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March 2024 by Gabriela Alvarez Pérez
I'm glad that this veterinarian clinic is close to my apartment! 5/5 for sure! The staff is amicable and makes you feel welcome from the moment you cross the door until you leave. The vet technician was polite and sweet with my cat! Dr. Martinez is an exceptional provider who took the time to go over my cat's health and expectations for the future (she is FeLV+) in such a sensitive way. I'll continue to entrust the care of my cat to them.
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March 2024 by Becky Gilchrist
I have been bringing my dogs to Heights Hospital starting in 2018 when a tree fell on my home and was displaced for 5 months. Was lucky to find you when Lilly and Belle needed a kennel during that time. The care they received was exceptional and I was at ease knowing they were safe and cared for by Reggie and kennel staff members.Since 2018 I have used Heights exclusively for my babies care. Unfortunately Lilly unexpectedly died 3 weeks after we were able to return to our home; the care she received that day was very compassionate and caring.I have continued using Heights for Belles yearly appts for vaccines and kennel service when needed. However, unfortunately, I am unable to afford Heights only because of my income restraints. Will continue to refer friends or family to Heights Hospital. Thank you for taking such good care of my babies.
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March 2024 by Brandon Boone
Everyone there was super awesome ! DR. MARTINEZ was knowledgeable and cordial in every way.
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January 2024 by Robert W.
A veterinary practice should be about pet care and comfort but this is not their primary concern. My dog tag needs to have quail. He has a skin allergy and he has a great deal of itching. It was not a month ago that I showed out $400 for an appointment so that he can get a refill When I asked for the prescription so that I could order his prescription online and save 40% they wouldn't even acknowledge they got the request from the website and they won't confirm anything so I had to go get the prescription and when I tried to pick up a refillit's now twice as much as I paid last month, so what vindictive pricing I will never take my pet back to Heights hospital for animals again I will come in to get his records and I will find a new vet
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December 2023 by Tim Tierney
I was so glad I found this place to take my dogs and cat when I moved to this area. As a giant dog owner, I am always concerned with the knowledge of the veterinary staff, but everyone there has been great. Extremely knowledgeable, very friendly, and as good of experience as you can expect when having to take your sick animals in for care.
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September 2023 by Royce Karina
Im sure all dogs hate going to the vet but we had a pretty good experience with our first vet visit :)There was a lot of care and everyone seemed that they wanted to provide the pets some great and positive experience!I was really shocked at how well my puppy did during our visit. She had a scary experience from our first vet visit at another vet clinic, (they tried grabbing her and she peed all over the place) so it was a pretty traumatizing experience for us both. So I was pleasantly surprised at the different approach my puppy received. She was not anxious and did not mind getting poked. They did not reach down to grab her but worked with her on the floor where she felt more comfortable.Overall, this place is great! Highly recommend
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September 2023 by Amy Smith
I love this vet! The doctors and techs are kind, loving, and caring. They took care of my little girl when she had heartworms and did a great job of bringing her back to health. I have also boarded my dog here and am very satisfied with their service. Highly recommend!
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September 2023 by G Brown
Welcoming administrative staff, Dr Wen and the vet tech were kind, gentle with my pup and thorough in their examination. I highly recommend.
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August 2023 by Alexia R.
My Princess Leia has been with the doctors at HHFA for her entire life. The doctors, nurses, and entire staff really value animals! An always educate us owners on the best way to parent our animals in a healthy manor. Thanks HHFA! Princess Leia and I appreciate you!
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August 2023 by blane kuropata
Great team and great care for my little Casey.
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July 2023 by Christina Stritzinger
I have been coming here a while and thought it was about time to give a strong review! In short, Dr. Riley is amazing. I know this business is very busy, but she somehow always makes me feel like I’m the only one in the building. She listens, answers questions thoughtfully, and gives pragmatic advice for when to consider the “more expensive thing” vs. when to “wait and see.” The office visit prices are here are higher than others in the area for sure (I believe about $70 for full exam), but prices for vaccines and meds are actually very much in line with Chewy / other retailers, and I have had a few bad experiences with the cheaper high-volume vets when problems were not fully resolved. One thing I really appreciate about Dr. Riley is that she’ll tell you when she feels strongly you should do something, and what you can afford to pick and choose on, even pointing out when to review insurance benefits first. She and the team are open about when it’s a good idea to use their online pharmacy (which I find super convenient) for important medication vs. when you can get other items (e.g. supplements) just as easily / cheaply other places.This transparency builds a lot of trust for me, let alone the quality of their care itself. In my pack, we have 3: a 14 year old with brain cancer, a 3 year old with genito-urinary issues, and a puppy with terrible allergies. Dr. Riley and team handle all these with ease and kindness. Not only does she find solutions, she is also attentive to the dogs (and to me and my reaction). Bedside manner as a vet has to be difficult since you have to mind the paws and the parents, and I am just always so impressed with how Dr. Riley handles things. The staff in the office too are professional, well trained, and extremely friendly.Other nice things I’ve noticed — the staff keep on time appointments, are great with follow-ups, and are also extremely accommodating about fitting us in when things pop up from time to time. They even helped us get our 3 dogs on the “same schedule” (vaccines), and they are great about making sure you understand how to administer medications.For one example of the level of service I’ve received here — there was one time where 1 of 3 dogs got a contagious illness, and I wasn’t sure if I needed to bring the other two just in case (whom she had just seen a few weeks before), or what I should do beyond separating them. I called and spoke with the staff to ask for help. Instead of a one-size-fits-all response, they took a note for Dr. Riley… and she actually called back personally to chat about it! She had great suggestions I hadn’t thought of and was very helpful. I just can’t say enough good things about this place. I won’t go anywhere else in Houston.
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July 2023 by Charles Williams
This place is great, everyone is super nice and the vets are very knowledgeable. Your pet will be very well taken care of
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May 2023 by Joyce Westfall
Being new to the area I was recommended this office. I brought my newly rehomed 7 month old puppy in for an exam and I was very impressed that I was given an appointment same day when I called the office. I was further impressed with the treatment and care given to my pup and to me. This was her first vet visit and I was still gaining her trust as her mom after less than 24 hours. It's safe to say both me and Fayth had a great experience and we both look forward to a lasting relationship. Glad I was recommended and will recommend.
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May 2023 by Ruohan Sun
I came to heights hospital for animals after a subpar experience with another local vet clinic that misdiagnosed my corgi’s conditions. I was very fortunate to have been seen by Dr. Wen. She was extremely knowledgeable and was able to help me immediately start treatment on my dog’s actual issues. Her bedside manners were outstanding and she was able to give me honest feedback and recommendations. She truly treated my dogs like her own. Since then I had brought both my corgis to see her for any issues that arose. Front desk staff and ancillary staff were also amazing. Highly recommend this clinic and Dr. Wen.
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May 2023 by Brooke Todd
Thought we’d go with a new clinic after experiencing all the high turnover at Petsmart and glad we did. They are overly friendly, helpful and truly have your pet’s interest in mind.
