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February 2024 by Just Talk With Melanee
I am very upset and disappointed that my IHG Membership account is not reflecting the "late checkout" option. Secondly, I was wrongfully charged for something that I was not told prior to, that it would incur an additional charge. Further, it was extremely late and not needed anymore. The "Customer/ Guest Service" here is extremely mediocre, dry, and isn't accommodating at all. They didn't even tell me that breakfast was included with this stay! Staff excluded pertinent information regarding perks included in our stay at this Holiday Inn Express hotel. Currently occupying the room! I feel like we aren’t getting all that we paid for with this hotel.Rooms: The rooms are very well decorated, open, generous in size, extremely clean, clear, and odor-free.Safety: Great sense of safety here (inside of room) and around the property.
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January 2024 by Faith
After a long ride, it was a very peaceful and convenient place to stay when away from home. The room was very clean and very comfortable. The staff Victoria was very kind when calling to reserve and helpful with anything I needed also gave a few suggestions of areas I may like visiting for my weekend stay. She’s amazing we need more people with the customer service that was provided by her . In the evening Brandon with the black button was a doll with assisting me with extra bedding I needed. Very cool guy he’s very sweet and professional I loved his helpful attitude. With that kinda of treatment I felt more than valued as a guest/customer both 10/10. I recommend staying here. I felt very safe inside and outside. The complementary breakfast was great. Smells fresh and the staffing is awesome. We will be back! Thank you for being a great part of such an awesome weekend.
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January 2024 by Eduardo Guzman
Clean room, everything in its place and reception was professional.
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January 2024 by victoria urbano
High quality recommend for everyone!
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December 2023 by Makaela McCoy
Lady in the front with the blue hair has a nasty attitude for no reason. When I came to the front desk the blue hair girl and another lady were there. Blue hair didn’t even look at me or acknowledge me. The other lady took a second to say anything she kept looking at blue hair then she helped me.Morning of check out I asked if I could have a late check out. Blue hair says it’s only for rewards members. I said “ I am a rewards member” blue hair says “well your not in the system” with an attitude quickly. She has no customer service skills the correct thing to say is “may I have your rewards number I don’t see you in the system” Once she got my number she said she’ll give the late check out and hung up. 30 minutes before late check they send a wake up call. I didn’t not need nor ask for a wake up call that was unnecessary and rude. Wake up calls aren’t given unless requested.I have stayed here other times and she always has a stink look on her face and is not approachableThe other day at the front desk with long hair was nice and the night time front desk Hispanic man is nice.Housekeeping comes too early at 9:35amCable didn’t work in room.
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October 2023 by JAMES KELLEY
Wonderfully clean ! Jeff at the front desk was on his best game ! If there were more stars ,I'd give them more ! Definitely staying here next time also!
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October 2023 by Bryan Harris
Awesome hotel for a great price!!Hotel has hot breakfast, gym and outdoor pool..Located close to several restaurants.
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October 2023 by Sandra Rivas
Great service. Clean and comfortable rooms. Great variety in
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September 2023 by Alejha Janae
The lady who helped me… I guess because I lost a little weight and I had a lil make up on she felt like I wasn’t who I said I was on my Id I came ALLLL THE WAY FROM FLORIDA and I CALLED BEFORE I CAME and when I got there she told me it wasn’t me on my Id and I ASKED IF I COULD TAP MY CARD SNAS SHE SAID YES WHEN I GOT THERE SHE DECIDED I COULDNT I GUESS BECAUSE SHE THOUGHT I WAS AN IMPOSTER I HAVE TO SLEEP IN MY CAR UNTIL TOMORROW… out of town where I know no one thanks a lot lady for the dusty service and lies I will never stay or even walk into a holiday inn if I was white I’m sure I wouldn’t have been mistaken for an thief or fraud or whatever the reason is she decided to back peddle on her over the phone conversation… lil dusty thanks a lot
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August 2023 by Tammy
Great hotel with friendly service. Ever thought of putting a shelf or table outside the rooms so you have a place for your drink when digging out the key card.
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August 2023 by Mike Smith
Great place to stay! Super friendly staff! Great breakfast and close to the highway and restaurants!! I definitely recommend this one!!
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June 2023 by Veronica V
I am extremely picky about where I stay. I have mold and water sensitivities. This place was exceptionally clean from the lobby to the room. Great price for what you get!Rooms: Exceptionally clean!!!!Food & drinks: Tons of food options within your fingertips.
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June 2023 by Shirley Cooper
I didn't stay here, but my brother did. The guy at the front counter was very nice and the lobby was really nice and clean. Looked like a classy place.
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May 2023 by Jessica Switzer
Booked a room with Holiday inn online and drive four hours the next day for them to call me just to say sorry we rented all our rooms. Also something about house cleaning not cleaning rooms. Will never recommend them again.
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April 2023 by Brent B.
Bathroom was filthy. Body hair in shower and on floor. No possible way it had been cleaned. No way. No recognition for status at check in. After seeing tub, tried to call down and phone just rang and rang. Went to desk - nobody there for 15+ minutes. Tried to email GM twice - no response. I would NOT stay at this property ever again.
