by Williams Cubias
Amabilidad y profesionalidad más articulo de primera
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September 2021 by Julieta Beatriz Melgarejo
Really nice people
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July 2021 by Lou C.
Like everyone else here. I dislike The Home Depot on Sam Houston Parkway in Chinatown. I tried really hard to avoid shopping here and drive as far as 20 miles away to buy something after I touched and felt the merchandise. Last week, I was just here to replace some decorative pots for my patio. Inventory on the app says 6. I went to Garden Center to get 3. Guess what? They have 6, but 4 of them are cracked in the rim. One was soiled and one has latex paint on it. So I drove to Northwest store to buy them. The return service desk was ridiculous. When I saw 6 people in line, I left to wait in my car. Because of social distancing, the line went out to the door. When I came back, one person was being helped, one person was busy on his phone completely ignoring my existence and last one having conversations with her coworker. She waved at me as she was ready to help me. But they kept talking as the other lady had mask on her chin. Thank goodness for the plastic fence. She had not spoken a single word to me, including thank you I almost thought this service should be replaced by outsourced call center agents via computer monitors. I saw they finally got online order locker. Since I had terrible time with online order at all Home Depot stores, I said don't bother. More bad experiences were after the start of Chick-fil-A appeared in the parking lot. Those day laborers crowding the entrance to cause cars backed up to the street. There was no way to drive into the parking lot while dodging from fast moving traffic on Beltway feeder road. There was no law enforcement or management around to stop them or move this activity to a different entrance. I understand someone has to eat and someone wants quick helper. But come on, move away from the entrance.
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April 2021 by Michelle M.
There were 5 people at customer service. Only 1 cashier was working while crystal was gossiping instead of helping the customers, walking around & acting like she was busy. A customer behind me got frustrated & finally called for their attention and thats when they decided to help. Didnt even take 4 minutes to return my item but i had to wait 25 minutes to get someone to help me. It's ridiculous.
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February 2021 by Eduardo Martínez
Love the pro desk staff. Specially Cecar . Always gets the job done ✔️
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February 2021 by Eduardo Bonilla
Love the pro desk staff. Specially Cecar . Always gets the job done
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February 2021 by Drew M.
Loading crew is legit. I bought on a grill on a whim and it wasn't going to fit in my suv. Loading crew noticed I was having issues and quickly dissembled minimal pieces to get the grill to fit while minimizing the time I would spend the reassemble.
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November 2020 by Alan S.
When I was at Home Depot I saw a sign saying they do installations. Given that I've always had success with whatever I need at Home Depot I figured this would be a great way to go to replace a patio door. I talked to an employee who put in an "order" for an install. I was called when they were going to come by. All seemed to be going well. Someone came measured the old door and left. No estimate no nothing. I was told I'd get a call in 48 hours. After a few days I try calling and no one is able to help and I'm told to go to the store in person. So I go to the store in person and the employee fills out a bunch of stuff on the computer and tells me that this could have been done on the phone. I pay for the materials and install. I should hear from someone in 24 hours or so to schedule. Days go by and nothing. I call multiple times and keep getting sent to other extensions or given other numbers to call. I get told to go to the store again! Then once again, transferred to someone else who says the employee entered the stuff wrong so they have to fix it before the installer can do anything. I should hear something by the end of the week. Why do I have a feeling I'll have to just call them again next week?!?
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November 2020 by D N.
This location needs to provide more lighting in the parking lot area. It's a safety hazard when you can't see anything until you're close enough for your car headlight to illuminate what's in front of you. You can't see Potential dangers like stray shopping carts that might be in the middle of the lane, a customer walking to the car or employee retrieving shopping carts. Another potential danger is not seeing if there's someone lurking around your car waiting to rob you. I personally don't think it's safe to shop there at night when there are not enough lighting
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September 2020 by Kevin G.
I placed and order for delivery, and when the Third Party delivery services the product was short. The drivers said " I dont work for Home Depot" I then called the store and they told me it would be taken care of. ON Monday, I called the store again and was told I wild need to pay another delivery fee to get the product I ordered and already paid a delivery fee for. Then Tiffany, the Manager got on the phone and assured me that the product will be delivered by a member of her staff. Five (5) minutes laster I receive a refund for what was shorted on my order. This store needs a lesson on Customer Service and Honesty. Will NOT shop her again. I guess I can always move our Commercial Account to Lowes!
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July 2020 by Chau H.
I am very disappointed in the customer service at this particular Home Depot. My brother-in-law who immigrated to America from Vietnam in late October 2014 tried to make a living to support his family so that they can live the American dream. He works on houses in the blazing heat, sometimes with no air conditioning, and shops at Home Depot a lot for the houses he work on. He even has a membership credit card at Home Depot. Unfortunately today around 12 noon to about 12:30 pm, he thought that a fellow Vietnamese middle-aged man who works at the Home Depot can help him since Home Depot hired this Vietnamese speaking employee (I would assume to assist Vietnamese speaking customers). When my brother-in-law asked him for help regarding a product he needs to buy at Home Depot, this Vietnamese employee at this Home Depot responds in a condescending tone, "You don't speak English why would you come to America??" (He stated that to my brother-in-law in Vietnamese, yet he could not help him in Vietnamese). I hope the manager or Home Depot reads this and reach out to me and hopefully can address the issue to the middle-aged Vietnamese man who works there that being condescending to someone who just came to America to work hard for his family does not deserve to be treated like that. Imagine how his son felt when he found out his hard working father was treated this way for no reason at all.P.S. I asked my brother-in-law for the name of the specific employee, but he did not want to give me the name because he was afraid the Home Depot employee might get fired which is not what he wants. We do not ask that anyone gets fired, but that the issue gets addressed and an apology is made. Thank you.
