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June 2024 by Bianca E
I would politely like to teach the entire staff about customer service skills and how to communicate with people in general…?Y’all… just learn how to talk to people and let your customers finish a sentence so they can tell you what they need. Act like you want to help them? I was helping my boyfriend find a suit for a wedding. I asked one of the guys if there were any vests, before I could even ask, (literally I did not get any words out) he said “there up stairs” exactly like that, completely cut me off. So I just assumed he heard my bf and I talking about vests for suits. We went upstairs and it was all women’s clothing. So we came back down. Asked another lady, she said “no and there is no extra stock in the back, everything we have is out.” She was standing behind the registers doing nothing but standing next to the other workers. Mind you, those registers were closed. The guy who answered me was also beside her. We looked around the first floor again and found about 4 vests. So they do have them. Later we wanted to check out, we go to the registers on the first floor because at the time we didn’t know they weren’t working. We were told very abruptly, “ these registers don’t work! Go upstairs!” We said okay and she replied “thank you”. As though that made it more polite lol ?. Just say, “excuse me, (while you’re near the person), these registers are closed now but you can check out up stairs”. That simple. The women’s floor was messy compared the men’s floor as well and after my experience I didn’t bother to buy anything from there. Thankfully my boyfriend found two suits and I was able to help. This occurred 5-22-2024
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May 2024 by Gina Benton-Dempsey
I Love H&M!
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May 2024 by Valeska Arteaga
I needed help to return a blazer l bought a couple days ago and James helped me find the right size and exchange the blazer for the right one! I was running late for work and he helped me it made everything so easy I’m coming back for more work clothes!!
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May 2024 by N T
Today 5/2/24: the closing manager (i assume) - Hispanic/latin man was very rude. I was returning something and I tried to bring up the receipt through the app (based on the cashier instructions). It only gave me two options & not the barcode. The cashier, who was pleasant, mistakenly told the manager I did not have the receipt. I ended up finding the receipt in my email. I did correct what the cashier said but the manager did not let me explain myself. He starts to belittle me and inform me about stuff I already know about returning without a receipt. I tried to explain myself and he kept interrupting me. I got frustrated and stayed quiet. I did not engage with him because it was a pointless conversation. He tried to antagonize me by saying “you seem upset. I don’t know why you’re upset when I’m telling you the rules”. Then he later tells me oh you should have been ready for next time. Very distasteful attitude. The job of a manager is to mitigate consumers/customers from getting more upset, instead he did not.
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April 2024 by Brook Montana
It went smooth the floor employees were very helpful
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February 2024 by Muhammad Ali
Found everything what I was looking for
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January 2024 by Khanh Nguyen
The fabric quality has certainly gone down a notch. Color choice is too few with more silly design, prices can be softer than direct competitors like Zara
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January 2024 by ini AK Channel
Best collection of H&M in Houston
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January 2024 by Nicolas Filip
Very ? sad. I asked for pants long, size 30, and the store employee said they are not carrying in size 30 long; they only start with size 32... and I wondered if the store discriminates against short people.
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December 2023 by Michael Nyarko
The cashier was very professional.
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November 2023 by Maithe Rodríguez
Cute seasonal clothes at a good price
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November 2023 by Lore Agoytia
Always low prices.
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October 2023 by Astrologer Saidev
OK good but old stocks
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October 2023 by Bobby Braunworth
Big selection. Good staff
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October 2023 by Link 24
90% women's apparel
