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February 2024 by Aftab Lokhandwala
The staff is helpful however the hotel is not designed to take care of people who may have issues early morning before 8am. Overall the hotel has good amenities but they could be maintained better. 2 out of 3 treadmills are out of order and the third one makes a lot of noise. The room has all basic requirements which is goodRooms: The room is good with a fridge, coffee maker, microwave and Iron for the clothes. Convenient for long stay
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January 2024 by Briton Condellone
We hosted an event and was very pleased with the service and the flexibility from the team. We heard the food was really good overall a really great service.
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January 2024 by Amadeuss Daniel
I give this hotel 5 stars. I was given a room for 2nd floor and I encountered no issues.The only reason it gets 4 stars for service is the policy of paying for the continental breakfast which is very low quality compared to other hotels which offer better options for free. However the staff has been very helpful and the room I stayed in was clean. Again, this is based on my experience only. They also have (like many other hotels) a deposit of $75 per night which I guess is 150 for 2 nights and so on which for me got refunded the second day.
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January 2024 by Jennifer
Checked in online. Got to the hotel and there was no reservation they could find under my name. I gave my confirmation number and they found it. I had to give all the same information that I gave online, so what’s the benefit of checking in online?Then after going to a company banquet at the same hotel, my key wouldn’t work to get back into my room. I went to the front desk and the receptionist said there was no record of my stay and no one checked into the room I was checked into. I told him there must be an error in the system because my belongings were in that room. He proceeded to argue with me and just kept saying there is no record. The manager came to the desk and finally just reactivated my key.While at the front desk, a couple came up saying their catalytic converter was stolen off their truck while at the banquet. The manager informed them that unfortunately their parking lot cameras were not working.This is the worst hotel experience I’ve ever had and would never return to this Hilton.
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January 2024 by Brandy Carper
I’ve been staying at this location on and off for the past 3 to 4 months. Ivy at the front desk is amazing! The customer service is great and very professional. The staff made sure that all my needs were meet. I would definitely recommend this hotel.
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January 2024 by jesfierro
Decent Hotel very clean and close to downtown of highway. They have breakfast for a fee normal stuff like omelets and fruits. Had dinner was not bad good burger and loved the Buffalo wings, very delicious. Staff was attentive and polite. Only issue is nothing really around it close like other restaurants or stores couple of miles down the road. But nothing a uber ride cant fix i guess. I recommend it plus price was good for Hilton.Rooms: Clean comfortableWalkability: Nearby restaurants
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January 2024 by Aj Jones
Be aware this location charges a $75 dollar per night deposit and holds it for 3-5 business days even with a credit card payment. It’s the principle for me: the room has been deemed in tact, reused by another guest, yet they’re still holding the deposit while collecting another one from a new guest… Hilton used to be better than that.
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January 2024 by Poli Rangel
Comfort and business
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January 2024 by gustavo facio
This was a disappointing experiencing. I did my reservation 3 week ago and requested a 2 queen wheelchair accessible room with roll in shower and another room with 2 queen beds. I call the hotel four hours before arriving to confirm my rooms and they told me that the wheelchair accesible room was a one king bed. I told them that I requested a 2 queen, and they denied it even though I had the email proving it. The costumer service representative was kind enjoying help me find an accessible room with a sofa bed. When I got to the hotel they charged me almost double for each room and they said it was a security deposit which no body told me about. I was really tired because I had been driving for 16 hours, so I pay and went to my room. The bathroom was not accessible and there was no was I would be able to use it. I asked the receptionist to cancel my reservation and return my money. He was busy with other people and told me that the money will be back on my account the next day. I return the keys for both rooms and went out to find another hotel. It was 10:00 pm. When I was heading to my car someone that follow and asked me for my name and information saying that he worked in the management, but he looked more like a security. I told him that all my I fo was already with the receptionist. The next day a checked my bank account and I found out that they only returned the money from room. They told me that I only canceled one room, and they returned the money as a "courtesy". He told me that they will charge one night because I canceled. I explained him that I canceled because they did not provide the service they promised when I did the reservation. He said that I had to pay for one night and that there was nothing else to do.So I ended up without hotel and paying $138 for a room I did not use.
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January 2024 by Aaron Parker
One of THE worst if the THE worst hotel experiences I’ve had…it was to the point where I had to go above the GENERAL MANAGER just to be heard ! First off , there was ONE , only ONE, front desk women (Ari) who did not have the power to make changes but yet still made sure to be very courteous toward me and my friends staying there. Towels were NOT thoroughly cleaned and had to use most of them for the floor due to shower leakage anyway. MANAGEMENT staff was horrible and the GENERAL MANAGER basically told us if we didn’t like it we could leave. Flat out! After calling three times about the ventilation system in our rooms they FINALLY was able to switch our room (A DAY BEFORE WE HAD TO LEAVE) and the ice machines on 4 out of their 8 floors were broken. On top of that we spoke to multiple people about the incidental fees before arriving and we were told it would be $140/person and when we arrived we were told their systems updated 3-4 months ago and we had to pay $300/person and that we just had to abide regardless of THEIR errors. Seems they don’t understand how budgeting works in a situation like this. Management did nothing to soothe things over so I had to reach out to corporate who should be reaching out to me soon so I can see what kind of operation is going on here at this specific location. Don’t book here until management is changed to be very honest.
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January 2024 by Natalie Caldwell
New place for us. We'll be back!Rooms: Very comfortable. Comes with a small fridge, microwave & coffeemaker.Safety: Parked under a light pole & could see the car from the room. Able to park very near the door. Perfect!Walkability: I have to use a big, clunky walker. I had no problems getting around. Low thresholds and no bottlenecks in the room.
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January 2024 by Eric Johnson
One of my worst experiences at a Hilton Garden. Room was very noisy and had problems with the vent, the workout facility has a joke - two of the three treadmills broken (no sign listing this) as well as one of the elliptical machines, WIFI intermittent at best, and inadequate staff in restaurant. Gave up after waiting fifteen minutes. About the only positive was the location of the hotel. Aside from that, it was a complete and utter disappointment.
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January 2024 by Michael Lumpkin (Lumpy)
It's a Hotel! It's no Travel Inn!
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December 2023 by Zay
The Hilton Garden Inn at Northwest Freeway did an excellent job with coordinating a Wedding Reception taking place at the Banquet Hall on Sunday, November 12th @7pm. The entire Sales Team, especially one two of the managers, Iffah Qureshi and Rocio Olvera did a wonderful job of talking with multiple vendors for the event, general communication regarding specific logistics, and overall accommodating people residing in the hotel. Excellent customer service and 5/5 quality for assisting others.Rooms: Rooms were excellent quality with clean sheets and bathroom essentials placed everyday.Walkability: There was a lot of space in the hotel and the internal staff assisted with maximizing space for the event so all guests could walk effortlessly.
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November 2023 by Raina Zhang
DO NOT BOOK! WORST EXPERIENCE EVER! We picked this hotel because it’s pet friendly and we made a reservation 2 days before our trip through Hilton Honor and prepaid in advance. We arrived at mid-night and were told our 3 nights reservation was canceled due to fully booked. The front desk said they cannot reach out to us because they don’t have access to 3rd party to get our information, and they waive the cancellation fee. We checked the booking condition it still shows booked at that time when we talked with front desk lady, and she said they just work on their own website and doesn’t have responsibility to let other party know the status. I’m not sure if this hotel understand what is the meaning of RESERVATION, and we don’t hear sorry at all, and the lady emphasized many times that our cancellation fee has been waived. Your hotel overbooked and want us to pay for it and we should appreciate it??? DON’T waste your money and time to book this!
