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July 2024 by Kaki
They don't call to confirm until last minute and then send you to a different location. Manager is super rude and instead of helping tries to tell you that you should know what is available and you should confirm with them. They take 0 responsibility for anything. Do not recommend unless desperate.
The m.me/hertz does not work. Go figure they don't even want to help resolve the issue.
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May 2024 by C Jag
We had to go out of town for graduation and needed to rent a car. We’ve rented b4 at the airport and other rental companies and haven’t had to bad of experiences but this rental started off HORRIBLY!!! My husband prepaid for the trip. The day b4 our pick-up we were contacted and advised our rental would not be ready at the original time, upon trying to pick-up there were more issues that caused further delay and frustration. We had to extend our rental ( through online platform that was surprisingly easier than calling CS). When upon return the counter rep remember us and was profusely apologetic and very helpful in a quick return. I really appreciated them remembering and trying to be considerate of my time. Thanks Ivania & Laury; the only reason I gave 4 is b/c Hertz mgnt or (whoever/however AI) the cars are reserved need to do better.
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April 2024 by Ty Power
The rental saga continues with HORRIBLE customer service from Hertz! I had a reservation at this location and when I arrived the agent informed me that she’d left a voicemail canceling my reservation. I didn’t get the message because I was on a plane. However she did offer to give me a car because someone returned a vehicle prior to my arrival. When I checked the contract it was $70 more than the quoted rate. She became irritated with me because I persisted that she should correct it so she REFUSED to rent to me. I’m sure she’ll say I was threatening but I was frustrated with her nonchalant attitude and showing no empathy. I was only trying to get this corrected before l left this Hertz location. She charged my Amex anyway. What piss poor service! This young woman was very rude and could not seem to grasp that I had flown 800 miles and was stuck in the middle of nowhere. Thankfully Enterprise was just around the corner, provided a vehicle for me to rent and was very UNDERSTANDING of my unfortunate plight. Enterprise is my new rental company because of a small thing called customer focus and customer centricity. As it turned out there were about 5 customers who were turned away from Hertz (from different locations)today while I was there and we all have the same song. If you think I’m done with this, think again. Your corporate office has been notified and I won’t stop until I’m heard.
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March 2024 by Q L
Reserved a car. Got in town late. Was given a pretty much dead ev after the rented my reservation. Battery doesn't hold charge and disconnected every 10 minutes.
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March 2024 by Amiibmtbest Bell
The service was 5 stars will start use this location ivania was awesome. She answered all my questions and was so friendly. This is a person who you can tell enjoys what’s she does superior customer service.
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March 2024 by Joey
First time at this location! First class!! Above and beyond!! David and Laura are awesome folks. I drove an extra 20 minutes for this location and it was totally worth it!! Thanks y'all so much!!!
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February 2024 by Alfred Harding
Easy drop off with no line.
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February 2024 by Phillip Gullage
This location customer service is terrible just as all of the previous reviews stated. When I picked up my vehicle, there was no energic greeting. Then I gave the attendant my payment and told me my card was working and did not use her problem solving skills. When she gave me my card back, I swiped it and the payment went through. After getting passed that I picked up my wife (with her sensitive nose) she got in the car and was complaining about a foul odor. Needless to say I called customer service and spoke to an agent I was told to go to the airport and swap it out. This experience was not good from the start. I would encourage you to go elsewhere.
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December 2023 by Admin Team
If you need to rent a car, DON'T go here. This place is a joke. Reservations mean nothing to this place. Even if you reserve a car, the best case scenario is they'll nickel and dime you into a worst model than you reserved or more likely they straight up won't have a car available. The whole premise of a car rental place is to rent cars and this place doesn't have them.Also, the lady at the front desk is rude, slow, and has no business being in a customer-facing role.Do yourself a favor, and rent a car from IAH rental car center instead.
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December 2023 by Tiffany Velasquez
Always easy reservation pickups and drop offs. Great customer service. Cars are always clean and at the location
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November 2023 by Jovita Tenango
Horrible place to rent . They kept taking money out my bank . I called and asked why are yall taking extra money she told me those are the charges . They took 160 plus 203 plus 34 dollars in one day. There explanation made no sense. My bank account charges kept saying price may change . All they are doing is stealing money out of my bank account
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October 2023 by Lannaman Hill
Don’t book your rental here! They never have the cars you need. I’ve booked on multiple occasions and it’s the same everything. Bad location.I booked 2 weeks ago, my status is Presidential Circle, they called me 1hr before my reservation to tell me they don’t a car! Unprofessional.
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September 2023 by T M
Wouldn’t recommend
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September 2023 by ShaQuria Evans (7AT8)
You pray there is more than one person working. Do everything online if you can.
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September 2023 by Jose Marin
Fast and attentive
