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September 2023 by David Miller
Great experience!! Mr. Miller was very professional and had me in and out.
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September 2023 by Barath T
Recently rented a 7 seater SUV and had a worse experience, took the car back home after checking around for scratches. Driving back 30 mins, as we got ready for the trip and as people opened the passenger side door, there were 100s of ants spreading from the hinge side., Had to drive all the way back 30 mins to return the car only to find there are no more 7 seaters available and had to downgrade to a 5 seater. The agent was reasonably offering a 10% discount on the new rental and voiding the prior. But its a sheer waste of time and had to compromise with a 5 seater while the need was for a 7 seater. Not expected from Hertz
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September 2023 by Jon Jordan
Never mentioned anything about tolls when we rented a vehicle. Charge us 450 bucks for tolls while we rented a car for over a month. Never explain why or how they came up with that cost just charged our account. Beware of shady business practices. How do you have rental cars with no EZtag in this city? Never coming back here again.
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August 2023 by Moises Abreu
Terrible customer service. The rented vehicle was not there and they offered me another vehicle much more expensive than the one I rented. Waste of time.
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May 2023 by Brandon Do
I had a wonderful experience at this location. Mr . Kashan Miller was professional and accommodating. I would highly recommend this Hertz office for your rental needs!
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March 2023 by Gabrielle Gutierrez-Guerra
I had outstanding customer service with the individuals managing and operating this location. Had several issues acquiring my rental that was covered by insurance and I feel they went beyond to help me out and get everything sorted.
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February 2023 by Megan jones
Kashan helped us get into a nice clean vehicle. His customer service is A1!!! Always friendly with a smile, made us feel right at home. Will come right back to this location if we need another rental.
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January 2023 by Alistair Robertson
Not sure why the score is 2.8! - Seems harsh!Good experience with the team there. New car, minimal marks and they accommodated my request for CarPlay.Touch difficult to find, easiest access is on the right hand side of the building. Would use again.
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November 2022 by Jered Mansell
The customer service I received from Kashan and Cora was exceptional both when I picked up the car and when I returned it two days later. Friendly, knowledgeable, and hassle free.
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October 2022 by Christian Krause
I got lied to. I only wanted a rental that was going to be paid by my insurance. They offered additional insurance. I didn’t even ask for it. I said I thought my personal insurance covers it. They blatantly lied to me and told me that It doesn’t. I got charged 800 dollars for it. Then I found out my insurance does already cover it. They didn’t give me my money back. My mistake was not verifying with my insurance but the conviction with which she lied made me doubt my belief that my insurance did in fact cover it.
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October 2022 by A A
Wasted a lot of my time. It's currently two hours past my pickup time and they're working on getting my car ready. Also attempted to charge me extra when they made me change my reservation to a credit card. I read a lot of the other reviews about this place and they are spot on. There's a reason this location has a poor rating.
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October 2022 by r e
Everything was excellent, i had great experience here. Syed Shahid is amazing, professinonal, efficient. The rental car is very clean, the whole staff were helpful. Thank you.
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October 2022 by Autumn Kiser
I would give them less if I could. Rented a car from them and they hit my bank card twice for $1,178. So roughly $2,300 pulled out of my account. How convenient they close at noon so I won't be able to get my money back until I turn the car in on Monday. Called customer service and nothing they can do about it. Stating they only see it once on their side. Sent an email to show it coming out twice from my bank. Don't go to these people. Use Enterprise so much better!!
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October 2022 by Stephen Arnold
Jordan, Diamond, and the branch manager really pulled me out of a horrible bond Avis put me in. They were able to get me in a vehicle exactly what I needed in short notice and with a smile. They were all great to work with. Very move and courteous. A pleasure to work with. I've had many bad experiences with rental car companies and this group of people were by far the best! Thanks all!
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October 2022 by Nick Caskey
Dealership ordered a rental for me. Arrived and they didn’t have any available. Then got them to realize the reservation was already set and that made them mad because they had to clean a car. Tried to pay the deposit and their magnetic card reader wouldn’t work on multiple cards. They only allow chip readers on personal rentals and won’t accept cash.Not able to rent a car after driving 30 mins to arrive and now I can’t get a car. Poorly managed and worse customer satisfaction.
